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“Magical!” 5 of 5 stars
Review of Halekulani Hotel

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Halekulani Hotel
5.0 of 5 Hotel   |   2199 Kalia Road, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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Sunrise Breakfast Package
Ranked #4 of 82 Hotels in Honolulu
Certificate of Excellence 2014
Vancouver
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“Magical!”
5 of 5 stars Reviewed December 30, 2013

It's been almost two years since our stay at the Halekulani and just realized that haven't had a chance to post a review. We got married here in February 2012 and I have to say that the service from their Catering & Front Office team was fantastic. I never had to worry about anything - from the time we were making arrangements from Vancouver to the we checked out, everything was taken care of for us.

ROOMS - We had one of the corner suites and the view was amazing. I could just live there. The room was clean and the bathroom and closet was as big as the room itself! It definitely felt like paradise.

SPA - We enjoyed a spa in a couple's room which had a personal changing room/shower attached. It felt pretty luxurious.

RESTAURANT - A very romantic restaurant where the views were all breathtaking. One would be reminded of how beautiful a place Honolulu was and you can hear the sounds of the ocean. We tried their 5-course tasting menu and I was full by the third course. I was not sure if it was butterflies for my wedding next day or that the portions were very big! All in all, it was deilcious.

CATERING/BANQUETS - I cannot say enough of how friendly and professional the staff were to deal with during our planning process. Everything was what I imagined it to be. All our guests really enjoyed the atmosphere and said they enjoyed one of the best meals at a wedding.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,798 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (274)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
New York City, New York
Top Contributor
501 reviews 501 reviews
78 hotel reviews
Reviews in 92 cities Reviews in 92 cities
374 helpful votes 374 helpful votes
4 of 5 stars Reviewed December 30, 2013

If you get the right room you have a marvelous view of Diamond Head, even from the bathtub as the hotel tradition demands (though you have to put up with an extra closet door) and the beautiful the legendary pool below.
The rooms are small and cramped, despite the view, for we Caucasians but are probably fine for the Japanese owners and many patrons.
As a first time visitor to Honolulu I was disappointed by the total disconnect between the overbuilt and over crowded of today Waikiki and the Hawaii from old films and TV series.
I had trouble telling the difference between Waikiki and Miami Beach, except the second language there is Japanese.
The service at Halekalani was friendly and quite good and I enjoyed the Japanese breakfast choices on the buffet.
The beach is tiny with little surfing possible, but a breathtaking sunset on the terrace helped mitigate my overall disappointment what must have been a magical Halekalani of the 1950’s.
If I return to Hawaii, and frankly do not see the reason to spend 11 hours on the plane for the same weather and choices I can get in Miami or the Caribbean, I would return to the Halekalani, as it appears to be the last place with any semblance of elegance left on Waikiki.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Anderson, South Carolina
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 29, 2013

I enjoyed my stay at the Halekulani Hotel in Waikiki. The hotel staff were all very friendly. If you needed anything they were there ready to help! The food at the hotel was great. I enjoyed the tour behind the scenes of the hotel. We could see the ocean from our room. Everything was very clean and the grounds were well kept. I would actually rate this as a 10 star hotel if I could. Very quaint and romantic place to stay.

Room Tip: I could not find a room that would be bad. All had beautiful views. Very quiet place to relax and en...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Goshen, Connecticut
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 26, 2013

This was our first stop in Hawaii on a long awaited holiday vacation with our 3 children(twins-age 16, and older son- age 20). We had been to the hotel 10 years prior but were pleasantly surprised on every level on this visit. First and foremost the service is amazing throughout the hotel. Check in was efficient and professional. We had requested adjoining rooms with a roll-away in the kids room. All was in order. When we got to the rooms the bellman rearranged the kids room to make it even more accommodating.
Food service was equally impressive. On our first night we dined at Orchids. The fine hotel and resort amenity included a dinner there. We presented the coupon and did not need to sign for a check. Tax and gratuity included. A nice touch. The food is excellent and the service as well. The same was true of the buffet breakfast. Wonderful food. The server brought our drinks quickly and was courteous and efficient.
Poolside service was equally attentive. When we were seated at first there were no lounge chairs with umbrellas which we requested. But, about an hour later an attendant offered to move us to a setting with umbrellas and a table.
Overall we were so impressed by the hospitality extended throughout the hotel, particularly in light of its location on Waikiki which one often associates with mass tourism.
One other note. We received an invite to tea but needed to leave for the airport at 3pm when the tea service began. I asked if we could get a tea service to go and they graciously complied.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
washington
Senior Contributor
49 reviews 49 reviews
47 hotel reviews
Reviews in 32 cities Reviews in 32 cities
166 helpful votes 166 helpful votes
5 of 5 stars Reviewed December 25, 2013

We have heard much about this hotel and decided to give this place a try after a lackluster stay at the Kahala Hotel last year.

