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“Great service, room is a good value” 5 of 5 stars
Review of Lotus Honolulu at Diamond Head

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Lotus Honolulu at Diamond Head
3.5 of 5 Resort   |   2885 Kalakaua Avenue, Honolulu, Oahu, HI 96815 (Formerly The Lotus at Diamond Head)   |  
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Ranked #3 of 82 hotels in Honolulu
Cleveland, Ohio
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
“Great service, room is a good value”
5 of 5 stars Reviewed May 11, 2013

We chose Aqua Lotus because of Trp Advisor reviews. Service is excellent, goes beyond getting the job done. For example, twice I had to have documents printed and by the time I called the front desk to see if they got my email, they were already doing the printing. We had a corner room which is larger than standard, and it was one of the most roomy hotel rooms we have ever had, anywhere. We did not have a rental car in Oahu so had not only our luggage but golf bags and still there was plenty of room to keep everything stored neatly and out of the way. The restaurant was closed for an impending remodel, but the hotel served a variety of breakfast items starting at 6 am and all at reasonable prices. We took advantage of the dining options at the New Otani hotel next-door. The only drawback with the Lotus is that the only good way to get to "the action" in Waikiki is walking......which we did.......and it was a nice stroll. But for someone with mobility issues, it might be a bit out of the way. The Lotus was clean, quiet, well-appointed and with all-around high level of service. Where else has a custodian ever thanked me for staying at his hotel? That level of pride in execution was evident throughout.

Room Tip: We chose a larger, corner room (2 lanais) with Diamond Head view and recently redone. All were as ad...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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509 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
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English first
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2013

Great Service,Employees and Room.

Positives: Great Views...close to the beach(free towels and chairs - Free Bike usages, close to the Zoo, Aquarium, Waikiki eat and drinking locations, shopping. They provided wines couple nights we were there and even free massage in the lobby.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middletown, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 6, 2013

Let me start with the fact that I am in the hospitality business. That being said, I would be proud to have any of the Aqua Lotus staff work for me. Upon arrival there was a misunderstanding regarding the requested room. The attending bellman, wish I could remember his name, went to the front desk to resolve the issue. It was addressed quickly and without any argument. I live in a rural area and the quieter end of Waikiki work well for my husband and I. The room was clean, the bed very comfortable and the decor pleasant. Although not directly on the beach, it is a very short stroll to a uncrowded beach with calm, clear water (who needs a pool, you're in Hawaii). A short walk through the park and pass the aquarium is the hustle and bustle of Waikiki Beach with dozens of restaurants. I have already recommended the Aqua Lotus to others and look forwarded to returning someday. Great Job!!!!!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 6, 2013

I got this tip from a family friend, that the Aqua Lotus was the place to stay. I will be back: it's out of the wildness of Waikiki with perfect views of Diamond Head and across from the enormous Kapiolani Park. I could easily get to the fun on the famous beach, but I wasn't in the swirl, a perfect fit for me. The small property was excellent, although they do need to fix the bearings on the elevator door -- it grinds like mad with every open and close and can be heard in the quiet. Rooms were very nice, and it was just right for me.

The lobby had a big carafe of icewater with mint or fruit in it in the afternoon, and the rooms had very sophisticated espresso machines, although the instructions were kind of hard to understand and in general those "pod" machines make awesome coffee but lots of waste, so it's a luxury but a bit too much. (I liked it but wouldn't own one.) The lobby also had lovely koa panels and tasteful decor, and was very small so it felt like a living room.

Room Tip: Ask for rooms away from the elevator, until they fix that rolling door.
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  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zurich
Top Contributor
141 reviews 141 reviews
51 hotel reviews
Reviews in 70 cities Reviews in 70 cities
99 helpful votes 99 helpful votes
1 of 5 stars Reviewed April 24, 2013

i suggest to every european to stay away from this hotel!
after 24 hours of flying you get a room with a beautiful view of.... the car park!
welcome to honolulu!
i had a Room Type: Diamond Head View Premium and asked to be transfered, but was told that the hotel was fully booked.....
while on the internet the rooms were offered with 30% (!) reduction!
5 dreadful days for $ 2000.- !!!! (without breakfast)
they praise themselves with tripadvisor, don’t believe a word (just read below)
the hotel has no pool and no beach front (access between the blocks to 5sqm of sand)
the premium rooms have 2 balconies.... on the second balcony you can’t even swing a cat (see photo)
no restaurant no bar, just a breakfast army dining hall
one elevator for the whole hotel
room is not clean
they are talking about rennovations.... see the mould in the shower and rust on the sink plug (photos)
the peaceful night in paradise starts with street noise. when it finally stops , the cheap fridge must announce loud and clear when the compressor starts working and also everytime it stops!
have a relaing holiday!


and if you decide to book a room in this heaven, don’t book directly with the hotel (let them pay the booking.com/orbitz.com etc commission) even if they talk about cheapest offer!

