I made my reservation for Super 8 on line & did not read the "fine print". I decided to stay at another hotel. I sent a email cancelling my reservation. I received a phone call from the Super 8 stating that the online reservation that I made was a non-refundable reservation. I would not be getting my money back. I made this cancellation over 2 months before my reservation date. I called the customer service number to get help with getting my money back. I was told that because I made this cancellation so far in advance that they would make an exception, cancel my reservation & refund my money. After 9 days my account still was not credited. I again called customer service & was,needless to say, given the run around. I am told to try calling the Walla Walla Super 8 upper management & if needed to call customer service back in two days. I will NEVER stay at a Super 8 again & I will tell everyone I know about the horrible customer service.
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- Also Known As:
- Walla Walla Super 8 Hotel Walla Walla
- Walla Super 8 Hotel
- Walla Walla Super Eight
- Super 8 Walla Walla
- Super Eight Walla Walla