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“Didn't like this hotel.....” 2 of 5 stars
Review of TownePlace Suites Cincinnati Northeast

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TownePlace Suites Cincinnati Northeast
2.5 of 5 Hotel   |   9369 Waterstone Blvd, Cincinnati, OH 45249   |  
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Ranked #25 of 49 Hotels in Cincinnati
Shelby Township, Michigan
1 review
“Didn't like this hotel.....”
2 of 5 stars Reviewed July 11, 2013

A friend and I booked 2 suites (2 bedrooms in each suite) for a trip with our kids to Kings Island in July 2013. The hotel was dated, smelled musty and the pool is very small. The 2 bedroom suites only have one bathroom - expected a suite with two bedrooms would have two bathrooms. Additionally, the breakfast room was very small and could not accommdate all of the guests in the morning. Extremely crowded. We had to take our food and eat in the lobby. No hot food offered for breakfast.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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75 reviews from our community

Traveler rating
    22
    32
    10
    7
    4
See reviews for
33
11
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19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Twinsburg, Ohio
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 17, 2013

Wasn't expecting much, but this really was nice! Stopped here on the way back from vacation, and the front desk staff started us off right - super friendly and helpful. The rooms were fantastic, and the pool was just right.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed May 29, 2013 via mobile

Our family of five stayed in a two bedroom mini-suite with two queen beds and a pull out sofabed in the living area. Everything was very comfortable and clean including the sofabed. The room had a very faint odor of damp wood shavings making me think it might have had a leak recently. It wasn't musty or gross but would have been better without this of course. The refrigerator is a nice size - not the skimpy 'cubes' so many places have these days. We really like the ability to use the lavatory to shave, etc. while someone else is showering. We didn't get to use the pool but it is outdoor and just medium sized. They said they just added the breakfast room. It is small and looked complete but there wasn't much food - just cereal,fruit, yogurt and juice. The coffee and sweetners were in the lobby instead of in the breakfast area. Hopefully they will move the coffee. The place is off the main boulevard so it was very quiet. The drive could be better marked. We passed it and had to come back to it. Overall though, we'd definitely come back.

Stayed May 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed February 22, 2013

My family stayed here as part of a free night through my Marriott Rewards points. We were visiting Cincinnati for my son's birthday and just need a nice place to crash, eat some pizza, etc.

For a small family, the Towneplace Suites was excellent. There was a small kitchen with stove, microwave, dishwasher, toaster, coffee maker, and fridge. Nice to be able to stash a cake, some drinks, and still make some breakfast the next morning. The bedrooms were nice, beds comfortable. The room decor was a little outdated, a lot of brass and plain wood, but I didn't notice any glaring issues. My son got to have his own bedroom so I know that was appreciated.

The continental breakfast was basic, but it had enough to make a family of three happy and able to get out the door quickly. Staff was nice, checkin/checkout was simple, and it was located in a good area with plenty of retail stores, grocery stores, and pizza joints. Would stay here again.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Myrtle Beach, South Carolina
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 31, 2012 via mobile

Stayed at this location for a week. The gentleman who checked me in allowed me to check in a little early. I discovered that I had left one of my ties at home but the same person located a jos a banks and haven't directions the rooms are nice and spacious. My only complaint were the sheets didn't really fit the bed. The corners came up and constantly needed to be pulled down. The house keeping staff was good all in all I was very satisfied with the stay and would recommend this hotel for either short or extended stay.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Alachua, FL
Level Contributor
122 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed December 7, 2012

A recent visit to Ohio was my first experience with TownePlace Suites (I've been switching my lodging businees to Marriott). I stayed at one in Dayton and it was quite nice. No so much for the Mason property.

It's not that it was terrible. It was very quiet and I slept well - which is what really counts. The linens were reasonably clean and fresh. So no complaints there. But, in my opinion, it does not even come close to living up to Marriott standards. It was more like a Best Western. First off, the fixtures are just plain cheap. This place cannot be that old but the wood finish on the bath vanity was already pretty well-beaten. Again, not really a big deal. But what did turn me off was the presence of critters. I killed an unknown insect (not a roach but still a turn-off) in the bathroom.

Several others mentioned the location - it IS remote. The hotel is at least a half-mile back off of Fields-Ertel Road. you could probably walk to one of the restaurants on Fields-Ertel (i.e., Cracker Barrel or TGI Fridays) but it would be a pretty good hike. Stay at Holiday Inn Express and you've got a Graeter's Ice Cream Parlor right there - that's all you need.

Again, all-in-all, I was disappointed. It might have been acceptable for $60-$70 per night; but not $100. The young lady that checked me in upon my arrival was very pleasant. So kudos to the management for that.

But the next time I am in the area, I am going to stick with HI Express or Hyatt Place.

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valerie M, Manager at TownePlace Suites Cincinnati Northeast, responded to this review, December 12, 2012
Thank you for your recent stay here with us at TownePlace Suites. We appreciate you taking the time to provide us with feedback and to post your comments. We are sorry to hear that we were not able to exceed your expectations, and that you found the hotel quality to be less than perfect. We are pleased to tell you that the property will be undergoing a full renovation during the first quarter of 2013 that will update both the rooms and common spaces in full. We hope that you may consider returning back to the hotel once this renovation is complete. If you would like to contact me directly I would be happy to go into further detail and invite you back personally for a future stay. Thank you again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 20, 2012

It is difficult to find a nice place to stay that accepts our well behaved dogs. From our first visit, the staff has always been more than gracious. The suite is clean and was comfortable for our various stays. We usually stay 4 days at a time. We plan to stay there for our bi-yearly visits with family. Love the mattress and pillows. Slept like a baby and I am getting over whip lash, so especially important.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Cincinnati Northeast

Address: 9369 Waterstone Blvd, Cincinnati, OH 45249
Location: United States > Ohio > Cincinnati
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Cincinnati
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Cincinnati Northeast 2.5*
Number of rooms: 94
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Also Known As:
Towneplace Suites Cincinnati Northeast Hotel Cincinnati
TownePlace Suites Cincinnati Northeast Ohio

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