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“Just OK” 3 of 5 stars
Review of Halekulani Hotel

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Halekulani Hotel
5.0 of 5 Hotel   |   2199 Kalia Road, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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Ranked #4 of 82 Hotels in Honolulu
London, United Kingdom
Top Contributor
58 reviews 58 reviews
53 hotel reviews
Reviews in 48 cities Reviews in 48 cities
134 helpful votes 134 helpful votes
“Just OK”
3 of 5 stars Reviewed December 31, 2012

Hotel is nice and service was overall attentive apart from breakfast. Expensive small room was compounded by high season premium. Pool was OK but smallish size reflective of land premium on Waikiki. Never struggled to get a sun bed though which was nice for a hotel operating at full capacity. Two gripes with this hotel were 1) Wait for a breakfast buffet table were up to 30 minutes. Staff kindly accommodated our party as we were pushed for time but 30 minutes for a buffet table is obscene and completely unacceptable even allowing for extremely busy holiday season 2) Internet in room did not work for majority of our stay. I was partly at fault for not reporting it sooner. Having checked out other cheaper hotels in area during our stay I would still probably come back to this hotel which was a class above its neighbors although you are paying for that. Roy's restaurant on Waikiki and OceaN House restaurants all within 2 minutes walk of hotel were excellent.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,652 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
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  • English first
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English first
Sydney, New South Wales, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 29, 2012

Ok this was the last leg of our honeymoon and we selected an Ocean View room.

Beautiful setting and great location

The room was all that we expected and more, the staff are magnificent ( they need to be as the hotel as we were told by an outsider is a non union employer and they have a one strike policy with staff, one mistake and you are gone).

Every thing with the Hotel is excellent with one exception ...... when you are paying $800 per night for a room (after taxes ) how come we have to queue for Breakfast and in the evening for cocktail for 20 to 30 minutes...... where else do you queue for cocktails?? The pool is nice but people reserve their spots at 7 am!!!

The organisation around Breakfast and evening spaces an Room without a Key need to be reviewed.

Apart from this this hotel is without fault and was a wonderful conclusion to our Honeymoon. We did not want to leave.

Room Tip: Get an Ocean view room
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 24, 2012

We stayed in two separate rooms, both were lovely.
The daily Japanese weddings on the lawn were fantastic.
The food was yummy ($$$) morning miso soup at the buffet was a favorite. Cocktails yummy, strong.
Why is this a 4 star and not 5?
1. Concierge services were mediocre. Handing me a brochure is not what I expect. Several times we consulted and tipped them only to walk away feeling like we still had to arrange our own trip.
2.The worst toiletries I have ever used in a luxury hotel. What about these would make me want to visit their spa? Nothing!!!
3. Pool attendants made us feel like we were in the way and their overly serious tone made the pool area very boring. Good if you don't want to swim with your kids and have fun. You will be glared at,

The beach directly outside of this hotel is TINY.. No beach service there. You have to move elsewhere for a place to sit and rent umbrellas.

I would stay here in the future for a couple days at most, but then would likely move to outrigger or Hilton.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 23, 2012

I'll be brief. I love posh hotels. I don't subscribe to the belief that a hotel is just a place to sleep. The hotel sets the tone for the whole trip. The Halekulani made this hotel snob quite happy. We actually started out at the Royal Hawaiian. Even though that hotel has it's charms, it simply wasn't what I was looking for. So we moved over to the Halekulani and booked via Amex Fine Hotels & Resorts. The lobby is airy and markedly less frenetic than neighboring hotels. It was immediately calming, which is quite rare in Honolulu. The service is excellent. We checked into a Ocean Front room on the second floor, just above the spa. I would def request that room again. What was really nice is that I could walk up the lovely staircase which ascends right on top of a fountain/water feature and never needed the elevator. The restaurants at the Halekulani are really quite good. I'd rec the House Without a Key and Orchids for lunch and breakfast. Orchids is also lovely at dinnertime. Service was really outstanding at Orchids. What is definitely not to be missed is L'Aperitif at La Mer. It's the gorgeous bar inside La Mer, and it serves really interesting cocktails paired with an amuse bouche. It's a really cool spot. Go. I didn't get the chance to eat at La Mer but it looked really good. Also not to be missed is Lewer's Lounge which is a cozy jazz bar in the hotel. We also did afternoon tea which was lovely. To conclude, the best thing about Honolulu is the Halekulani.

