Absolutely excellent. Traveled June 22-29, 2013.
Understand end elegance allowing the ocean and palms to be showcased.
The hotel is extremely clean.
We were escorted to our room by the front desk staff, who explained the resort grounds, restaurants meals times, and all the amenities in the room.
Since the hotel is on the beach, security is necessary to keep out non-Halekulani patrons. The bathrooms next to the beach can only be opened with a room. The hotel elevators (when going up) can only be activated with the room key (but when coming down from your room you don't need the key to activate the elevator). We loved this level of security. You are paying a lot of money to stay at this hotel and don't want anyone to be able to run a muck in it.
Although we booked a garden view too to save money, we stayed on the 7th floor and from the left of our balcony we are ocean front. So, Halekulani classifies rooms that don't directly face the ocean as non-ocean front even though I drank morning coffee looking at the water (I just turned the lounger on the balcony a little and the entire view is ocean).
The rooms are equipped with high tech features. Night stands have power strips to plug in electronic devices. One side of the bed has a standing remote that shuts off every light in the room from bed! The private and maid service is a light you turn on inside the room and glows outside. No pesky "do not disturb" signs to hang. The bed is comfortable (we had a king) and there is a sofa, coffee table, swiveling flat panel sony TV, and end of bed bench in the room.
The bathroom has the closet, a plunge tub, a glass shower, separate toilet room and a chair at the vanity to sit while primping. There are daily robes and slippers in the room.
Maid service comes twice a day to make up the room and again at night for turndown service. Each morning before maid service a daily newspaper is hanging on your door. Nightly maid service leaves you a small gift each evening with beautiful cards.
ROOM SERVICE DINING
Absolutely spectacular. I've traveled the world and this is the best I've seen. Always brought to you on a wheeled-in table, the waiter sets the table for you. Food is kept in a hot box underneath the table and taken out hot when the table is being set. We got breakfast one morning and the waiters set up a toaster so the bread could be freshly toasted. Tax and gratuity are included in room dining and the waiter always lets you know that. We ate dinner in bed one night and the waiter extends the table to come to the bed and another time we had breakfast on the sofa and the waiter rearranged the room for it. Room service can also be set onto balcony by the waiter. Wonderful!!
Dining is expensive here but absolutely worth it! The Sunday brunch buffet at Orchids (resort attire, collared shirts for men) is exceptional (approx $60pp) and features both standard American breakfast as well as Japanese (sushi rolls,etc). House Without a Key (resort casual attire, bathing suits and cover ups are just fine) has nightly live Hawaiian music and another menu of excellent food. Le Mer (resort dressy,collared shirts, tie/jacket optional) is exquisite. The service at all dining establishments is premiere. The drinks match the food and service.
Perfection! The quite of the Ocean mixed with the upscale shopping outside of the hotel make for both a relaxing and entertaining experience. You can nearly walk to everything!
The pool may look small but it is not. There are very few families with children here. I think it is just to expensive for a family. The pool is always calm and roomy. The poolside service is great. Drinks keep coming and poolside food is nearly the same menu as the lunch menu for House without a Key. One negative: will have to get to the pool early so secure loungers with umbrellas. Pool opens at 7:00am daily and you really need to be there at 7 to get an umbrella. The staff will tell you that they cannot hold you loungers while you leave for breakfast so if your plan is to secure loungers and take off, you are taking a chance (but I never saw anyone have a problem!) drink service starts at approx 10:30am and concludes around 5pm. Pool closes at 7pm daily.
The beach is very small but still beautiful. There are no loungers on the sand. Access to the beach is right next to the pool and there is walkway to walk along the beach without being in the water. Later in the day, at high tide, the waves will crash against the barrier wall of the pool patio. The sound is beautiful.
***Everything can be charged to your room and you can seeing a running tally on your room TV. No need to carry money around.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.