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“Would recommend to friends and family” 5 of 5 stars
Review of Waikiki Gateway Hotel

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Waikiki Gateway Hotel
3.0 of 5 Hotel   |   2070 Kalakaua Ave, Honolulu, Oahu, HI 96815   |  
Hotel amenities
Ranked #66 of 82 Hotels in Honolulu
Irvine, California
1 review
“Would recommend to friends and family”
5 of 5 stars Reviewed February 11, 2013

I had the pleasure of staying here for a few days with my friends. The staff was very friendly and warm. The cleanliness was up to par and the service was outstanding. The location is great and not a far walk to the beach and shops. I would recommend this place to family and friends and look forward to stayiing here in a few months.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uhanekai A, Account Sales Manager at Waikiki Gateway Hotel, responded to this review, February 13, 2013
Welina,

Mahalo for taking precious time out of your day for leaving us such a great comment! we hope you had safe and pleasant journey home.

The Waikiki Gateway Hotel is committed to assuring the best accommodation possible and value in all our accommodation, we are also proud of our central locations to Shops, Restaurants, and world famous Waikiki Beach.

Hope to see you soon!
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765 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
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English first
Portland, Oregon
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 4, 2013

Ah the Waikiki Gateway...where do I begin with this hotel? Maybe the leaking ceiling? No, I'll get to that later. I'll start with wondering where several million in renovations went. What was the value claimed in the guide book in our room? $3.5 million? Really? Apparently it all went into the lobby (which really isn't anything more than a nice Ikea display), and by some accounts the penthouse. Not seeing the penthouse I can't verify that. But for sure none of it went into the regular rooms which are about on par with your stereotypical nasty motel along a desert highway that you'd see in a movie.

The minute you leave the lobby and step into the elevator you aware you are in a very old building. But don't fear, the trusty elevator will get you to your floor, where once the elevator doors open you might be greeted by an aroma that seems to be a cross between mold and a cat's sandbox in desperate need of changing.

Opening the door to your room will take you on a magical journey to the days of old! I'd say around 1985 based on the clunky old CRT television in the room. Another reviewer commented they thought the televisions were found on a curb. I'll second that! A rats nest of cables add to the high tech feel. The power cord for the television required a little jiggling to get it to come on. The outlets were loose, and we had a couple outlets that did not work at all. I nearly pulled one outlet out of the wall when unplugging my phone charger.

All of the furniture looks old and well worn. My guess is it was donated when a college dorm did their multi-million dollar renovation. Worn out, taped up curtains provide a cozy, rustic feel. I was never sure the windows were opened or closed, as the noise levels from the streets below were about the same either way, and we were up on the 14th floor.

The beds? Well I guess this is as close to sleeping on bags of potatoes or golf balls as you can get. Scratchy blankets are provided for extra comfort. My wife and I were afraid to even look the “mattresses”.

Cooling? You bet! Room cooling is provided by a state of the art swamp cooling unit that was so rusty it looked as if it was pulled from a landfill, or maybe the Titanic debris field. This could be excused if the unit actually did any good in cooling the room. The added touch of class was the planter tray stuck under the cooler to catch condensation. Of course you eventually fill the tray and water begins spilling over onto your patio and eventually pouring onto the patio of the poor souls below.

Moving on to the bathroom you'll find nice touches such as a rusty bath tub which had a nearly plugged drain and had us standing in water every time we showered. To keep it tropical, no fans are in the bathrooms. Nice.

Back to that ceiling leak! Our room had attractive cracked and buckled plaster near on the ceiling near the patio doors. Of course that's a result of the leaks from the patio above whenever it rains. Waikiki Gateway does not tell you this, but you get beautiful waterfalls from on your patio from the patios above you! But even more exciting are the leaks that eventually start coming into the room from the ceiling. If the water spots on the carpet bother you, don't worry just grab the supplied waste baskets in the room to catch the water. It's good to be green after all.

