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“Exceptional property where the customer is the focus.” 5 of 5 stars
Review of Lotus Honolulu at Diamond Head

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Lotus Honolulu at Diamond Head
3.5 of 5 Resort   |   2885 Kalakaua Avenue, Honolulu, Oahu, HI 96815 (Formerly The Lotus at Diamond Head)   |  
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Ranked #4 of 82 hotels in Honolulu
Springfield, Virginia
1 review
4 helpful votes 4 helpful votes
“Exceptional property where the customer is the focus.”
5 of 5 stars Reviewed December 1, 2012

My wife and I along with my two adult daughters spent five days a t the Lotus. Every employee from the room service crew to the general manager is focused on the customer and intent on making their time in Honolulu a memorable one.

The property is tastefully decorated and well maintained, the rooms are large and the views of Diamond Head are spectacular. Its location at the Eastern end of Waikiki provides solace from the urban intensity of the Eastern end which is only a 15 minute walk or a short cab ride away.

The only negatives are the lack of a restaurant (the space is available but presently lacking a tenant...breakfast service is available) and a small fitness unit (however, yoga sessions in the park are available several days a week).

A wonderful property with excellent service provided by excellent people.

Room Tip: All rooms have a view of Diamond Head and the ocean
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpickett, General Manager at Lotus Honolulu at Diamond Head, responded to this review, December 13, 2012
Thank you for your review of the Aqua Lotus Honolulu. Your sentiments reflect what most guests comment on the most and what we consider the details that separate us from most hotels. Whether it be the excellent location, friendly and efficient staff or the number of value added amenities that are provided, this property will not let you down regardless the reason for your trip.

We are hard at work to improve our product offerings and services. In the past few weeks we have added Varisimo Espresso machines and new upgraded bed linens, added small touches to our evening turndown housekeeping service and a daily breakfast offering on our second floor. We are very near to announcing a much anticipated operator for our restaurant space that will change to culinary scene in Honolulu for years to come.

We hope to see you again very soon at our charming little hideaway on the Gold Coast.

Aloha,

Matt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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509 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
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English first
Omaha, NE
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 30, 2012

We've stayed here a few times and each time I'm so happy we did. This is the secret hotel of Hawaii. The rooms are huge, clean, and well kept. I know everyone says you don't need a big room since you're never in it - but it sure is nice to go back to a hotel that's lovely instead of a trashy hole.

The pluses:
1. Great access to the beach (takes 3 minutes; it's around the corner)
2. Staff is outstanding.
3. Free coffee/tea in the morning
4. Free wine in the evening (yummy)

Possible Negative:
1. It's a walk from the "hot spots" its really outside of the main street of crazy (but a short walk)
2. The "ocean" view is pretty blocked. You can see it but it's between a building and you.
3. No food on campus. (looks like a cafe is about to open soon).

Really - you should stay there. Its the place you will always want to go back to.

Room Tip: Get a floor on 5 or higher for the best ocean view. Even below that the view of Diamond Head is bre...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpickett, General Manager at Lotus Honolulu at Diamond Head, responded to this review, December 13, 2012
Thank you for your review of the Aqua Lotus Honolulu. Your sentiments reflect what most guests comment on the most and what we consider the details that separate us from most hotels. Whether it be the excellent location, friendly and efficient staff or the number of value added amenities that are provided, this property will not let you down regardless the reason for your trip.
We hope to see you again very soon at our charming little hideaway on the Gold Coast.
Aloha,
Matt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 28, 2012

We stayed at the aqua lotus for 2 weeks in November. From our arrival we were greated in great Hawaiian style with a big smile and Aloha from Wes. We had excellent service and the staff are very friendly (Carissa, Eric) We enjoyed the Beach and borrowed Boogie boards everyday. We have 2 children and they loved the hotel as well....especially the hot cocoa in the morning! We had a lovely room with great views of the ocean and Diamond head. The yoga classes/instructors were fantastic and such a nice way to start the day. I would fully recommend this hotel. We have stayed at many hotels in Waikiki and this by far has been the best. We hope to come back in January!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpickett, General Manager at Lotus Honolulu at Diamond Head, responded to this review, December 13, 2012
Thank you for your review of the Aqua Lotus Honolulu. Your sentiments reflect what most guests comment on the most and what we consider the details that separate us from most hotels. Whether it be the excellent location, friendly and efficient staff or the number of value added amenities that are provided, this property will not let you down regardless the reason for your trip.
We hope to see you again very soon at our charming little hideaway on the Gold Coast.
Aloha,
Matt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
65 reviews 65 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed November 21, 2012

This is a very nice hotel. It is obscenely over-priced but so are the rest of the hotels in Waikiki so you won't find better value elsewhere.

