I just got off the phone with you after calling to inquire about availability for several rooms the last weekend in October. After being informed that there was plenty of availability, I asked if any of the rooms were handicapped accessible. Your response was "Well, some of the rooms are on the second floor." I asked if there were rooms on the first floor without steps, and you replied that some had steps, and some didn't. Before I could tell you that this would be fine, you proceeded to inform me that all the rooms had regular tubs. I replied that that would be fine, as my mother can walk about 10 steps, and can bring her own shower seat. I reiterated that the most important detail was whether she would be able to get inside the room. You then proceeded to explain that there were no grab bars on the walls. I informed you that my mother has been to china, and I expected that she would be plenty capable of handling a hotel in walla walla. You then started to explain about the doors; at this point I interrupted you and asked if you were uncomfortable having someone in a wheelchair staying in your hotel. You hemmed and hawed and said something else about the doors, upon which I cordially bid you good night and hung up the phone.
This kind of discrimination is intolerable; we are a family of small business owners and go out of our way to patron small, locally owned businesses whenever we can, but I have never experienced this kind of intolerance at any establishment. If you can't be accommodating, you can expect that your potential customers will seek accommodation elsewhere.
Oh, and just so you know, my lovely, gracious, and adventurous mother has visited china, South Korea, Japan, Mexico, Ireland, England, Germany, Poland, France, Belgium, the Netherlands, and South Africa, all from the seat of her wheelchair. Perhaps you could have learned a little something from her about keeping an open mind.
- Also Known As:
- Capri Hotel Walla