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“A little below average for a SpringHill Suites” 3 of 5 stars
Review of SpringHill Suites Cincinnati Northeast

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SpringHill Suites Cincinnati Northeast
3.0 of 5 Hotel   |   9365 Waterstone Blvd, Cincinnati, OH 45249   |  
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Ranked #25 of 49 Hotels in Cincinnati
Atlanta, Georgia
Top Contributor
73 reviews 73 reviews
24 hotel reviews
Reviews in 54 cities Reviews in 54 cities
50 helpful votes 50 helpful votes
“A little below average for a SpringHill Suites”
3 of 5 stars Reviewed March 20, 2014

Stayed here for one night and it was OK but not as nice as the many other SpringHill Suites I've stayed at elsewhere. On the plus side: the bed was very comfortable, huge parking lot, the lobby is new and attractive and the staff was efficient (but not overly friendly).

On the negative side: the room looked due for a refresh, no fans in the bathroom, slight musty smell in the room, the window unit air conditioner was loud and may have been the source of the musty odor, the walls are thin (you hear people in the next room), and the road noise from adjacent I-71 is LOUD.

The hotel is tucked in the back of the commercial "Waterstone" development and can be a challenge to find without GPS or a map. There are signs, but are easy to miss with all the other signs competing for space. Basically head toward the Target and COSTCO and work your way behind them.

There are plenty of nearby restaurants and shops but none within walking distance and the road going back to the hotel does not have a sidewalk.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan T, Manager at SpringHill Suites Cincinnati Northeast, responded to this review, August 29, 2014
Hello- Thank you for the taking the time to share your experience with the Springhill Suites Cincinnati North East. I apologize that your recent stay was unsatisfactory. While our hotel did receive a complete renovation just over a year ago, I can fully understand your frustrations related to the lack of modern amenities that can be expected of a Springhill Suites. In the event that you are in the Cincinnati North East area again, we hope that you allow us the opportunity to better accommodate your party and honor requests for a room away from the highway to ensure that you have an enjoyable stay.
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95 reviews from our community

Traveler rating
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    20
    11
    4
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35
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19
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Saint Paul, Indiana
1 review
5 of 5 stars Reviewed March 10, 2014

We stayed February 15-16. We had no reservations and it was late. Very friendly staff, extremely clean rooms! Quite halls as we had a 2 month old. Bed was super comfortable. A great experience..we will definitely stay here again if we are ever in the area.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fond du Lac, Wisconsin
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 9, 2014

We arrived by bus, part of a large group. I expected a long wait as each traveller checked in. Was I pleasantly surprised! Very efficient and courteous. Our room was just fine. No issues. They opened the breakfast area early just for us. I would definitely stay here again. Good service wins every time.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parker, Colorado
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 11, 2014

I stayed here for 5 nights on a business trip. My room was on the 3rd floor with 2 double beds and a sleeper sofa. Nice little suite. The room has plenty of power outlets to charge gadgets. Everything was very clean and in order. The morning breakfast was very good; scrambled eggs, sausage, cereal, yogurt, fruit, various other pastries. The staff was very friendly, even at 9pm when I checked-in.

The noise from the interstate was noticeable, but not enough to disturb my sleep. This room was on the side with the large parking lot. The heating/cooling unit is not as bad as some other wall units, but noisy none-the-less. I just turned it off when I was going to bed. The room stayed comfortable for me all night even though it was below 0 outside.

One aspect of the room that I really got a lot of use out of was the little table that slides over you while seated on the couch, creating a little work surface. It was a perfect size for my laptop to work or eat dinner while watching a movie.

I would stay here again and would recommend to others.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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charlotte
Top Contributor
89 reviews 89 reviews
81 hotel reviews
Reviews in 67 cities Reviews in 67 cities
96 helpful votes 96 helpful votes
2 of 5 stars Reviewed January 22, 2014

Stayed here for one week and must say it wasn't that great. The lobby is new and attractive. The staff was friendly.

The challenge are the rooms have no closets, the bathrooms are from the 80's, the window unit air conditioner is loud, the walls are very thin (you hear people speaking in the room next to you), pillows are flat like a pizza box, and biggest challenge is how close it sits to the interstate. It sounds like you're on the road.

If you can overlook these things, you'll love the property. I can't fault the staff or management because it is what it is. I would prefer next time they renovate the rooms and leave the lobby average. I will also review the TownePlace Suites next door (just spend a few days there) and it's much better. Managed by same group FYI.

Room Tip: Get a room NOT facing interstate.
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  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Karen F, Manager at SpringHill Suites Cincinnati Northeast, responded to this review, January 28, 2014
Thank you for letting us know that the staff did a great job durng your stay. I do apologize about the highway noise and thank you for understanding the location of the hotel isn't something that cannot be changed. However, the hotel is still trying to improve the comfort of the guest continually and by 2015, the hotel will have an updated bedding package and additional improvements ongoing.
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Cincinnati
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 1, 2014

Stayed for 3 nights. Room was super clean and recently renovated. Breakfast was surprisingly good. Staff was exceptional, in particular Operations Manager Ryan, who went out of his way more than once to make sure we felt welcome while one of our group was not feeling 100%.

Stayed January 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmel, Indiana
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 29, 2013

We stayed Christmas eve and Christmas night and were very happy with this hotel.
We had a nice suite room with 2 doubles and a sleeper sofa. Just the right amount of room
for the four of us. Breakfast was a nice addition too.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Cincinnati Northeast

Address: 9365 Waterstone Blvd, Cincinnati, OH 45249
Location: United States > Ohio > Cincinnati
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 49 Hotels in Cincinnati
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Cincinnati Northeast 3*
Number of rooms: 102
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Also Known As:
Springhill Suites Cincinnati Northeast Hotel Cincinnati
Cincinnati Springhill Suites
SpringHill Suites Cincinnati Northeast Ohio

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