We booked through American Express Fine Hotels and Resorts. We arrived at noon and said our room was ready (ocean front), but if we were willing to wait to 3pm, they would upgrade us to a Diamond Head Ocean Front.
After relaxing by the pool and at the restaurant House with a Key, our room was ready. The room was gorgeous and definitely worth the wait.
By booking through AMEX, we received complimentary breakfast (either at Orchids or House without a Key), a free dinner at Orchids, and late check out.
Breakfast was buffet style at House without a Key, and a la Carte at Orchids. We preferred Orchids (try their Lobster Scrambled Eggs and puffed pastry). The Orchids dinner was Prix Fixe but still quite a nice bonus. House without a Key has nightly entertainment, as well the Lewer's Lounge.
The next day was a little overcast, so we decided to do a couples massage. It was definitely a relaxing experience.
The hotel concierge was wonderful in planning our activities, and helped us plan our drive around the island with good stopping points and restaurants along the way.
We were always greeted and chatted up by the valet staff, who had helpful little pointers about Oahu and the culture.
The only downside is the beach, which is on the smallest strip of Waikiki. The good news is that the beachwalk will get you to the best part in a few minutes.
The great thing about this resort is that it is on Waikiki but also feels like its a tranquil hidden gem away from it all. We would definitely stay again.