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“great choice” 4 of 5 stars
Review of Pacific Beach Hotel

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Pacific Beach Hotel
3.5 of 5 Hotel   |   2490 Kalakakua Avenue, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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Ranked #39 of 83 Hotels in Honolulu
Makawao, Hawaii
1 review
2 helpful votes 2 helpful votes
“great choice”
4 of 5 stars Reviewed July 24, 2014

If you're looking for a good price and not too expensive pacific beach hotel is the hotel you want! Very clean rooms and bathrooms. Awesome customer service, very helpful. And beautiful view on the ocean side. No matter what side though, you're in paradise right? :) Also leave a tip for the house keepers, they're hard workers! :)

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PacBeach H, Guest Experience Manager at Pacific Beach Hotel, responded to this review, July 31, 2014
Aloha Chenoa G,

How nice! Thank you for your kind words and for recommending our hotel to other travelers. Our housekeeping team always works so hard and it means a lot to them to be recognized. Your praises regarding cleanliness, customer service, and our beautiful views are much appreciated. Come back again and see you soon!

Mahalo!
Asari Ji
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,828 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (407)
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English first
San Francisco, California
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 24, 2014

We opted to stay in the Ko Olina area in the past since the kids were young and the lagoons are perfect for young children.

This time, we decided to stay in Waikiki and we are so glad we did. The location of Pacific Beach is prime. After a full day of activities - beach, hiking, paddleboarding, we were able to enjoy walking around and even "evening shopping". We also happened to be there to see the King Kamehameha Parade and the Pan - Pacific festival parade so that was a plus.

The staff at the hotel were so helpful. Bernadette at the Front Desk was extremely accomodating in trying to help me find a place to eat past midnight since we arrived very late. The food at the restaurant was ono. The Father's Day buffet had a great selection and the seafood was very fresh. The kids really enjoyed watching the feeding and mermaid in the oceanarium.

The views from the rooms were spectacular - it was so nice to wake up to the view of Diamond Head and waikiki beach everyday.

We also attended the Te Moana Nui Luau and were very impressed with the performance. We enjoyed the storyline and history combined with the performance and from different angles of the room.

All in all, it was a great and memorable vacation... Thank you!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PacBeach H, Guest Experience Manager at Pacific Beach Hotel, responded to this review, August 2, 2014
Aloha l0vest0travel1020,

How wonderful! Thank you for sharing your recent stay with us and leaving us a 5-star review. Our team is so happy to hear your comments especially Bernadette at the Front desk. I am so delighted to hear that you enjoyed the Father's Day buffet at our award-winning Oceanarium Restaurant and our newest Polynesian show, Te Moana Nui – Tales of the Pacific. The fire dance is amazing and it is so fun to watch. Your compliments about our prime location, our staff, and our spectacular views are much appreciated. Your review is so helpful to other travelers and I am so happy that we were able to help create wonderful memories for you. Again, thank you for staying with us and we can’t wait to welcome you back again in the near future!

Mahalo!
Asari Ji
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makawao, Hawaii
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 23, 2014

I have always liked to go to the Pacific Beach Hotel for their restaurants but recently I stayed for a business trip. At the front desk, Meludy was sweet, genuine and welcoming. My room had an ocean view, hands down the best hotel view I've ever had in Hawaii. My luggage had been lost during the vacation I just returned from. On my second night, I returned to my room and received a call that my luggage had arrived and they would deliver it to me right away- within a couple of minutes it was delivered. This was a business trip so I wish I could have spent more time in my room.

Room Tip: The ocean view rooms are incredible
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PacBeach H, Guest Experience Manager at Pacific Beach Hotel, responded to this review, July 31, 2014
Aloha M K,

Thank you so much for rating us 5-stars and for the shout out! Meludy at the Front Desk was so happy that she got recognized. We truly appreciate the compliment about our amazing view and I am so thrilled to hear that the Ocean view you had was the best hotel view you have ever had in Hawaii. I am so sorry to hear that your luggage was lost on the way but I am glad that it was found and delivered to your room. Again, thank you for your continued support and loyalty. Visit us again soon from Maui and enjoy our seafood buffet at the Oceanarium Restaurant!

