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“Elegant facility. Outstanding service” 5 of 5 stars
Review of Halekulani Hotel

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Halekulani Hotel
5.0 of 5 Hotel   |   2199 Kalia Road, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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Ranked #4 of 82 Hotels in Honolulu
Virginia Beach, Virginia
Top Contributor
293 reviews 293 reviews
53 hotel reviews
Reviews in 119 cities Reviews in 119 cities
142 helpful votes 142 helpful votes
“Elegant facility. Outstanding service”
5 of 5 stars Reviewed November 11, 2012

In addition to location, location, location, the Halekulani delivers service, service service. Everything is done elegantly. The staff goes out of their way to help us. They anticipate needs and strive to deliver what is needed before we even recognize it.
The service people, all of them, were always friendly and helpful. They never made us feel that we were an interruption or a bother to them. We really felt as part of a loving family.
We splurged on the Diamond Head view oceanfront room and it was worth it. Our lanai had a picture postcard view of Waikiki and Diamond Head. We ate a number of meals outside on our lanai because the view and setting were wonderful.
We were there for a tsunami scare. The hotel kept us well informed about what was expected and what they were doing. The event turned out, thankfully, to be minimal, but the hotel appeared ready to take care of whatever occurred.
For a luxury treat, the Halekani delivers a fabulous experience.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,684 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
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English first
Dallas, Texas
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 6, 2012

On the way home from Maui, we had a layover in Honolulu and decided to stay a couple of nights so we could explore. After reading hundreds of reviews on TripAdvisor, I couldn’t pass up Halekulani. Not only is it featured in just about every travel magazine, the reviews were outstanding. We normally don’t spend this much on a hotel, but thought we would splurge as this was a special trip for us. We booked through the Platinum Amex website since they had extra amenities such as complimentary dining credit and a room upgrade on arrival. We had chosen an oceanfront room in hopes that we would be upgraded to the next category up, Diamond Head view, but they were sold out when we checked in. I was a little disappointed, but knew that it was based on availability so wasn’t too surprised.

The check in process is really neat. They take your name when you arrive and then take you up to your room to complete the check in process. The actual room was beautiful and had the best bathroom I have ever seen in a hotel.

There is a small beach directly outside the resort but is public and swarming with people. The pool was very nice but too small for the amount of people staying at the hotel. The location is fantastic though. There are so many things within walking distance, it’s nice.

I strongly recommend Restaurant Suntory. It is a teppenyaki restaurant about 10 minutes (walking) from the hotel. We both love teppenyaki and try to visit a new place each time we travel, but this was by far the best one we have ever been to. In fact, we tried to get reservations for the second night we were there as well, but couldn’t get in.

The spa is also extremely expensive but worth every penny. We got a couple’s massage and it was one of the best massages I have ever had. There is a foot ritual that they do before your treatment, and it just sets the mood. The spa area where they send you to relax before your treatment is near the pool, so I highly recommend an early morning or late afternoon appointment if quiet is what you are looking for.

Other than the check in process and the spa, the service wasn’t what I was expecting after reading so many glowing reviews. Aside from the location and fabulous bathroom, I didn’t find anything that made this hotel worth the price we paid.

Overall, we enjoyed our stay at Halekulani but will be choosing another hotel next time we are in Honolulu.

Room Tip: The ocean front rooms are spectacular and offer a nice setting to enjoy the nightly show from your b...
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Racine, Wisconsin
Top Contributor
51 reviews 51 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 5, 2012

My wife and I stayed here for 10 days last month and it was un-believeable. The Hotel and Staff were better than any Hotel we have stayed at in the States. Beautiful, spacious rooms, awesome views, large pool, and great Restaurants. The list goes on. The Staff attends to every need or question you might have. Head and shoulders above the rest. I would not stay at any other Hotel. Halekulani is the Best. Don't believe me? Walk around like we did and see for yourself. You will not be dis-appointed........

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saluda, NC
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 4, 2012

This property is maintained to perfection with an attentive staff. We stayed there for three days on our way to China from the east coast. A great way to get over jet lag, if you ave the time. Coffee is available starting at around 5:30 for early risers. The first morning I was taking two coffees back to our room when someone at the front desk ran over to call the elevator and push my floor for me, i was very thankful and impressed.

Room Tip: The hotel website has a very good room layout plan. Higher floors are more likely to have an ocean...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Senior Contributor
44 reviews 44 reviews
34 hotel reviews
Reviews in 27 cities Reviews in 27 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed November 4, 2012

The Halekulani is an oasis inside the madness of Waikiki. A perfect location... waterfront on a excellent beach.Fabulous pool where your served muffins, fruit and ice cream through out the day.
The rooms are well appointed,lanais with table and chairs,DVD player & bar fridge for your personal selection.
Lovely bathroom, with all amenities...plus bath tub and separate rain shower.
Service is excellent....as is the food at "Orchids"....this is the only place to stay in Waikiki!

Room Tip: Diamond Head Ocean front rooms.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 4, 2012

The hotel was lovely. We had a suite. Compared to our suite at our next place to stay, it was ok. I was a little disappointed because the picture of the suite on the website showed a much more beautiful room then we entered.
It was nice to stay there once, but I'm not sure the room was worth what we spent to stay there.
There restaurants were ok, but extremely over priced.... I do not recommend the buffet breakfast because it is not worth what they charge.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 1, 2012 via mobile

Great central location but a couple of minutes away from the hoards. Wonderful service, clean rooms, friendly staff, nice buffet breakfast. Would recommend to anyone. No idea why anyone would rate less than excellent. We also hired a convertible Mustang from the hotel to drive around the island....good fun and would recommend. We had a partial ocean view room which was awesome. Not really sure why they call it partial view, as we could see the ocean extremely well.

Stayed October 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Halekulani Hotel

Address: 2199 Kalia Road, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Honolulu
#4 Luxury Hotel in Honolulu
#4 Romantic Hotel in Honolulu
#4 Family Hotel in Honolulu
#4 Spa Hotel in Honolulu
#5 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Halekulani Hotel 5*
Number of rooms: 453
Official Description (provided by the hotel):
Halekulani has been hosting visitors to Waikiki Beach for nearly 100 years. Today its reputation for gracious hospitality, impeccable service and magnificent cuisine is unequaled on Oahu and renowned, throughout the world. ... more   less 
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Also Known As:
Halekulani Hotel Honolulu
Halekulani Hotel Hawaii/Honolulu

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