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“First class at its best!” 5 of 5 stars
Review of Halekulani Hotel

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Halekulani Hotel
5.0 of 5 Hotel   |   2199 Kalia Road, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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Hotel amenities
Special Rate
Daily Breakfast
Ranked #3 of 82 hotels in Honolulu
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“First class at its best!”
5 of 5 stars Reviewed April 23, 2013 via mobile

We just got home after our trip to Oahu. Our last couple of nights we treated ourselves to staying at the Halekulani. I did a lot of research before we booked and all of the great reviews didn't even come close to preparing us for our amazing few days there! Everything was first class and luxurious right down to the little things. Frank Hernandez, our concierge helped us out getting a reservation at a restaurant that we couldn't get into. Laying by the pool was one of the most pampered experiences ever. From the person who set up your lounge chair with a cover and towels, to someone handing out cut pineapple and coconut ice creams, to being served iced water and of course ordering those fabulous cocktails. Our room was sensational, with every luxury that you have seen. We order breakfast room service one morning and the guy delivering it happily set us up on our balcony table and then made sure we got a great photo out there. I could go on and on. I've stayed in a lot of 5 star hotels but none have made me feel as special as the Halekulani!

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,510 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
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English first
New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 23, 2013

From the moment you step inside Halekulani, you are whisked away into surroundings where you are coddled, pampered, and every concern is addressed beyond your expectations. Every effort is made to make you feel special during your stay, from the welcome package of chocolates and fruits, to the meticulous housekeeping service, to the attentive reception/concierge staff who address you by name. The hotel, right on Waikiki Beach, is top-notch. Nothing short of perfection, please do yourself a favor during your vacation and stay here.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2013

This hotel is the ultimate. The surrounds and hotel itself are absolutely beautiful, that goes without saying, but it is the staff who really make this place. They treated us like royalty and I can't speak highly enough of the whole experience. Spending a week at the Halekulani to celebrate our 25th wedding anniversary exceeded our expectations on every level. From breakfast at Orchids, drinks at House Without a Key, to dinner at La Mer followed by a nightcap at Lewers Lounge, it was perfection. We would go again in a heartbeat. 60th birthday, here we come!

Room Tip: Pay the extra for a Beachfront Room with Diamond Head view - the view is gorgeous.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 20, 2013

Our one week stay at the Halekulani earlier this month was a wonderful experience. Having stayed in many hotels around the world we feel that this hotel is certainly one of the best if not the best.
Our time at Halekulani was magical, all of the staff we encounted during our stay could not have been more helpful, whether room service, housekeeping, concierge, valet, reception or restaurants, we were always greeted in a most friendly way and quite often by name as well.
Our room was fabulous, very roomy, comfortable bed, excellent bathroom and what a view!!
Our room was on the 17th floor looking towards Diamond Head, absolutely marvellous.
We ate in both House without a key and Orchids, food and service in both excellent.
The large swimming pool and sun lounge area's are just great and pool attendants very efficient and friendly. We strongly recommend this hotel which has a wonderful open feel to it and everything very well appointed.

Room Tip: Choose a room with ocean view, Diamond Head view is fantastic.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Santa Fe, California, United States
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 19, 2013

As the name implies, this hotel is THE place to stay on Waikiki. Valets such as Curtis miraculously ensure bags are delivered to your room at the same time you do. Check-in is done in the room. What a civilized way to welcome guests. We were helped with some of the friendliest servers at House Without a Key. We got to know Cindy who actually brought us home grown mangoes to share. The property is low-key and not over the top. A semi-private part of the beach offers guests with a bit of privacy. Service at the pool is FANTASTIC and bar-none. In my opinion, service at this hotel is the golden standard for ALL properties claiming to be "resorts". Oh, and they have a fantastic manager's reception each Wednesday night to welcome all guests in their ballroom over looking the ocean with small snacks and drinks. It's a great way to get to know the staff. Definitely heaven on earth.


Mark Miyashiro is

Room Tip: Any ocean view room category and up is great. Stay in the main lobby building, if possible. This m...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando
Senior Contributor
39 reviews 39 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed April 18, 2013 via mobile

Stayed here for two nights on first leg of my wife and I's 5th aniversary trip. Booked through Amex Fine Hotels. Our travel agent made a point to tell the properties that we are staying at that it was a special trip. I was hoping they would make some nice gesture for my wife during our stay.

Check in was boring and clumsy. No lei, no flower for my wife, no glass of juice or champagne. Just directed to front desk. Escorted up to room by front desk girl to a room with two double beds pushed together. Told her we had a king guarantee. Sat in room for ten minutes waiting for her to get an answer and finally I told her we would go down to House Without a Key for a drink and she could come see me when room issue figured out. No effort to buy our drinks. Eventually assigned a king.

Room small but nicely furnished. Bathroom nice but shower too small for a grown man. Nice lanai. No mini bar but bottled water in room. Canned check in amenity of wrapped fruit and some chocolates. Underwhelmed for $600 plus a night.

One big plus was conceirge. They were great. Arranged a rental car that was delivered to hotel. Helped with dinner, transports. 5 stars for their effort

Dinner at Orchids very nice. After my wife and I had dessert and coffee the manager brought by a piece of cocoanut cake for our anniversary. We thanked him and told him we just finished dessert and he put it in a bag for us.

Drinks and music at Room w/out was great. Band is a father and two of his grown daughters and they were great. Alot of fun.

I had drinks at this place 10 years ago before I could afford it. Now that I can, I am not sure I would do it again. Especially since the public can come listen to the music. I think I will do the Trump next time or skip Waikiki altogether.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newton, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 16, 2013 via mobile

We stayed here for our annual family vacation this year and the experience did not disappoint! With easy access to the beach, wonderful service, great food and spotless rooms, this was a hotel to remember.

Stayed March 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Halekulani Hotel

Address: 2199 Kalia Road, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Honolulu
#2 Romantic Hotel in Honolulu
#3 Spa Hotel in Honolulu
#3 Luxury Hotel in Honolulu
#4 Family Hotel in Honolulu
#10 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Halekulani Hotel 5*
Official Description (provided by the hotel):
Halekulani has been hosting visitors to Waikiki Beach for nearly 100 years. Today its reputation for gracious hospitality, impeccable service and magnificent cuisine is unequaled on Oahu and renowned, throughout the world. ... more   less 
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Also Known As:
Halekulani Hotel Honolulu
Halekulani Hotel Hawaii/Honolulu

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