Traveling with a group after visiting some of the sites of Vicksburg, we decide to spend the night at the Super8 as it was close by. When we checked-in, the evening clerk appeared to have problems, she ran the credit cards twice, saying that the first time it didn't process. Low and behold that was inaccurate. This where the nightmare begins. Upon returning home and checking my credit card charges online, it was discovered that indeed we were charged twice for the same rooms. I called the motel and the day clerk said she was unable to resolve this problem. She referred me to Mike Desai, the manager, in which I ask to speak with. She informed me he wasn't at the motel often but would have him call me. I waited till the next day, and received no call. In short, it took several calls before I actually was able to speak with "Mike". He claimed during the first call that he had processed a credit for the double charge. After a few days, the credit never posted. I went through the same lengthy process of contacting Mike again. He claimed something must have gone wrong with the credit processing and that he would reenter it. I waited the prescribed time and no credit was posted. By now I was getting frustrated with trying to resolve this issue and the managers apparent lack of knowledge or will to issue the credit. (Amazing the actual charges posted overnight, but for some reason it takes weeks for credits to process, must be a difference in techology!!! NOT!!!!). I decide to contact the corporate office to seek assistance with this credit problem, they advise me that this particular motel is independently owned and they have to allow "Mike" time to resolve it. I contact Mike once again at motel, he claims he will send the money via Western Union, since the credits aren't working. Well, guess what, the money is never posted or received at Western Union as promised. Yet another lie from Mike. I finally get hold of a lady named "Mary" at the corporate complaint center, she listens to what I have been through already from to the start. She claims to send some internal request to "Mike" that he will have to respond to in 24 hours and that she will get this resolved and will call me back the following evening. When she doesn't call as promised, I call her number only to get another person on the following day (which is now 2 days later than her promised call). I find out she is not available for some reason, but I get hold of her supervisor, he reviews my complaint and says he will issue a check for a refund. He further advises me that it will take up to 2-1/2 weeks for the check to be processed. Low and behold I have finally received the check, no letter or notice of apology, nothing but just a check. The other travelers with me, are still having the smae problems getting their overcharged money returned to them. My questions is how many people have been overcharged and just gave up trying to get their money returned to them. Next question, is "Mike" using these monies for additional personal income, is he that incompetent, or is he funding AlQuida??????????????????? At any rate, I am thoroughly disappointed with the support from the corporate, the lack of response from "Mike", and I will never stay at a Super8 again, if I have to I will sleep under a highway bridge before I stay at a Super8 again.
Additionally, the ice machine did not work, we had to go out to a convience store to get ice, we had to go to the desk to get adequate number of towels for room, the alleged continental breakfast consisted of a lil juice, one type of cereal, a few stale bagels, and one thermos of coffee that was always empty and clerk never bother to make any more even after being asked.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.