You won't get much bargain in Honolulu, especially for good hotel services. For a hefty price, we got a small room with an adequate view. From our room, we could see Diamond Head and much of the ocean, but this was marred by the Sheraton. I was not impressed by the entrance, and has to give the grand lobby at the Kahala Hotel a higher mark. The check in was adequate and once registered, we were given a very drawn out tour of the facilities.

The center court yard was always busy during our stay, and it seemed like endless parades of weddings. The hotel appeared a bit tired and could use a face lift; also get rid of the no brand toiletry. As a nice gesture, the hotel provided us with a bottle of Domaine Michelle Brut, and it was greatly appreciated. However, this brand was a bit odd for Halekulani's caliber. Similarly priced hotels such as the Mandarin Oriental Hong Kong provides her guest(s) with Jean Louis Chaure Champagne; the Four Seasons Florence uses the local vintage of Valdo Prosecco, and the Mandarin Oriental Las Vegas serves Veuve Clicquot. It was just odd for all the opulence and attempted elegance that this type of sparkling could be served.

The grounds are well kept, but we had to transverse the hotel to head to the gym. Low point was the pool attendant; we had to "register" to use the pool chair. That sour puss ruined my quiet morning cup of coffee by the pool. Another low light is the concierge; the recommended restaurant was extremely poor.

What Halekulani does well is the in room dining; we had breakfast in our room. the tablet was nicely set, the Halekulani pop over delicious and the attendant explained every dish in detail. The breakfast ham was possibly the best quality anywhere. This elegant breakfast service was better than the Pierre New York and the Mandarin Oriental Atlanta. We were quite happy and impressed.

Other highlight was the Sunday brunch at the Orchids Restaurant; service was old school with stiff upper lips. We also were quite mesmerized by the Hawaiian music and hula by the beach. Valet was also first rate.

We found this hotel very pleasant and staff strive to be the best; however, it lacks the polished service and finesse of upper echelon world class hotel. Nevertheless, it is the best that Honolulu has to offer. We will definitely return for our yearly Honolulu excursion.

Room Tip: get an ocean view room.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
62 reviews 62 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 25, 2013

It is probably possible to find something to criticize at the Halekulani but to do so would give the term 'nit picking' new meaning. Having traveled extensively in Asia and Europe, often enjoying five star hotels with historic reputations, ranking the Halekulani at the five star level goes without saying. Suffice it to note that the quality of the facility--room, restaurants, services such as the pool, fitness center, etc. all are exceptional. What makes this hotel is simply it's staff. Their combination of customer service, anticipation of need, unobtrusive but ever-ready response to guests' interests, and efficiency are remarkable. The hotel's orientation toward its Japanese visitors testifies to the fact it understands cultural and social requirements to reach that culture's highest standards. Remarkably, at the same time the staff is equally attuned to the styles of other international and American guests, providing to each the 'best of all worlds' in their experience. Our week-long stay was excellent. It's an expensive hotel but for those for whom expense is not an issue, one to be recommended without reservation to friends and acquaintances on their way to Honolulu.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Monica, CA
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 24, 2013

Plain and simple, this is a great property, beautifully maintained, perfect service and everything one could want in a luxury hotel. Doesn't even feel like it's on Waikiki. Be prepared to pay big bucks, but it's worht it.

Room Tip: Oceanfront in the original building, overlooking the pool.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Halekulani Hotel

Address: 2199 Kalia Road, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Honolulu
#4 Family Hotel in Honolulu
#4 Luxury Hotel in Honolulu
#4 Romantic Hotel in Honolulu
#5 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Halekulani Hotel 5*
Number of rooms: 453
Official Description (provided by the hotel):
Halekulani has been hosting visitors to Waikiki Beach for nearly 100 years. Today its reputation for gracious hospitality, impeccable service and magnificent cuisine is unequaled on Oahu and renowned, throughout the world. ... more   less 
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Also Known As:
Halekulani Hotel Honolulu
Halekulani Hotel Hawaii/Honolulu

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