Room Tip: Ocean front rooms above spa on second floor have great views and are easy to zip in and out of. Clos...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
144 reviews 144 reviews
35 hotel reviews
Reviews in 41 cities Reviews in 41 cities
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed December 20, 2012

You don't stay at the Halekulani for beach access or for any other mediocre purpose.this is a leading hotel of the world for a reason. Opulent and sumptuous atmosphere but warm and homey at the same time, the Halakulani specialises in treating each guest as a welcome family member. We loved the surprises at the nightly turndown and also all the invitations to attend cocktails with the manager, afternoon tea and performances.... I absolutely advise you to Join LHW - Leading Hotels of the world before you go. The membership cost is $150 per year but the benefits are huge- back fast for two each day, invitations to private gatherings and the service just improves because there is an extra incentive for staff to ensure you have a great time. We booked a partial ocean view - beautiful, but the LHW membership also guarantees a room upgrade on arrival so again, it can't be beaten. We just LOVED our stay and will return in another year to do it all again! Also don't miss out on dining at La Mer- to say it is stunning is really missing the point. It is an experience for your stomach, your soul and your well being. We dined in all of the restaurants and found them all great - I have a craze on fresh pineapple now! The Lewers Lounge was a pleasant surprise - a real jazz club with entertainment that was world class. You won't see the type of screaming drunkards you'd find at The Outrigger next door or the Aussie Bogans you now find down the road at the Moana Surfrider - that's what happens when a hotel is featured on Hone& Away! You will also really enjoy the proximity to all the shops and the fact that the Concierge will arrange everything for you at your convenience - including tours and trips out to the Waikelefrom Premium Outlet! Our verdict on the Halakulani? HEAVEN !

Room Tip: Join the LHW at lhw.com and save as you get an upgrade!
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Coast of B.C.
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 18, 2012

Fourth time staying at the Halekulani, and it has only gotten better. The rooms have been renovated to an understated perfection. Muted relaxing colours on walls, floors and furniture . The bathrooms are immaculate and bright with seperate shower from the tub. The food at the "House Without a Key" is still good with varied selections however there is a definite lack of any "specialty" foods such as gluten free. The pool is the best in Waikiki with plenty of lounge chairs. The only suggestion is that their "Boutique" could be a little better stocked. But then it is a very short walk to markets and shopping. Great location with excellent views of ocean and Diamond Head depending on your room choice. Staff is very accommodating and friendly. Concierge arranges everything taking all the fuss out of arrangements. Would highly recommend this hotel.

Room Tip: If your budget allows, get a room in the Tower facing Diamond Head.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
avalon1025
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 17 cities Reviews in 17 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed December 17, 2012 via mobile

The BEST hotel in Oahu, fantastic rooms, service, location. The Halekulani never disappoints. Friendly, caring service. I've been staying here for 12 years and it has really become a second home. Many thanks to all the wonderful staff that make the halekulani above all the rest

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Halekulani Hotel

Address: 2199 Kalia Road, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Honolulu
#4 Luxury Hotel in Honolulu
#4 Family Hotel in Honolulu
#4 Romantic Hotel in Honolulu
#4 Spa Hotel in Honolulu
#6 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Halekulani Hotel 5*
Number of rooms: 453
Official Description (provided by the hotel):
Halekulani has been hosting visitors to Waikiki Beach for nearly 100 years. Today its reputation for gracious hospitality, impeccable service and magnificent cuisine is unequaled on Oahu and renowned, throughout the world. ... more   less 
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Also Known As:
Halekulani Hotel Honolulu
Halekulani Hotel Hawaii/Honolulu

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