We have been staying at the Sheraton Waikiki for many years, mainly because of 2 factors: (1) the view of Waikiki and Diamond Head is unparalleled (you need to get a room facing in that direction), and (2), we are SPG Gold members, and this hotel has always been very generous with upgrades. Compared to other chains where we have gold status (Marriott in particular being unaccommodating on upgrades), Starwood has been great in this respect, and the Sheraton Waikiki in particular.
On this visit, because the hotel was booked heavily for the better rooms, we had some initial difficulty finding a room that met our needs. Seth, the Front Office Manager, went to extraordinary lengths to find us a solution that worked. We also had a minor issue with housekeeping, and the Housekeeping Manager demonstrated a similar "what can we do to make this right" attitude. We were very impressed with the customer service ethic at the hotel.
The hotel's location is excellent, and, as mentioned above, the view is unparalleled. The hotel has an excellent pool, and is also right on the beach if you prefer the ocean. We noticed that some beach erosion that we evident in our previous visit had been repaired; it's a very nice beach. There are lots of great restaurants in the hotel and nearby, as well as other things to do (this is one of the major reasons we come to Oahu (and specifically Honolulu) more often than to the other islands).
Some of the rooms are still a bit dated compared to newer properties, but are clean and well-maintained. You might consider the ocean view rooms to oceanfront, because not only are they less expensive, but many also have a better view of Waikiki and Diamond Head, and the rooms are slightly larger.
If you are a heavy internet user, the high-speed internet option may be worth the extra cost. I had numerous different apps open simultaneously, and the speed was quite good.
- Official Description (provided by the hotel):
- Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Starwood, BookIt.com, Priceline and Hotel.de so you can book your Sheraton Waikiki reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Waikiki Hotel Honolulu
- Sheraton Hotel Waikiki
- Sheraton Hotel Honolulu
- Sheraton Honolulu
- Honolulu Sheraton
- Sheraton Waikiki Honolulu
- Sheraton Waikiki Hawaii/Honolulu