Overall we enjoyed our penthouse room.
The view is AMAZING- check out the attached video clip. The windows are floor to ceiling. I have travelled to Hawai'i about twenty times in the past twenty year and believe me-- the penthouse rooms are an absolute bargain!
The bed are so, so soft and comfy and fitted with soft white sheets. The bathroom was completely remodeled with high-end materials-- travertene floors, glass tiles, raised sink.
The lobby has also been recently updates and is as modern as the penthouse. I don't think you can say the same for the floors in between. I wouldn't even consider staying in any of their other rooms. It looks way too dated for my taste. But again, the penthouse floor is amazingly modern, clean, and comfortable.
The staff is full of aloha-- something that seems harder to find these days in Waikiki. Dennis, the general manager, is to be commended. We had a difficult situation arise with another guest of the hotel and Dennis resolved the problem decisvely. I was very impressed with the front desk staff as well as the breakfast hostess.
A few negatives.
There seem to be a problem with the maid service. There was a day or two that we had to call the front desk to get the room cleaned. And on other days they didn't get to our room until well past 3:00. Once they didn't restock the bathroom with towels and such.
Also, we could hear our neighbors more than we wanted, esp. through the optional ajoining door.
Finally, some of the penthouse suites do not have lanais and the ones that do, the lanai can hardly accomodate two people sitting upright in a chair.
Would I stay there again? Yes, but only in the penthouses.
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- Also Known As:
- Waikiki Gateway Honolulu
- Hotel Waikiki Gateway
- Waikiki Gateway Hotel Hawaii/Honolulu