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“Perfect Ending To Our Trip” 5 of 5 stars
Review of Halekulani Hotel

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Halekulani Hotel
5.0 of 5 Hotel   |   2199 Kalia Road, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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Special Offer
Sunrise Breakfast Package
Ranked #3 of 82 Hotels in Honolulu
Certificate of Excellence
Dallas, TX
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Perfect Ending To Our Trip”
5 of 5 stars Reviewed January 2, 2013

We stayed here at the end of our trip from the US to Japan, as a stop-over before heading back to the mainland US. The staff here is very friendly, we had no problems at all even though we arrived earlier than expected. They still allowed us to go up to our room and crash after the long flight.

The beach is small like other travelers have noted, but the location is still by far one of the most beautiful hotels I have stayed at. The pool is huge and gorgeous, and the rooms are spacious and clean. All rooms come standard with a jacuzzi tub, which we definitely took advantage of when we weren't by the pool. There's plenty of shopping and eating within just a few minute's walk, or drive if you're renting a car.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,895 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (301)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vancouver
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed January 1, 2013

My husband and I just returned from a one-week stay over the Christmas holiday at the Halekulani hotel. We had a wonderful time and we experienced a high level of service at the majority of the hotel's outlets. A special warm thank you to the concierge desk (they did the impossible for us), House without a Key restaurant, the front desk, the spa (let me book last minute services), the housekeeping staff, room service, Le Mer and hotel boutique. It seemed to us that whenever we asked for something - we received it. When we were getting ready to leave on our last night I was so emotional that I had to leave that I wept. This hotel is a beautiful property with kind and wonderful staff who made our trip a memorable one. We were dissapointed with our experience of Orchids and I have submitted a separate reveiew of that.

Room Tip: We stayed in room 851 and had a lovely view of the ocean. I think this may be a garden view room th...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, Ca.
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed January 1, 2013

Quiet and restful. Lovely views and excellent service. The only two negatives are the lack of a coffee maker in the room and a lack of privacy in the bath area. There is a louvered door separating bath from bed area making it impossible to turn on the light or use the facilities without waking up your partner. It is as if there is no door at all. It should have been a solid door. No privacy at all. I have seen others on this site complain about the lack of coffee maker. Sometimes you want to just have a quick cup in the a.m. While getting ready for the day. Would be perfect if these things were addressed.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
54 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
3 of 5 stars Reviewed December 31, 2012

Hotel is nice and service was overall attentive apart from breakfast. Expensive small room was compounded by high season premium. Pool was OK but smallish size reflective of land premium on Waikiki. Never struggled to get a sun bed though which was nice for a hotel operating at full capacity. Two gripes with this hotel were 1) Wait for a breakfast buffet table were up to 30 minutes. Staff kindly accommodated our party as we were pushed for time but 30 minutes for a buffet table is obscene and completely unacceptable even allowing for extremely busy holiday season 2) Internet in room did not work for majority of our stay. I was partly at fault for not reporting it sooner. Having checked out other cheaper hotels in area during our stay I would still probably come back to this hotel which was a class above its neighbors although you are paying for that. Roy's restaurant on Waikiki and OceaN House restaurants all within 2 minutes walk of hotel were excellent.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 29, 2012

Ok this was the last leg of our honeymoon and we selected an Ocean View room.

Beautiful setting and great location

The room was all that we expected and more, the staff are magnificent ( they need to be as the hotel as we were told by an outsider is a non union employer and they have a one strike policy with staff, one mistake and you are gone).

Every thing with the Hotel is excellent with one exception ...... when you are paying $800 per night for a room (after taxes ) how come we have to queue for Breakfast and in the evening for cocktail for 20 to 30 minutes...... where else do you queue for cocktails?? The pool is nice but people reserve their spots at 7 am!!!

The organisation around Breakfast and evening spaces an Room without a Key need to be reviewed.

Apart from this this hotel is without fault and was a wonderful conclusion to our Honeymoon. We did not want to leave.

Room Tip: Get an Ocean view room
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed December 24, 2012

We stayed in two separate rooms, both were lovely.
The daily Japanese weddings on the lawn were fantastic.
The food was yummy ($$$) morning miso soup at the buffet was a favorite. Cocktails yummy, strong.
Why is this a 4 star and not 5?
1. Concierge services were mediocre. Handing me a brochure is not what I expect. Several times we consulted and tipped them only to walk away feeling like we still had to arrange our own trip.
2.The worst toiletries I have ever used in a luxury hotel. What about these would make me want to visit their spa? Nothing!!!
3. Pool attendants made us feel like we were in the way and their overly serious tone made the pool area very boring. Good if you don't want to swim with your kids and have fun. You will be glared at,

The beach directly outside of this hotel is TINY.. No beach service there. You have to move elsewhere for a place to sit and rent umbrellas.

I would stay here in the future for a couple days at most, but then would likely move to outrigger or Hilton.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed December 23, 2012

I'll be brief. I love posh hotels. I don't subscribe to the belief that a hotel is just a place to sleep. The hotel sets the tone for the whole trip. The Halekulani made this hotel snob quite happy. We actually started out at the Royal Hawaiian. Even though that hotel has it's charms, it simply wasn't what I was looking for. So we moved over to the Halekulani and booked via Amex Fine Hotels & Resorts. The lobby is airy and markedly less frenetic than neighboring hotels. It was immediately calming, which is quite rare in Honolulu. The service is excellent. We checked into a Ocean Front room on the second floor, just above the spa. I would def request that room again. What was really nice is that I could walk up the lovely staircase which ascends right on top of a fountain/water feature and never needed the elevator. The restaurants at the Halekulani are really quite good. I'd rec the House Without a Key and Orchids for lunch and breakfast. Orchids is also lovely at dinnertime. Service was really outstanding at Orchids. What is definitely not to be missed is L'Aperitif at La Mer. It's the gorgeous bar inside La Mer, and it serves really interesting cocktails paired with an amuse bouche. It's a really cool spot. Go. I didn't get the chance to eat at La Mer but it looked really good. Also not to be missed is Lewer's Lounge which is a cozy jazz bar in the hotel. We also did afternoon tea which was lovely. To conclude, the best thing about Honolulu is the Halekulani.

Room Tip: Ocean front rooms above spa on second floor have great views and are easy to zip in and out of. Clos...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Halekulani Hotel

Address: 2199 Kalia Road, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Honolulu
#3 Luxury Hotel in Honolulu
#3 Romantic Hotel in Honolulu
#4 Family Hotel in Honolulu
#5 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Halekulani Hotel 5*
Number of rooms: 453
Official Description (provided by the hotel):
Halekulani has been hosting visitors to Waikiki Beach for nearly 100 years. Today its reputation for gracious hospitality, impeccable service and magnificent cuisine is unequaled on Oahu and renowned, throughout the world. ... more   less 
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Also Known As:
Halekulani Hotel Honolulu
Halekulani Hotel Hawaii/Honolulu

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