We stayed at this Holiday Inn for one night on Saturday 1/19/2013. Before this trip we hadn't stayed at a Holiday Inn in many years so we were pleasantly surprised to find that it was much nicer than the ones we've stayed at in the past.
I called the hotel shortly before we arrived to ask a question and was very surprised at the great level of customer service I received in just a simple phone call. When we arrived shortly thereafter (Saturday evening around 8) I had the pleasure of meeting the lady that had taken my call. She was an older lady who seemed to understand what too many of the younger folks have lost sight of these days: great customer service skills. My hubby and I travel a lot and we are often perplexed by how many young people we encounter these days that act like they are being inconvenienced just by having to do their job !! Because we stay in so many different hotels, the only ones that I usually remember for any length of time are the ones that have top-notch customer service. I wish more business owners would see the wisdom and value of hiring these older workers who were raised in a day and age that emphasized the importance of the customer. Hotels (and restaurants) need to realize that because they have so much competition one of the few ways they can set themselves apart is customer service. Bravo to the manager who hired this gem of a front desk clerk.
The first thing I noticed about the actual hotel was that the lobby decor seemed very upscale for a Holiday Inn. There was also a small bar and restaurant (Cilantro's Mexican Grill). We didn't get a chance to eat there but I did read quite a few good reviews on the internet left by impressed customers.
Unfortunately, we didn't get up early enough to take advantage of the free, hot breakfast buffet that is offered either. Though I was told that you must be a Priority Club Member to enjoy this amenity so if you are not a member it's free and easy to sign up. Parking is free and so is the internet service.
This was our first time to Vicksburg and since I didn't know what would be near this hotel I was delighted to see that there were some of my favorite stores very near the hotel: TJ Maxx, a small mall with a Belk, Goodys, Dillards, JC Penney, etc... Also, the casinos were fairly close by. The casinos were at exit 1A and this hotel was exit 1C.
The room was very clean and nicely decorated and had all the usual standard features of most hotel rooms (mini fridge, a safe in the closet, blow dryer, coffee maker, desk with chair, easy chair in the corner, etc...). Most importantly, the bed was very comfortable and there was a variety of pillows to choose from ranging in softness. I'm not sure how long this hotel has been in operation but everything seemed newish in the room. The only thing I didn't like about the room was how close the bathroom door is to the toilet when it's open. The only other slightly negative thing was how spotty and slow the internet service was. Maybe it was just a glitch or something but compared to what we usually encounter in other hotels this service was fairly slow. It wasn't dial-up slow but it was just not what we are use to.
We decided to stop here in Vicksburg for the night on our way to Atlanta so we could visit the Vicksburg casinos. Although I booked online I did not do any research to see how near the casinos this hotel was so I was happy to find that this was in fairly close proximity the three that we visited (Riverwalk, Ameristar and Diamond Jacks). For those of you that plan to visit the casinos while you are here: from reading reviews on the internet a lot of people seem to prefer the Ameristar Casino and secondly Diamond Jacks but we actually preferred the Riverwalk. The Ameristar is the biggest of the three, Diamond Jacks takes 2nd place for size and the Riverwalk seems about half the size of Diamond Jacks. However, the Riverwalk seems to have newer, more modern slots than the other two. The other two have a fair mix of old and new but the RW just seemed to have more of the newer ones. We also won more there than we did at the others.
I would definitely stay here again and recommend it to others.
- Official Description (provided by the hotel):
- Welcome to the brand new Holiday Inn Vicksburg hotel. Our Vicksburg, Mississippi hotel is conveniently located in the heart of the city off I-20 and only minutes from Historic Downtown Vicksburg and the Vicksburg National Military Park. Families and business travelers alike will enjoy dining in Cilantro restaurant located on site or have a relaxed in-room dining experience. Our flexible meeting facilities can accommodate groups from 4 to 400. Enjoy our indoor/outdoor heated Pool and the 24-hour fitness and business centers. All rooms feature a microwave and refrigerator along with a 32in HDTV.Our new Holiday Inn Vicksburg hotel is perfect for families looking for lodging in Vicksburg, MS. Our hotel is convenient to numerous local attractions, including the Biedenharn Coca-Cola Museum and Vicksburg Battlefield Museum. Other nearby attractions include the Catfish Row Children’s Art Park, McRaven Tour Home, and shopping at the Vicksburg Factory Outlets.Business travelers in Vicksburg will be impressed by the comfort and amenities of our new Holiday Inn Vicksburg hotel. Our property offers you easy access to local companies including Engineer Research and Development Center, Grand Gulf Nuclear Power Plant, International Paper, Cooper Industries, and the Port of Vicksburg.We look forward to having you as our guest. ... more less
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- Also Known As:
- Holiday Inn Vicksburg Hotel Vicksburg