Ah the Waikiki Gateway...where do I begin with this hotel? Maybe the leaking ceiling? No, I'll get to that later. I'll start with wondering where several million in renovations went. What was the value claimed in the guide book in our room? $3.5 million? Really? Apparently it all went into the lobby (which really isn't anything more than a nice Ikea display), and by some accounts the penthouse. Not seeing the penthouse I can't verify that. But for sure none of it went into the regular rooms which are about on par with your stereotypical nasty motel along a desert highway that you'd see in a movie.
The minute you leave the lobby and step into the elevator you aware you are in a very old building. But don't fear, the trusty elevator will get you to your floor, where once the elevator doors open you might be greeted by an aroma that seems to be a cross between mold and a cat's sandbox in desperate need of changing.
Opening the door to your room will take you on a magical journey to the days of old! I'd say around 1985 based on the clunky old CRT television in the room. Another reviewer commented they thought the televisions were found on a curb. I'll second that! A rats nest of cables add to the high tech feel. The power cord for the television required a little jiggling to get it to come on. The outlets were loose, and we had a couple outlets that did not work at all. I nearly pulled one outlet out of the wall when unplugging my phone charger.
All of the furniture looks old and well worn. My guess is it was donated when a college dorm did their multi-million dollar renovation. Worn out, taped up curtains provide a cozy, rustic feel. I was never sure the windows were opened or closed, as the noise levels from the streets below were about the same either way, and we were up on the 14th floor.
The beds? Well I guess this is as close to sleeping on bags of potatoes or golf balls as you can get. Scratchy blankets are provided for extra comfort. My wife and I were afraid to even look the “mattresses”.
Cooling? You bet! Room cooling is provided by a state of the art swamp cooling unit that was so rusty it looked as if it was pulled from a landfill, or maybe the Titanic debris field. This could be excused if the unit actually did any good in cooling the room. The added touch of class was the planter tray stuck under the cooler to catch condensation. Of course you eventually fill the tray and water begins spilling over onto your patio and eventually pouring onto the patio of the poor souls below.
Moving on to the bathroom you'll find nice touches such as a rusty bath tub which had a nearly plugged drain and had us standing in water every time we showered. To keep it tropical, no fans are in the bathrooms. Nice.
Back to that ceiling leak! Our room had attractive cracked and buckled plaster near on the ceiling near the patio doors. Of course that's a result of the leaks from the patio above whenever it rains. Waikiki Gateway does not tell you this, but you get beautiful waterfalls from on your patio from the patios above you! But even more exciting are the leaks that eventually start coming into the room from the ceiling. If the water spots on the carpet bother you, don't worry just grab the supplied waste baskets in the room to catch the water. It's good to be green after all.
I guess my point in writing all this is to get out a warning to anyone planning on staying here. Reality, and what you see on the hotel's website are two totally different things. I know you could spend far more on a hotel in Waikiki, but Waikiki Gateway suffers from serious quality control issues and in many areas is in a state of serious disrepair. I'm sure many unsuspecting travelers get suckered into this place, but for the life of me can't understand why anyone would ever stay there more than once.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to outline your entire experience during your recent visit to the Waikiki Gateway Hotel. I am sorry and ashamed that for our inability to provide acceptable accommodations during your stay. We know our positive Hawaiian experience our staff provides excels the competition.
Report response as inappropriate
" All of the furniture looks old and well worn" - As we look towards future improvements the hotel is going thru a complete transition in hotel room funutre including new plush bedding.
Once again we are truly sorry you experienced these challenges while with us. Our front office staff is always ready to accommodate if your accommodations are never up to par, we are sadden this was not brought to our attention during your stay so we could me it right for you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.