I guess my point in writing all this is to get out a warning to anyone planning on staying here. Reality, and what you see on the hotel's website are two totally different things. I know you could spend far more on a hotel in Waikiki, but Waikiki Gateway suffers from serious quality control issues and in many areas is in a state of serious disrepair. I'm sure many unsuspecting travelers get suckered into this place, but for the life of me can't understand why anyone would ever stay there more than once.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uhanekai A, Account Manager at Waikiki Gateway Hotel, responded to this review, February 13, 2013
Thank you for taking the time to outline your entire experience during your recent visit to the Waikiki Gateway Hotel. I am sorry and ashamed that for our inability to provide acceptable accommodations during your stay. We know our positive Hawaiian experience our staff provides excels the competition.

" All of the furniture looks old and well worn" - As we look towards future improvements the hotel is going thru a complete transition in hotel room funutre including new plush bedding.

Once again we are truly sorry you experienced these challenges while with us. Our front office staff is always ready to accommodate if your accommodations are never up to par, we are sadden this was not brought to our attention during your stay so we could me it right for you.
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Seoul, South Korea
1 review
5 of 5 stars Reviewed February 4, 2013

I stayed in the hotel for 2 nights with my wife expecting. First of all, all of staffs in the hotel are pretty kind and well-trained for warm hospitality. Also distance to the beach is not far as I wondered. It takes only 5~7 minutes on foot. And location of the hotel is good accessable for waikiki main street. I and my wife are satisfied and recommend you to stay in the hotel in the case you are looking for a hotel with reliability of service and good facilities for reasonable price.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uhanekai A, Account Manager at Waikiki Gateway Hotel, responded to this review, February 6, 2013
Aloha,

We are so delighted you enjoyed all that the Waikiki Gateway has to offer, we are truly happy to know we have met your expectations.

Hope to welcome you back real soon! have a wonderful new years.
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Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 1, 2013

We stayed at this hotel for 9 nights and found it to be quite nice. We were on the 16th floor and had a nice view of Waikiki and across the park to the ocean. The staff were extremely helpful and friendly, always greeting you with an "Aloha" or "Welcome Back" whenever we returned to the hotel after a day out, and always happy to book us a taxi when we needed one. The security guard was very nice and had some great tips on where to eat and what bars were good. Housekeeping did a wonderful job each time our room was serviced, and were always friendly when we spoke to them. Our room was spacious and the beds were super comfy !! The only complaint about the room would be the shower head, as it was old and didnt give a strong stream of water, but it wasnt really a big deal. The hotel itself was very nice and in a great position, only a short walk to all the shops, bars and restaurants of Waikiki and only a short stroll across the park to the beach. There is also an ABC convinience store outside the foyer which is extremely handy !! We only had a few gripes about this hotel - When we looked up the hotel it said there was a fitness centre, yet this was not true, we looked everywhere and couldnt find one !! Also, the "continental breakfast" only consisted of Eggs, Potatoes, rice, bacon (which was burned to a crisp) and toast. There was no cereal or fruit. This didnt really matter though as most mornings we either went to a cafe for breakfast anyway, or slept in and skipped it altogether !! All up I was quite satisfied with The Gateway and would be very happy to stay here again :)

Room Tip: The higher the floor the better your view will be (obviously) and the rooms on the 16th floor have t...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uhanekai A, Account Manager at Waikiki Gateway Hotel, responded to this review, February 4, 2013
Aloha Ka kou!

On behalf of the staff and management at the Waikiki Gateway Hotel, thank you for your patronage and for the time spent sharing your thoughts on TripAdvisor. We are pleased that you were able to enjoy your visit to Waikiki.
Im so sorry that you were not 100 % happy with our varity of our Breakfast, Currently we offer fresh local fruits, an assortment of fresh breads, spreads and jellies, a variety of cereals, fresh brewed coffee, local juices, milk is a few of the available options for our guest enjoyment. We pride out selves as one of the only Hotels in Waikiki with a Hote Breakfast.
We look forward to welcoming you to our shores once again!
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Calgary, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 29, 2013

Regular Oahu visitor
This hotel was clean and decently priced thru Groupon
Nice views from Deluxe category of rooms.
Although I did read negative comments on the breakfast which was included in my stay
It was perfectly fine. Who can complain having eggs and fresh pineapple everyday?
However, lobby furniture definitely needs to be upgraded. Looked like cheap Ikea furniture!
Also shower heads need to be upgraded.
My overall experience was pleasurable!
and i would return granted the "price was right"

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uhanekai A, Account Manager at Waikiki Gateway Hotel, responded to this review, January 30, 2013
Aloha Ka kou,

Mahalo for taking advantage of the amazing deal The Waikiki Gateway Hotel offered with the assistants of groupon.com .

