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“Reasonable hotel” 3 of 5 stars
Review of Lotus Honolulu at Diamond Head

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Lotus Honolulu at Diamond Head
3.5 of 5 Resort   |   2885 Kalakaua Avenue, Honolulu, Oahu, HI 96815 (Formerly The Lotus at Diamond Head)   |  
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Ranked #5 of 82 Hotels in Honolulu
Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Reasonable hotel”
3 of 5 stars Reviewed October 19, 2012

My wife and I travel extensively, myself professionally as a medical practitioner for conferences, and both of us for recreation. We decided on aqua lotus based on reviews on trip advisor, the other hotels we contemplated were Halekulani and The Modern. We stayed for 7 nights.

The hotel was generally as described in previous reviews, furnished in an islander style. We opted to upgrade to a premium diamond head view room based on previous reviews suggesting the ocean view rooms were obscured by propoerties closer to the beach (true). Our room was on the 5th floor and we really had no view of the mount as there was a large tree at the front of the property obscuring it. We did however have an excellent view of the large car park next door. Although disappointed by this, the room itself was well furnished and comfortable, the king-size bed likewise comfortable. The TV was a large screen plasma although there was no pay tv...In Australia most hotels would have this avaialble, not sure if the lack of this is the norm for Hawaii??

As previously described on this site, there is no pool, the beach being about 200 meters away. The hotel provides towels/ mats/ beach chairs gratis. The hotel provides free wine with the oddly named 'happy ending' although we only partook of this the first night as it would best be described as cheap, and we stuck to Japanese beer purchased at a nearby convenience store. There is no restaurant or really any conveniently located reasonable option for breakfast.

We also had a concern with the reception staff's lack of local knowledge. We sought information regarding directions via bus to the local clothing outlets and were given a convoluted google based route involving about 4-5 different buses. We eventually worked out that there was a direct trolley to these. Then we wanted a bus to the northern beaches which were lovely. Again we were given misinformation and almost missed our intended bus as a result. Unfortunately there is no dedicated tourist information and therefore most tourists would rely on front of house staff. Aqua Lotus would do well to keep this in mind.

Overall we had a pleasant stay, but I'm not sure against what benchmark those that rate this hotel consistently at 5 are using. We had a chance to inspect the Halekulani and when we return will be staying there.

Room Tip: Avoid lower level rooms on the diamond head side if you are after a view
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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575 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 16, 2012

If you want somewhere out of the hustle and bustle of Waikiki then this hotel is great.
We stopped off in Hawaii after spending 3 weeks in mainland US and Canada and needed to recharge the batteries.We found the hotel to be just what the doctor ordered.
The staff were warm and welcoming.The morning coffee in the lobby and wine in the afternoon were also a pleaseant surprise.The next time we visit it will be as our destination not just a stopover.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpickett, General Manager at Lotus Honolulu at Diamond Head, responded to this review, October 25, 2012
Thank you for your review of the Aqua Lotus Honolulu. Your sentiments reflect what most guests comment on the most and what we consider the details that separate us from most hotels. Whether it be the excellent location, friendly and efficient staff or the number of value added amenities that are provided, this property will not let you down regardless the reason for your trip.
We hope to see you again very soon at our charming little hideaway on the Gold Coast.
Aloha,
Matt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 15, 2012

Great location, friendly and helpful staff. The Hotel has awesome character, the rooms are very clean and well appointed. Would definitely recommend this place to others! Definitely would stay here again!

Room Tip: Stayed in a Diamond Head view room...and still had a pretty nice view of the ocean
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpickett, General Manager at Lotus Honolulu at Diamond Head, responded to this review, October 25, 2012
Thank you for your review of the Aqua Lotus Honolulu. Your sentiments reflect what most guests comment on the most and what we consider the details that separate us from most hotels. Whether it be the excellent location, friendly and efficient staff or the number of value added amenities that are provided, this property will not let you down regardless the reason for your trip.
We hope to see you again very soon at our charming little hideaway on the Gold Coast.
Aloha,
Matt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loveland, Colorado
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 14, 2012

We decide on this hotel after reading very good reviews on Trip Advisor. The hotel was a little hard to find at first but once we arrived, we were greeted warmly.

The room looks just like the photos on-line which was a relief as that isn't always the case with on-line websites. Our room looked towards the ocean which was great for land locked guests. We thought we were getting a king sized bed but had two doubles. My husband is goldilocks incognito and thought the beds were too soft. I thought they were just right. I would suggest putting a small light or reflective light switch in the bathroom. It was very dark in the middle of the night :)

First and foremost the staff was excellent. They were always offering to give us directions and help us navigate around. Although my husband had lived here for 8 years, it was a nice refresher. We had one whoopsie daisy that I only bring up not to make the hotel or staff feel bad but rather to demonstrate how incredible they were even with a mistake.