PS
FEB 22ND THE MANAGER PROMISED ME A PEANUT REFUND OF $200.- ....... I AM STILL FIGHTING FOR IT!!!!!
what is the trip-advisor note doing at their reception......???

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpickett, General Manager at Lotus Honolulu at Diamond Head, responded to this review, May 3, 2013
Aloha itzibitzi,
Thank you very much for your feedback on your recent stay. I am very sorry to hear that your stay at the Lotus did not meet your expectations and would be happy to follow up with you regarding the $200 refund issued. If you would care to email me directly at mpickett@aquaresorts.com I would be happy to look into this further.
I am also pleased to share that, since February, all of our bathrooms have been refurbished with fresh caulk and new sink plugs.

Sincerely,

Matt Pickett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 22, 2013

Our stay there was great! It was off the beaten path and quiet. The staff made us feel very welcome, and every night there was free wine in the lobby! How great is that? You could even go on a bike ride around Kapiolani Park and Diamond Head. The beach outside of the hotel was great for adults and children. Each room has a great view of beach and Diamond Head. Spectacular!!!!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
University Place, Washington
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 20, 2013

Overall a pleasant stay near Waikiki. Positives include a retreat from the heavy tourist area of Waikiki but close enough to experience it all. Travis is what made this property standout. He was attentive, always helpful and wanted to make our stay special. Allen also was pleasant. We stayed in an ocean view premium on the 12th floor. The full view of Diamond Head and expansive views of the ocean were excellent. It is a smaller property so the feel is relaxed. The beach is close and it seemed more locals were at this end of the beach so we never missed the pool. While they offer free coffee in the morning, it is odd that they have a large area on the second floor for a restaurant but it is largely unused at this time. The wine in the afternoon is a nice touch and we appreciated the lemon water throughout the day. The bikes are fun but both needed air in the tires and it did not appear the staff was interested ensuring the maintenance of the bikes. For the price of the room, I would have expected better soundproofing. You unfortunately hear conversations through the connecting doors in the room. On the plus side, housekeeping goes out of their way to ensure you have what you need for a comfortable stay. The location is great for taking walks around Diamond Head which provide great views of the ocean.

Room Tip: You count go wrong with end units on upper floors that have two balconies.
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Lotus Honolulu at Diamond Head

Address: 2885 Kalakaua Avenue, Honolulu, Oahu, HI 96815 (Formerly The Lotus at Diamond Head)
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Honolulu
#3 Top resorts Hotel in Honolulu
#3 Business Hotel in Honolulu
#4 Romantic Hotel in Honolulu
#4 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Lotus Honolulu at Diamond Head 3.5*
Official Description (provided by the hotel):
A sophisticated enclave located on the famed Gold Coast of Waikiki, the Lotus Honolulu at Diamond Head, formerly W Honolulu, is a fusion of Asian inspired decor and warm Hawaiian hospitality. Nestled between Kapiolani Park and a spectacular white sand beach shared with Outrigger Canoe Club, this hotel offers a peaceful retreat from the hustle and bustle of Waikiki with remarkable views of majestic Diamond Head and the Pacific ocean. With our boutique fee guests will enjoy WiFi Internet access, in room safe, complimentary coffee and tea service in the lobby, daily wine service in lobby, valet and concierge services, banquet/meeting facilities, beach butler service, complimentary bicycles and complimentary use of beach towels & chairs for Waikiki, which is just steps to Lotus Honolulu at Diamond Head. ... more   less 
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Also Known As:
Aqua Lotus Honolulu Hotel Honolulu
Lotus At Diamond Head Honolulu
Lotus At Diamond Head Hotel
Lotus Honolulu At Diamond Head Hawaii

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