Mahalo!
Asari Ji
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockbridge, Georgia
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 23, 2014

This is the first time I have stay at Pacific Beach hotel but it will not be the last. The staff gave me and my friends the perfect Hawaiian experience, from the bellman and check in staff to the cleaning staff.The rooms were clean, the view was magnificent. and the dinning at the aqarium was delish. So thank you for a wonderfull experience.

Room Tip: I had two rooms so i tiped about 10 dollars a day.
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PacBeach H, Guest Experience Manager at Pacific Beach Hotel, responded to this review, July 30, 2014
Aloha Timothy W,

Wow! What a magnificent 5-star review! I am beyond thrilled to hear that our bellman, Front Desk staff, and Housekeeping staff were able to help create wonderful experience during your stay. Your praises regarding our team, rooms, amazing view, and seafood buffet at the Oceanarium Restaurant are very much appreciated. Thank you so much for sharing your recent stay with us and we cannot wait to welcome you back again soon!

Mahalo!
Asari Ji
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 23, 2014

This is an old hotel but everything works.The location is fabulous ice is available on several floors .The pool area is a little disappointing and room sevice needs to be improved.their is very little variety and closes at 9.30p.m which isn,t good for people on business.I would not recommend the airport schuttle that the hotel books (Rabi)as they are not reliable the driver was rude and the bus was in a state of disrepair,also dirty.

Room Tip: the ocean wing seems to have been refurbished and the lift is much faster in this section
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PacBeach H, Guest Experience Manager at Pacific Beach Hotel, responded to this review, July 31, 2014
Aloha Betwalk,

Thank you for giving us a 4-star review. We are happy to hear that you had a pleasant stay with us and recognized our location to be fabulous. I am excited to inform you that we are in the process of finalizing our renovation plans which will transform the entire hotel including our pool area. In the meantime, we are always taking our guests' feedback seriously and looking for ways to improve our service. I already shared your comments with our Food & Beverage team regarding room service and we are always making necessary changes. Thank you for staying with us all the way from Sydney, Australia and we look forward to your next visit soon!

Mahalo!
Asari Ji
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 21, 2014

Very nice accommodations, location, and service. It's an easy stroll across Kalakaua Ave. to Waikiki Beach. It's easy to get to and from the hotel down Kalakaua Ave. to the hotel and up the Alawai Canal St. back to the freeway or into Honolulu.



Room Tip: Hotel parking is easy to use. Park on the third level if you are on the Diamond Head side of the ho...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PacBeach H, Guest Experience Manager at Pacific Beach Hotel, responded to this review, July 25, 2014
Aloha bcogginsjr,

Wow! Other travelers will find your review so helpful! Our hotel is located in the heart of Waikiki and very convenient to many shops and restaurants in walking distance. We truly appreciate the compliments about our hotel and our service. Come back again soon! Take care!

Mahalo!
Asari Ji
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maui
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 19, 2014

Perfect wasnt over priced, staff was great Front Desk and Housekeeping. Great Buffett. Free water and location location is everything. Parking was great, Valet if you want but check in first and then valet or self park decide after you check in.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PacBeach H, Guest Experience Manager at Pacific Beach Hotel, responded to this review, July 25, 2014
Aloha Jon B,

Thank you so much for sharing your recent stay with us on TripAdvisor! We are so elated to hear that your Pacific Beach experience was perfect. Our Front Desk and Housekeeping team are so happy that they got recognized. We look forward to your next visit with us soon!

Mahalo!
Asari Ji
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pacific Beach Hotel

Address: 2490 Kalakakua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Honolulu
#21 Business Hotel in Honolulu
#22 On the Beach Hotel in Honolulu
#27 Family Hotel in Honolulu
#35 Romantic Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pacific Beach Hotel 3.5*
Number of rooms: 839
Official Description (provided by the hotel):
Located across Waikiki Beach with views of the Pacific Ocean, Waikiki City Lights, and Diamond Head landmark. The hotel's centerpiece is the 3-story indoor Oceanarium attraction with over 70 different species of Pacific marine life. Full service hotel with 839 guestrooms, island-style family dining, flexible meeting space, 24-hour fitness center, spa, self or valet parking, business center and gift shops. ... more   less 
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Also Known As:
Pacific Beach Honolulu
Hotel Pacific Beach
Pacific Beach Hotel At Waikiki
Pacific Beach Hotel Hawaii/Honolulu

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