One of the valets accidentally put a scratch on our rental car. No biggie, life happens. However, not only was he honest about what happened, but the manager came in (it was after 10 p.m. when we got called) and let us know right away. They are covering the costs and everything is going to be just fine. It's not the situation that defines a person or company but how they handle it that truly reflects the integrity of that company.

Thank you to all the wonderful and amazing staff at the Aqua Lotus. You truly made our stay a wonderful experience and we cannot thank you enough. Mahalo!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpickett, General Manager at Lotus Honolulu at Diamond Head, responded to this review, October 25, 2012
Thank you for your review of the Aqua Lotus Honolulu. Your sentiments reflect what most guests comment on the most and what we consider the details that separate us from most hotels. Whether it be the excellent location, friendly and efficient staff or the number of value added amenities that are provided, this property will not let you down regardless the reason for your trip.
We hope to see you again very soon at our charming little hideaway on the Gold Coast.
Aloha,
Matt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 13, 2012 via mobile

I found this hotel through yelp and am so glad I did! Got married in Maui and honeymooned in Oahu..Aqua Lotus was everything we hoped for. Friendly and attentive staff, clean & spacious rooms with great views of Diamond Head and the ocean. Bathroom was a girl's dream! Nice walk to the hustle and bustle of Waikiki but quiet and tucked away. Loved it and would recommend it to anyone who isn't looking for an overcrowded noisy area of Waikiki.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpickett, General Manager at Lotus Honolulu at Diamond Head, responded to this review, October 25, 2012
Thank you for your review of the Aqua Lotus Honolulu. Your sentiments reflect what most guests comment on the most and what we consider the details that separate us from most hotels. Whether it be the excellent location, friendly and efficient staff or the number of value added amenities that are provided, this property will not let you down regardless the reason for your trip.
We hope to see you again very soon at our charming little hideaway on the Gold Coast.
Aloha,
Matt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 11, 2012

Loved the hotel. The addition of complimentary coffee, yoga and wine in afternoon is awesome. Loved the decor of the hotel, it was nice and quiet and the location was great as well. I would highly recommend this hotel if your wanting a fantastic stay in Hawaii. Mahalo

Room Tip: A corner room was super. The view of diamond head rivals the ocean.
See more room tips
  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpickett, General Manager at Lotus Honolulu at Diamond Head, responded to this review, October 25, 2012
Thank you for your review of the Aqua Lotus Honolulu. Your sentiments reflect what most guests comment on the most and what we consider the details that separate us from most hotels. Whether it be the excellent location, friendly and efficient staff or the number of value added amenities that are provided, this property will not let you down regardless the reason for your trip.
We hope to see you again very soon at our charming little hideaway on the Gold Coast.
Aloha,
Matt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 8, 2012

Fresh coffee and complimentary newspapers in the morning and wine in the evening make a nice welcome in this zen inspired lobby. The front desk, valet and housekeeping work as a team to make your stay hum along as perfect as can be. The modern, spacious rooms with wifi, and view of DH from a private lanai are fantastic. Nightly turn down service and super comfy beds, pillows, sheets...There's lots of great eateries nearby and a fridge to store your wine, juice, milk, etc. So close to all the action of Waikiki, yet just far enough to make you feel not like a tourist, but an actual resident.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpickett, General Manager at Lotus Honolulu at Diamond Head, responded to this review, October 25, 2012
Thank you for your review of the Aqua Lotus Honolulu. Your sentiments reflect what most guests comment on the most and what we consider the details that separate us from most hotels. Whether it be the excellent location, friendly and efficient staff or the number of value added amenities that are provided, this property will not let you down regardless the reason for your trip.
We hope to see you again very soon at our charming little hideaway on the Gold Coast.
Aloha,
Matt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lotus Honolulu at Diamond Head

Address: 2885 Kalakaua Avenue, Honolulu, Oahu, HI 96815 (Formerly The Lotus at Diamond Head)
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Honolulu
#3 On the Beach Hotel in Honolulu
#5 Family Hotel in Honolulu
#6 Romantic Hotel in Honolulu
#22 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Lotus Honolulu at Diamond Head 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
A sophisticated enclave located on the famed Gold Coast of Waikiki, the Lotus Honolulu at Diamond Head, formerly W Honolulu, is a fusion of Asian inspired decor and warm Hawaiian hospitality. Nestled between Kapiolani Park and a spectacular white sand beach shared with Outrigger Canoe Club, this hotel offers a peaceful retreat from the hustle and bustle of Waikiki with remarkable views of majestic Diamond Head and the Pacific ocean. With our boutique fee guests will enjoy WiFi Internet access, in room safe, complimentary coffee and tea service in the lobby, daily wine service in lobby, valet and concierge services, banquet/meeting facilities, beach butler service, complimentary bicycles and complimentary use of beach towels & chairs for Waikiki, which is just steps to Lotus Honolulu at Diamond Head. ... more   less 
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Also Known As:
Aqua Lotus Honolulu Hotel Honolulu
Lotus At Diamond Head Honolulu
Lotus At Diamond Head Hotel
Lotus Honolulu At Diamond Head Hawaii

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