Room was clean, pull-out sofa awful to sleep on, but aren't they all? Pool and hot tub clean. Fitness room small but in good working order. Nice breakfast. So why did I rate "poor?" Fist off, you can't find the place. It is on a side street behind a strip mall and has no street front sign. Then, on our first night, just as my teenage daughters and I were settling in, two men we did not know opened our door with a key card. The desk clerk had given them cards to the wrong room without asking for ID or looking on the computer. Scary. The guys apparently just asked for the wrong room, but we ended up missing an ihome stereo by the end of our stay so it makes me wonder... The last night, we came back to our room late at night to find it had not been cleaned at all. When I just wanted to sleep, I had to stay up & take out the trash and gather up the dirty towels while the desk clerk brought us new trash can liners and towels. We still ended up sleeping on dirty bed sheets. Breakfast our last morning was frustrating as they were out of so many items, including plates and bowls, well before the scheduled stop time.
I addressed all of my concerns to the front desk at checkout, and they offered me a free night on a return visit, but who would want to go back to a place they didn't enjoy staying in???
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- Cincinnati Springhill Suites
- SpringHill Suites Cincinnati Northeast Ohio