We were on honeymoon in Hawaii and were given a free upgrade to a corner room and were very pleased with a very clean and well equipped room and a nice balcony. Staff were cheerful and helpful and (crazy techno music in the elevator aside) we cannot fault the hotel.

It is about a 10min walk from the main drag of Waikiki which was nice for us as it gave a good chance to walk off heavy dinners and was a little quieter. There is also a very nice view of Diamond Head.

Recommended.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpickett, General Manager at Lotus Honolulu at Diamond Head, responded to this review, November 23, 2012
Thank you for your review of the Aqua Lotus Honolulu. Your sentiments reflect what most guests comment on the most and what we consider the details that separate us from most hotels. Whether it be the excellent location, friendly and efficient staff or the number of value added amenities that are provided, this property will not let you down regardless the reason for your trip.
We hope to see you again very soon at our charming little hideaway on the Gold Coast.
Aloha,
Matt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paxico, Kansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 21, 2012

If your looking for a quiet upscale hotel with beach access and walking distance of everything, this is THE place! Wonderful room with views of both Diamondhead and beach. Immaculate, beautiful room and accommodating staff. Very relaxing atmosphere with a very comfortable bed. I'd do it again (and planning doing it again)!

Room Tip: Corner room with 2 lanaiis was gorgeous!
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpickett, General Manager at Lotus Honolulu at Diamond Head, responded to this review, November 23, 2012
Thank you for your review of the Aqua Lotus Honolulu. Your sentiments reflect what most guests comment on the most and what we consider the details that separate us from most hotels. Whether it be the excellent location, friendly and efficient staff or the number of value added amenities that are provided, this property will not let you down regardless the reason for your trip.
We hope to see you again very soon at our charming little hideaway on the Gold Coast.
Aloha,
Matt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 14, 2012 via mobile

The aqua lotus hotel is always a great place to stay. From the staff, to the rooms, and also the great views. And it's also nice and quiet. I always reccomend this hotel to all my friends and family. I stay here a few times a year. I always have a great time.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpickett, General Manager at Lotus Honolulu at Diamond Head, responded to this review, November 23, 2012
Thank you for your review of the Aqua Lotus Honolulu. Your sentiments reflect what most guests comment on the most and what we consider the details that separate us from most hotels. Whether it be the excellent location, friendly and efficient staff or the number of value added amenities that are provided, this property will not let you down regardless the reason for your trip.
We hope to see you again very soon at our charming little hideaway on the Gold Coast.
Aloha,
Matt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
saskatchewan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 13, 2012

I found this little hotel on TripAdvisor and after reading the reviews am so glad I booked it....it was a delightful little gem!!
It is a beautiful, well looked after boutique hotel. The staff are very friendly and very helpful....I would stay here again in a heart beat!!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpickett, General Manager at Lotus Honolulu at Diamond Head, responded to this review, November 23, 2012
Thank you for your review of the Aqua Lotus Honolulu. Your sentiments reflect what most guests comment on the most and what we consider the details that separate us from most hotels. Whether it be the excellent location, friendly and efficient staff or the number of value added amenities that are provided, this property will not let you down regardless the reason for your trip.
We hope to see you again very soon at our charming little hideaway on the Gold Coast.
Aloha,
Matt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Lotus Honolulu at Diamond Head

Address: 2885 Kalakaua Avenue, Honolulu, Oahu, HI 96815 (Formerly The Lotus at Diamond Head)
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Honolulu
#2 On the Beach Hotel in Honolulu
#3 Business Hotel in Honolulu
#3 Family Hotel in Honolulu
#4 Romantic Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Lotus Honolulu at Diamond Head 3.5*
Official Description (provided by the hotel):
A sophisticated enclave located on the famed Gold Coast of Waikiki, the Lotus Honolulu at Diamond Head, formerly W Honolulu, is a fusion of Asian inspired decor and warm Hawaiian hospitality. Nestled between Kapiolani Park and a spectacular white sand beach shared with Outrigger Canoe Club, this hotel offers a peaceful retreat from the hustle and bustle of Waikiki with remarkable views of majestic Diamond Head and the Pacific ocean. With our boutique fee guests will enjoy WiFi Internet access, in room safe, complimentary coffee and tea service in the lobby, daily wine service in lobby, valet and concierge services, banquet/meeting facilities, beach butler service, complimentary bicycles and complimentary use of beach towels & chairs for Waikiki, which is just steps to Lotus Honolulu at Diamond Head. ... more   less 
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Also Known As:
Aqua Lotus Honolulu Hotel Honolulu
Lotus At Diamond Head Honolulu
Lotus At Diamond Head Hotel
Lotus Honolulu At Diamond Head Hawaii

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