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“Overall disappoint” 2 of 5 stars
Review of SpringHill Suites Cincinnati Northeast

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SpringHill Suites Cincinnati Northeast
3.0 of 5 Hotel   |   9365 Waterstone Blvd, Cincinnati, OH 45249   |  
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Ranked #23 of 48 Hotels in Cincinnati
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Overall disappoint”
2 of 5 stars Reviewed October 6, 2012 via mobile

Family trip to the Cincinnati zoo was slightly a let down due to the lack of upkeep of this Marriott. We stayed for 2 nights only because it was too late to pack and go home. The indoor pool and hot tub were tied in temperature of teeth chattering and that was key in passing up way nicer more conveiently located hotels and after a long day at the Zoo a major let down both days the hot tub was "having technical issues " as numerous people in the lobby area were voicing their dissatisfying opinion were verifying we werent the only ones who was lured in with the promise of a relaxing hot tub to finish off the day. I myself called manager and was gave the option of one whole extended hour until checkout from noon until one for compensation. I asked why I would want to stay when the ammenaties weren't what was advertised upon booking. Upgrade your maintenance staff or turn on the hot tub heater or drain them and make a skate park.

Stayed September 2012, traveled with family
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92 reviews from our community

Traveler rating
    24
    35
    20
    9
    4
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34
11
3
19
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Burlington, Ontario
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 31, 2012

Just spent 5 nights here on a business trip - with 2 colleagues.
Pluses: Front desk staff, very friendly helpful and accommodating
Free Breakfast was adequate with several choices. Free WIFI was excellent. Rooms were very large, with 2 beds, and a lounge area and sofa bed - but not particularly cheap
Negatives: this suites hotel is tucked away off fields ertel drive about 1 mile from the shopping area behind a Lexus dealership in a remote business park. This means it's pretty impossible to walk to somewhere to eat - (especiallyfor a female at nigh). Ironically though, the hotel is located above, but still very close to the HWY - and the soundproofing of the windows was dreadful. On the 2nd night i got wet feet due to the aircon/window leaking in some way. Front desk were quick to relocate me - but i had noticed a musty smell in the room earlier and it's likely that this leaking was a longstanding issue. Room cleaning was mediocre - coffee pot and garbage not collected some days, and the fridge was the noisiest I've every encountered. Assume it is good value if you are filling the suite up with a family - but for a single traveller, i feel we could have done better.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cincinnati
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 28, 2012

I stayed in this hotel about 6 years ago BEFORE the renovation and stayed again the weekend of August 24, 2012. Big difference! Back then, the wallpaper was peeling, the rooms smelled like mold and the lobby had cracked tiles.

Fast forward to last weekend, lobby was gorgeous and very clean. Reminded me of chain hotels in Germany. Breakfast was included in the price of the room and consisted of fruit, yogurt, toast, muffins, eggs, oatmeal, juice, coffee, cold cereal, sausages, jams, jellies, etc. Bed was very comfortable and linens were exceptionally clean. Nice, big TV, small sitting area with updated furniture (including a pull out couch). There was a mini fridge and coffee maker in the room. Big walk in closet off of the bathroom but no in-room safe (no big deal for me). Odd that there wasn't a fan in the bathroom, but I see that a lot of folks had that same complaint as well. The hair dryer is not mounted to the wall but instead it was on a shelf in the walk in closet, so you just have to look for it. AC unit is not the sort you crank up and down. There is a thermostat on the wall that you control your temperature with.

Employees were helpful and dressed well.

Room Tip: Ask for a room on the top floor if you want to try and get away from the highway noise.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Michigan
Top Contributor
59 reviews 59 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 16, 2012

We stayed in a two double bed with our 8 and 7 year old. We found the carpet in good condition and the room updated. Booked with AAA rate.
There didn't seem to be a fan in the bathroom, we thought that was strange. That being said we didn't bring it up to hotel, so it might not be fair to mark down for this.
The breakfast had a variety of choices and we were pleased with it. Our visit was during the summer, the option of the outdoor pool and indoor pool was nice. The only problem was the indoor pool area was really hot for those of us sitting out of the water and watching kids. They needed some fans or moving air for those days when it is hot outside.

We peeked in at the Drury and first impression was that it was really nice and we thought next time we might stay there. That being said I believe we would have paid an additional $30 a night. I think for the price range we were looking into this was a good deal and the hotel was fine.
It was a quick trip to Great American Ballpark and we liked that about the location.

The staff seemed quick to respond to our inquiries and needs.

Also there was no big sign coming off the main road, we weren't sure even when we got to Waterstone that the hotel was on the road.

Overall I wouldn't be afraid to recommend this to families who are watching their budget.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brook Park, Ohio
Top Contributor
120 reviews 120 reviews
34 hotel reviews
Reviews in 59 cities Reviews in 59 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed August 11, 2012

We typically have had great experiences with Springhill Suites. While this one is not terrible, there were a few things that made this stay less than perfect. The cons: difficult to find the drive to get in, not marked very well. The highway noise is terrible. The windows are so thin you hear everything. We have stayed at plenty of hotels near highways, and I have never heard the traffic as much as here. There also was some mold in the bathroom on the wallpaper. No extra blankets available, sheets would not stay put on the beds. Pros:The staff was quite polite, It was convenient to Kings Island.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Top Contributor
72 reviews 72 reviews
9 hotel reviews
Reviews in 31 cities Reviews in 31 cities
128 helpful votes 128 helpful votes
1 of 5 stars Reviewed August 4, 2012 via mobile

First of all, we are loyal Marriott customers--and I am both disgusted and disappointed with Marriott Corp. for allowing a mess like this to be a part of their chains. At 116.00 a night, we should have a room that does NOT have the scent of dampness. The small fridge in the room should be in working order. The bed linens should NOT be ripped. The toilet, on which I place my delicate rear, should NOT be scratched. The tiles should be clean. The free breakfast that is advertised isn't even dog-food worthy! I have had better coffee on airline flights--and THAT is bad! I think, based on the clientele, this place could be doubling as a bordello as well! I had a feeling we were in trouble when we arrived and there was no sign on the small road leading us on here. Please do not stay here--listen to me--please! I rarely write an unfavorable review because my motto is " if you have nothing nice to say...don't say it at all". This case is different -- run to another hotel-this is the worst of the worst!

  • Stayed August 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paintsville, Kentucky, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 of 5 stars Reviewed July 13, 2012 via mobile

Hotel is very clean and quiet. Included free buffet breakfast. I loved the complimentary Paul Mitchell hair products instead of the usual generic hotel things. Bed was very comfy. Air conditioned was cold and quiet. Located in a quiet tree lined forestry area that happened to be a hop and a jump to shopping. Loved the whole experience.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about SpringHill Suites Cincinnati Northeast

Address: 9365 Waterstone Blvd, Cincinnati, OH 45249
Location: United States > Ohio > Cincinnati
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 48 Hotels in Cincinnati
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Cincinnati Northeast 3*
Number of rooms: 102
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Also Known As:
Springhill Suites Cincinnati Northeast Hotel Cincinnati
Cincinnati Springhill Suites
SpringHill Suites Cincinnati Northeast Ohio

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