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Pacific Beach Hotel: Traveler Reviews

3.5 of 5
2490 Kalakakua Avenue, Honolulu, Oahu, HI 96815 (Waikiki)
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Pacific Beach Hotel
Ranked #59 of 82 hotels in Honolulu
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946 reviews from our community

Traveler rating
    180
    444
    178
    82
    61
See reviews for
Families
243
 
Couples
277
 
Solo
31
 
Business
36
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
saskatoon
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 6 cities Reviews in 6 cities
35 helpful votes 35 helpful votes
“Great Holiday in Honolulu”
4 of 5 stars Reviewed February 20, 2012

As usual we had great service from the staff, and personnell.
The workers were like Canada from the Phillipines and are to be commended on their pleasant and accomodating attitudes.
WE have great memories of the stay and were right on the Beach.

Room Tip: These people loking after guests were great and arranged trips and planned visits to shows. Great l...
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 5 more reviews by normanwallace for Honolulu
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelbygrayce, Public Relations Manager at Pacific Beach Hotel, responded to this review
March 1, 2012
Aloha Canada, Mahalo for your comments. We do pride ourselves on our beachfront location - and appreciate your kind comments on our excellent staff. They truly try to do everything possible to make our guests stay enjoyable. Our guests from Canada are some of the best and we will look forward to your return next year. Again, we appreciate your taking the time to give us feed-back and I will pass the comments on to our operations team.
If I can do anything for you please let me know.
A Hui Hou,
Grayce McCullough
Corporate Director of Public Relations and Marketing
graycem@hthcorp.com
808-441-4857
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
“Euwww bed bugs!!”
1 of 5 stars Reviewed February 20, 2012 via mobile

I don't know why on earth this place is still in business they should be put down or at least buy new beds with all that $$ the rip off people. Was here for 9 days & had bites on my body than my son & husband. It's amazing how many people have complained of the same problem but still continue. Will never again stay here. Big No No!

  • Stayed February 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
Ask D1024 about Pacific Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelbygrayce, Public Relations Manager at Pacific Beach Hotel, responded to this review
March 1, 2012
Aloha - Mahalo, for taking the time to give us feed-back on your recent stay and we humbly apologize for not meeting your expectations. We have sent you a message through TripAdvisor for additional details and we are looking forward to your reply. Again, we do apologize and wish we had been notified of the problems mentioned during your stay with us. We pride ourselves on doing whatever it takes to meet our guests needs and expections. Again, please contact me to discuss the details.
A Hui Hou,
Grayce McCullough Corporate Director Public Relations and Marketing
graycem@hthcorp.com
808-441-4857
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Detroit
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“Great Experience”
4 of 5 stars Reviewed February 13, 2012

I don't know where all the negative reviews are coming from. I didn't know what to expect after reading the reviews. I was even tempted to change hotels, but decided to take a chance and I'm glad I did. Me and my girlfriend ended up staying in the Oceanarium Tower which seemed to be the bad part from the reviews, but everything was great for our trip. We were checked in swiftly and the "seafood smell" that everybody talked about here wasn't even that bad. Give me a break.

Yes the furniture was a bit dated, but seriously who cares? The tv was new, the bed was more than comfortable, and the room was cleaned unless we had the do not disturb on the door. Our room was also very big although the bathroom was a bit small. Our view was of the city on the 7th floor facing Diamond Head and although not the greatest view, again who cares? We spent most of the day out of the hotel room and even at night, the view was more than enough. I also think this is the quiet side of the hotel so if possible ask for a room facing Diamond Head.

Everything was in walking distance but we also rented a car to see other parts of the island. Parking is 20 dollars a day and the garage is attached to the hotel so not a far walk. The hotel also offers free beach towels at the front desk if you ask. Unfortunately I only found out about it the day we left!

Again the beach is just a short walk across the street which is convenient. All in all it was a great experience and I would stay here again. My only real complaint would be about the elevators. The Ocenarium Tower has like 37 floors so you could be waiting for awhile at times if you stay in that tower.

