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“Fantastic stay” 5 of 5 stars
Review of Halekulani Hotel

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Halekulani Hotel
5.0 of 5 Hotel   |   2199 Kalia Road, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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Sunrise Breakfast Package
Ranked #4 of 82 Hotels in Honolulu
Certificate of Excellence
Budapest, Hungary
Level Contributor
89 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Fantastic stay”
5 of 5 stars Reviewed January 22, 2013

We spent 10 days in Halekulani. We picked the place mostly based on reputation and the reviews and no regrets! Perfect location, polite and friendly service. It's not a club hotel, but still you have this cozy feeling about it which is achieved by the staff behaviour and by the spacious common grounds. The beach "attached" to the hotel has been criticised by others for its small size, but it really did not bother us - just 2 minutes walk and you are at the wide sandy beaches of Waikiki. The concierge at the hotel was perfectly knowledgeable and helpful. Breakfast is really spectacular. Overall - yes, please, and when I can go back...?!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,890 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (300)
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  • English first
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phila
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 21, 2013

We stayed at the Halekulani for part of our honeymoon. It was perfect. Great location, amazing views and outstanding staff. Nothing bets watching the sunset from your balcony while listening to some live Hawaiian music. I wouldn't consider staying anywhere else.

Breakfast buffet was pricey but so worth it!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed January 19, 2013 via mobile

We were there for our honeymoon and had a great time at the hotel. The staff is very friendly and they take good care of ppl on their honeymoon.

The location of the hotel could not get better to explore Waikiki.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed January 14, 2013

We are not the kind of travelers who spend quite so much on a hotel room. But, this time we decided to finish our week's stay in Honolulu at the Halekulani. We had a "partial ocean view" which turned out to be more than adequate. We could see the ocean from our balcony and didn't feel as if we were missing anything. The room is comfortable although a bit small though the bathroom was nicely sized. Frankly, I might not be as enamored of this hotel if the staff was not as fantastic as they are. I have NEVER stayed at a hotel where the people working there from door man to gift store clerk were as hospitable and genuinely caring as the staff we encountered. In every instance they went way out of their way to be courteous, helpful and give beyond normal service. I had an issue with hot water in the bathroom and in less than five minutes, someone came to fix it. I was looking for a product that was not displayed in the gift store. The woman working there knew where I could find what I wanted and actually went to get it for me! How amazing isn that? The Hawaiian music and hula performed by a former Miss Hawaii surpassed what I saw at other high end hotels. All in all, this is a pretty great place to stay.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fleet, United Kingdom
Level Contributor
103 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
5 of 5 stars Reviewed January 13, 2013

This was our third hotel on our Honeymoon and did not disappoint. The views from the ocean view room were magnificent. The hotel room was luxurious and very modern. Water and ice were provided and the small fridge could be used for storing your own items. Room service was amazing, they would come and set up a beautiful table on the balcony, one morning they even brought a toaster so we could make our own fresh toast!

We had the romance remembered dining experience one evening and would highly recommend it, really good four course meal.

Location was perfect, the smarter side of town ( although the whole of the area was great the other end had more 'beachy hotels and cheaper options) it is right opposite Nobu, which was a great experience.

The Outrigger hotel next door was also very good, their Shorebird restaurant is right on the beach, we ate breakfast there and a few dinners, if you feel like a change. (we stayed there the week before moving to Halekulani)

Beach and pool were great, small beach was perfect for the guests to use, there were showers right next to the Halekulani gate, the pool attendants were really helpful and provide plenty of clean towels for the beach or pool. I read somewhere that the Outrigger end of the beach was stony. I found a few large grains of sands but no stones at all!!!!

The new year fireworks were spectacular and they happened right outside the Halekulani!

Can't wait to come back.

Room Tip: Ocean front was worth the upgrade, you could see the ocean from the bed and shower!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed January 12, 2013

Whilst the hotel may well be described as the best in Honolulu by some, one's expectation of a five star hotel includes both excellent accommodations and excellent service. Our ocean front room was indeed very nice and the room amenities were up to expectation but service was a different matter. Every morning you could not simply walk into the poolside restaurant where a buffet breakfast was served. You had to wait to be seated and the staff were not particularly quick in preparing empty tables for the next lot of guests. Inevitably, lines of waiting guests were building up and often it was necessary to wait at least 20 minutes to be seated. The buffet was not particularly good with slow replenishment and lacking many breakfast items found in other hotels. The selection of breads was particularly poor. On New Years Day an overflow room was opened up for breakfast above the usual restaurant, to cater for the larger crowds. This should have been done throughout the busy holiday period. Other instances of service lapses can be illustrated by the experience of friends with whom we traveled. One morning there was a knock on their door at 6.30am by the porter wishing to take down their luggage. They were not leaving that day.

Room Tip: Rooms facing the ocean and pool are best although there is no real privacy because of the layout of...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed January 9, 2013

Great location, well appointed rooms with large bathrooms. The pool area is nice and getting a sun bed is not a problem at any time. I have two complaints. The wifi did not work for 2 of the 3 days we spent there. It was very annoying. The other problem was that we had to wait for 30 minutes to get a table at breakfast which we found completely unacceptable.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Halekulani Hotel

Address: 2199 Kalia Road, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Honolulu
#4 Romantic Hotel in Honolulu
#4 Luxury Hotel in Honolulu
#5 Family Hotel in Honolulu
#5 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Halekulani Hotel 5*
Number of rooms: 453
Official Description (provided by the hotel):
Halekulani has been hosting visitors to Waikiki Beach for nearly 100 years. Today its reputation for gracious hospitality, impeccable service and magnificent cuisine is unequaled on Oahu and renowned, throughout the world. ... more   less 
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Also Known As:
Halekulani Hotel Honolulu
Halekulani Hotel Hawaii/Honolulu

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