If you are a regular Marriott customer like me, you know the different brand names within the Marriott family. JW Mariott is among the top, Fairfield Inns are the value brand. Springhill Suites are supposed to be a notch above the Fairfield. I have a sneaking suspicion that this site was a Fairfield at one time and now it is has been upgraded to a Springhill Suite.
The problem is that no one seems to have told the staff that the expectation is a little higher. Here are some of the issues:
1) lots of carpet stains in common area. Elevator was very dirty.
2) Fitness Center was ok (2 Lifefitness Treads, 1 Lifefitness elliptical, 1 recumbent bike. Free weights). All equipment was working, but the fitness room was a little grungy, no towels, wipes, tv remote.
3) breakfast area was very small. Food offering very limited. They ran out of oatmeal all the days we stayed. Use instant packets if it is too much to serve hot oatmeal. (When we asked, we got a gruff, "no oatmeal", even though the brown sugar and raisins were still out.) Breakfast staff comes across as unmotivated to help guests.
On the positive note, room was clean and comfortable. Front desk staff was awesome. The price was very fair. Location was very convenient for what we needed. Room was quiet!
I think this place has a lot of potential. I hate to be very direct about it, but these fixes should be straight forward. Work on cleaning the common areas. Coach your breakfast staff that they represent the hotel and when they look unmotivated, it is very blatant to guests.
I liked the stay. Just want to see a little more effort so we don't feel like we are staying at. Motel 6.
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- Also Known As:
- Springhill Suites Cincinnati Northeast Hotel Cincinnati
- Cincinnati Springhill Suites
- SpringHill Suites Cincinnati Northeast Ohio