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“Halekulani halo is slipping” 4 of 5 stars
Review of Halekulani Hotel

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Halekulani Hotel
5.0 of 5 Hotel   |   2199 Kalia Road, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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Ranked #4 of 82 Hotels in Honolulu
Potomac, Md. USA
Top Contributor
74 reviews 74 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
42 helpful votes 42 helpful votes
“Halekulani halo is slipping”
4 of 5 stars Reviewed October 17, 2013

We were disappointed during our 3 day stay. The hotel is living off its reputation of old.We should have realized things had changed when we saw the receptionists dressed in sterile office garb. Where's the aloha spirit? Room was medium-sized, average appointment, light on communication and electronic connections, missing curtains for privacy (looks right on to other balconies). The shower knobs are too high-tech, we miss the simplicity of the good ole off and on knob. However, there are lots of little pluses, like shoe buffers and lots of hangers and cosmetic goodies. No ironing board. I guess the bottom line is that it's overpriced because of its location. At $32 a person for the breakfast buffet, we were surprised that the selections were not larger.

Room Tip: A garden view room would be just as good . We had an ocean view but it really was a partial ocean vi...
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,628 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
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English first
Reno, Nevada
Top Contributor
84 reviews 84 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed October 14, 2013

Stayed here for four nights. The rooms were nice, although just standard for hotel of this caliber (nothing special or surprising). Pool is not child-friendly, the water is freezing and there is not hot tub for warming up. The hotel otherwise is fine with kids. Breakfast buffet is great, served where drinks and late afternoon/early evening hula dancers are located, looking out over the ocean. Not a place to go if looking for a quiet getaway as the hustle/bustle of Waikiki is all around. We were with our children so we did not get to sample the fancier restaurants or the spa. Higher priced than other hotels in the area, but also probably nicer accommodations. Our hotel of choice when in Honolulu.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 9, 2013

I spent my first time in Hawaii for a week as my birthday celebration. Apart from many variety of delicious food I could get, what I can think about Hawaii is Halekulani hotel--the hi-end nice and clean resort that comes with numbers of complimentary activities and friendly staff. I would love to give a five stars rating, however, it's a little bit pricey. I wish they offer a good deal to an existing customer :)

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Rio de Janeiro, RJ
Top Contributor
168 reviews 168 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 8, 2013 via mobile

Love this place, special view, beautiful suite, great room service, perfect staff, so polite and sweet from top to bottom, worth every penny. Other guest a little unfriendly, but told that's their nature, spoils it a little.

Stayed October 2013, traveled as a couple
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Sydney
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 8, 2013

We stayed here for 5 nights in September and were immediately blown away by the high level of customer service we received from every hotel employee. There was not one employee who did not display this exceptional service. We were taken to our room and explained all about the hotel and the room. They provided a complimentary bottle of champagne when they discovered it was our wedding anniversary. Whatever we needed we received immediately. The concierge were fantastic in making dining reservations and tours. We had a partial ocean view which they advised was upgraded to an ocean view. I must say though that if I had paid for an ocean view I would have been disappointed as the view of the ocean was only visible if I peered sideways over the balcony. The only thing that did bother us though, was that in their cocktail lounge in the evenings and at Orchids the restaurant, the men were required to wear long pants. With the weather in Hawaii my husband found it a little uncomfortable to wear long pants so we consequently didn't go to these in the hotel. It was a shame and management should consider amending this rule to collared shirt and dress shorts as I heard other guests complain of the same thing. Overall though the location is excellent, there is an ABC shop just nearby where you can buy any basic items you need and also lots of restaurants and shopping close by. It was also a nice part of Waikiki away from the real busy parts. There were very few children running around. The beach itself attached to the hotel was average but good for a quick dip. The service is what makes this hotel outstanding and if you are looking to be pampered and looked after like royalty then this is the place to stay!

Room Tip: Ask questions when making your reservation to avoid disappointment regarding the view from your room...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Hazlemere
Top Contributor
70 reviews 70 reviews
25 hotel reviews
Reviews in 37 cities Reviews in 37 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 6, 2013

Located just on the edge of Waikiki beach, away from the crowds and surfers, you know this is a high quality hotel from the moment you arrive. From the greeters, to the porters, to reception, to the concierge and then throughout the rest of the hotel, the level of service is fantastic. Our room (double ocean view) was very good - not huge but the right size and spotless during the stay. Our first week of the 2-week vacation was quiet, with very few kids but surprisingly the second week seemed to see a big influx of Australian children who were quite noisy - but still not enough to put a damper on the hotel overall. The only small point to be aware of is that it's not possible to reserve a table for dinner at the House without a Key (onsite restaurant) which is popular for drinks with the locals and other hotels, so either be prepared to wait if you'd like to dine there or reserve at other restaurants close by (there are lots, some excellent).

Room Tip: Ocean View gives a good view of the pool and ocean
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed October 6, 2013

We stayed here for two nights in September 2013. From start to finish it was an outstanding experience and worth every cent we paid. When you compare what you are paying to stay in other five star hotels the difference is negligible. The staff were so friendly and went out of their way to help. All in all a terrific experience.My only gripe and it is a small one, is there is no coffee or tea in the rooms and no kettle and this irritated me as I am a huge tea drinker and would have just loved to have a kettle to boil some water as I could have brought my own green tea along!

Room Tip: We stayed in the Deluxe Ocean front rooms with a wonderful view of Diamond Head. We were on the 12th...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Halekulani Hotel

Address: 2199 Kalia Road, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Honolulu
#4 Luxury Hotel in Honolulu
#4 Romantic Hotel in Honolulu
#4 Spa Hotel in Honolulu
#5 Business Hotel in Honolulu
#5 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Halekulani Hotel 5*
Number of rooms: 453
Official Description (provided by the hotel):
Halekulani has been hosting visitors to Waikiki Beach for nearly 100 years. Today its reputation for gracious hospitality, impeccable service and magnificent cuisine is unequaled on Oahu and renowned, throughout the world. ... more   less 
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Also Known As:
Halekulani Hotel Honolulu
Halekulani Hotel Hawaii/Honolulu

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