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“My second home! Love it!” 4 of 5 stars
Review of Sheraton Waikiki

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Sheraton Waikiki
4.0 of 5 Resort   |   2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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4th Night Free/Breakfast
Ranked #41 of 82 Hotels in Honolulu
1 review
“My second home! Love it!”
4 of 5 stars Reviewed July 18, 2014 via mobile

We visit Hawaii every 6months and stay at the Sheraton. Wouldn't stay anywhere else, awesome location, best pool in Hawaii and great staff especially around the pool with our favourite Mr Fillipo.
Best beachside bar in Hawaii, really enjoyed the World Cup this month with Cliff and the boys

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, August 5, 2014
Aloha and mahalo for your wonderful review o four resort. We are delighted to welcome back our returning guests and value your great feedback. We look forward to welcoming you back soon. A hui hou.
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3,740 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (734)
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English first
New York City, New York
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 18, 2014

Had the most fantastic vacation while staying for my brother-in-laws wedding. The Sheraton hotel is a beautiful property boasting amazing balcony views and an infinity pool that you can sink away in all day. After we left, my husband actually said, "If I could live at the Sheraton I would". Some of the best reasons for our trip overall was thanks to advice from Mike at the pool who gave us great tips on where to eat and beach locally. Big thanks to the Sheraton crew, Mike, Larry, and Logan at the pool. Also I must commend Lester at the front desk for being such a sweetheart and getting me whatever I needed. The rooms were clean and the on location restaurants made for great evening life also!

Room Tip: Stayed on the 16th floor, it had a great view- balcony rooms are a must
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, August 5, 2014
Aloha and mahalo for sharing your amazing experience with us. We are thrilled you enjoyed your stay and truly appreciate your wonderful feedback. We look forward to welcoming you back on your next visit to Hawaii. A hui hou.
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1 review
5 of 5 stars Reviewed July 18, 2014

This hotel is amazing! The views are gorgeous and the hotel itself is so in such a wonderful location. Absolutely loved the infinity pool and the staff were so helpful, particularly Brett and Logan. Thanks to the Sheraton for a wonderful holiday :)

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, August 5, 2014
Aloha and mahalo for your wonderful feedback. We are thrilled you enjoyed your holiday and look forward to welcoming you back in the future. A hui hou.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 18, 2014

If your into the hustle and bustle of Waikiki then you will feel right at home in the Sheraton. It is chaos in the foyer were you have people rushing around to get to the beach, check in or even the free hula lessons which my 4 young daughters and wife did. The rooms were good and the hotel is well located. The pool was great and the kids pool area was fantastic. Worth going over to the Halekulani for a burger on sunset with a cocktail at the house without a key restaurant. I even managed to get surf right out the front of the hotel and didn't even get a side ways glance walking through the foyer and lifts with my board.

Room Tip: We had a room on the side so the view wasn't that great so a room in the middle would be pretty...
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, August 5, 2014
Aloha and thank you for sharing your experience with us. We are very happy you and your family enjoyed your stay with us and we look forward to welcoming you back on your next family holiday. A hui hou.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 18, 2014

I feel that this Sheraton property is good for families and too big to offer reasonable service levels especially at the bars and restaurants...too many people not enough staff and over priced for the service levels after 5 nights here I went to St Regis in Kauai and then back to the Royal Hawaiian which was much more suited to our needs

Room Tip: Higher the better with partial ocean view good enough
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, August 5, 2014
Aloha and mahalo for your review of our resort. We are very sorry our services did not meet your expectations and have shared your comments with our management team. We always strive to offer the best guest service and experience and valuable feedback like your helps us focus on areas which need more attention. Mahalo and a hui hou.
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2 reviews
5 of 5 stars Reviewed July 18, 2014

Let me start by saying what a marvelous staff! The hotel was great and since the infinity pool is my wife's favorite spot we had to hang out there!! If you go look for Filippo Viola at the Maui Jim sunglass booth he's a fountain of information aloha

Stayed February 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, August 5, 2014
Aloha and mahalo for your wonderful review of our resort. We truly appreciate your fantastic comments about our staff, especially Filippo. We look forward to welcoming you and your wife back on your next celebration. A hui hou.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 17, 2014

The infinity pool overlooking the ocean is the highlight.
The rooms are pretty average, nothing special they can do with an upgrade.

The lobby is beautiful and can be mistaken for a 5 star resort.

The location is perfect, the hotel backs onto waikiki beach and the front is on the main strip so close to all the restaurants and shops.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, August 5, 2014
Aloha and mahalo for your great review of our resort and for sharing your fantastic pictures. We are delighted you enjoyed your stay and are excited to let you know we are working on a guest room enhancement project. We look forward to welcoming you back on your next visit. A hui hou.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Waikiki

Address: 2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Honolulu
#16 Luxury Hotel in Honolulu
#24 On the Beach Hotel in Honolulu
#28 Business Hotel in Honolulu
#31 Romantic Hotel in Honolulu
#34 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Waikiki 4*
Number of rooms: 1695
Official Description (provided by the hotel):
Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more   less 
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Also Known As:
Sheraton Waikiki Hotel Honolulu
Sheraton Hotel Waikiki
Sheraton Hotel Honolulu
Sheraton Honolulu
Honolulu Sheraton
Sheraton Waikiki Honolulu
Sheraton Waikiki Hawaii/Honolulu

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