Room Tip: Get a room facing Diamond Head for a quieter experience unless you must absolutely have a beachfront...
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
Ask detmi7mile about Pacific Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelbygrayce, Public Relations Manager at Pacific Beach Hotel, responded to this review
February 13, 2012
Aloha, We are delighted that you gave us a chance to show you just what we can do to make our guests happy and content . The entire team here at the Pacific Beach Hotel does everything in their power to make sure your time with us memorable - we truly want your vacation to be the best. We appreciate the information about the beach towels and I will pass it on to the Executive Housekeeper (we should have tent cards in the room - so that you know where to get a beach towel) great suggestion and we will look into making it happen. Your right the location is the best - just a few short steps to the beach!! We appreciate your taking the time to give us your feed-back - it only helps us get better. We do hope that you will return soon and if there is anything I can do for you please let me know.
A Hui Hou......
Grayce McCullough - Corporate Director Public Relations and Marketing
graycem@hthcorp.com or 808-441-4857
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow Scotland
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
86 helpful votes 86 helpful votes
“Central Hotel”
5 of 5 stars Reviewed February 7, 2012

This was my first time in Oahu so i didnt now what to expect. I was dropped off outside the hotel and i thought that it didnt look much. Once inside it was a different story. The first thing you notice is the large Aquarium in the restaurant. Check in was swift and the girl who checked us in was very pleasant and helpful. My room was near the top of the hotel and my balcony looked out across the beach and i could see Diamond Head infront of me. The view was lovely. Breakfast was included with my trip so i went to the restaurant not knowing what i would get. I was pleasantly surprised by the variety on offer. This was the best selection of breakfast i have seen. Every morning you could have something different. The staff in the restaurant were so happy and pleasant that it made it a joy to eat there. I found the hotel to be withing walking distance of most of the shops. Yes when i was there it was busy but then again it is a city so i expected this. I found the hotel to be comfortable and most of all the staff were all really nice and pleasant. If i am ever lucky enough to visit again then i would chose the hotel again.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelbygrayce, Public Relations Manager at Pacific Beach Hotel, responded to this review
February 10, 2012
Aloha,
Thank you so much for all your comments and we are so happy that you enjoyed your stay with us. I will pass all of the "ggod news" on in our staff meeting next week and I am sure that the department managers will be delighted to hear - about the front desk and the restaurant - you are so right the team in the Oceanarium Resturant is the best and they truly look after each guest as if they were family. I do hope that you were able to see our very own "Mermaid". I know that Scotland is far away (one of my favorite places) however, do come back and visit us soon. Please let me know if I can do anything for you. A Hui Hou (until we meet again).
Grayce McCullough Corporate Director Public Relations and Marketing - graycem@hthcorp.com
808-441-4857
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coon Rapids, Minnesota
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
“PICTURE IS DECEIVING”
4 of 5 stars Reviewed February 3, 2012

Although this hotel in "on" Waikiki Beach, the pictures DO NOT show that there is avery busy street between the hotel and the beach. Camera angle is everything! Our room was Ocean View right in the front over looking the beach. However it also overlooked the street and the traffic. They have changed the area, adding a very large sidewalk with palm trees. The new shops also line the street, inviting many more people than normal. We listened to a guy with a bongo drum and one with a flute most of the evening as the played just outside of the hotel, making for our romance get away, not so romantic. We finally had to call security to have them move away from the area. At 11:00 at night, we had just about enough of the "music". Hopefully things will change in the future. Don't waste your money on an Ocean View when the partical-ocean view would work just fine without the noise from the street. The hotel itself was beautiful with wonderful staff persons. The Oceanarium restaurant was a bit pricey for the food but well worth viewing the fish, which the tank is three floors high!! Beds are comfortable and beach towels are available at the front desk. Parking in ramp at $20.00 per night.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Additional Information about Pacific Beach Hotel

Also Known As:
Pacific Beach Honolulu
Hotel Pacific Beach
Pacific Beach Hotel At Waikiki
Pacific Beach Hotel Hawaii/Honolulu
Address: 2490 Kalakakua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar/Lounge Beach Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 On the Beach Hotels in Honolulu
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Located across Waikiki Beach with views of the Pacific Ocean, Waikiki City Lights, and Diamond Head landmark. The hotel’s centerpiece is the 3-story indoor Oceanarium attraction with over 70 different species of Pacific marine life. Full service hotel with 837 guestrooms, island-style family dining, flexible meeting space, 24-hour fitness center, spa, self or valet parking, business center and gift shops. ... more   less 
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