We have been getting amazing reviews of our HOT all American Breakfast every day, and our guest as well as the general public cant stop “Raving” about it. We hope when your plans call for travel in the future, you will allow the Waikiki Gateway Hotel to be your home away from home.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 23, 2013 via mobile

Most of the reviews are correct in their descriptions: the hotel is very old and the rooms show it. We were in a 15th-floor room, which had the new blue bed linens vs. the old orange ones. Two double beds. I don't know if the room itself had been upgraded. The bathroom definitely hadn't been. It's still from the '70s. The mirror had peeled on the edges and there was rust in the tub. However, the room was clean. No bugs like other people said they had. Also, our beds were very comfortable. Yes, the air conditioner is old, but our very nice condo in Maui was the same.

Is there a lot of street noise? Of course. You're in the heart of Waikiki on a main street - no place will be quiet around here. If you're a light sleeper, bring ear plugs. The lanai (patio) is concrete and nothing special. Do not pick this hotel if you like to just sit on your lanai in the sun. Go to Maui for that.

The breakfast is simple: scrambled eggs (over cooked), bacon (very tasty), pineapple (fresh), pancakes (rubbery), toast, milk, juice, three cereals, potatoes, rice, and miso soup.

We used a Groupon, which gave us a substantial room discount (about $130/night instead of $200+) and included free wi-fi (normally there's a fee) and free breakfast (normally $10). As we just needed a clean and comfortable place to stay within walking distance of the shops and Waikiki Beach, this place did the trick. We weren't willing to pay $200+/night for other places.

If you need a modern-looking room, don't stay here. If you need a quiet room, don't stay in this area. If you can get a deal and just need a comfortable place to sleep in the heart of it all, this place will do.

Stayed January 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uhanekai A, Sales Account Manager at Waikiki Gateway Hotel, responded to this review, January 24, 2013
Aloha ka Kou!

Mahalo for selecting to stay with us, and for taking advantage of the amazing deal groupon offered here at the Waikiki Gateway Hotel, we truly appreciate your feedback. Please know Waikiki Gateway Hotel is committed to assuring the best accommodation possible and value in all our accommodation from our standard units to are some of the most spacious Penthouse and a valued price in Waikiki.

Our breakfast is set up with a variety of choices including, Freshly grilled French toast, scrambled eggs, bacon, fried rice, and an assortment of cereals & breads, we are pleased to be one of the few Waikiki Hotels offering this bountiful spread as a package full of value (fee) to valued our guest..
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Brooklyn, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 21, 2013

Book the deluxe rooms!! They are worth it. I don't think that you can get such a stunning view for a reasonable price anywhere in Hawaii! Location is great for shopping and night life. The staff are very accommodation and friendly! A special thanks to the front desk staff and to the Uhanekai at reservations for being able to accommodate such a short notice reservation, and for being so helpful and friendly during my stay!
Mahalo!

Room Tip: Deluxe room- see if the one with the wrap around terrace is open.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uhanekai A, Sales Account Manager at Waikiki Gateway Hotel, responded to this review, January 24, 2013
Aloha ka kou!

First of all Ho'omaika'i (Congratulations) on your very special day! We are so delighted we could share a part of your day with you.

Mahalo for your kind words, our staff truly works hard at what we do, and the true Aloha Spirit shines bight in all our staff. Please come back and see us soon, and again Congratulations on your special day!
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Additional Information about Waikiki Gateway Hotel

Address: 2070 Kalakaua Ave, Honolulu, Oahu, HI 96815
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Waikiki Gateway Hotel 3*
Number of rooms: 180
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Also Known As:
Waikiki Gateway Honolulu
Hotel Waikiki Gateway
Waikiki Gateway Hotel Hawaii/Honolulu

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