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“Enjoy the classic view of Waikiki from The Sheraton” 4 of 5 stars
Review of Sheraton Waikiki

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Sheraton Waikiki
4.0 of 5 Resort   |   2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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4th Night Free/Breakfast
Ranked #41 of 82 Hotels in Honolulu
Bristol
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Enjoy the classic view of Waikiki from The Sheraton”
4 of 5 stars Reviewed January 8, 2014

This was our second visit to the Sheraton Waikiki, the first being some five years ago. It still manages to tick most of the boxes and as I said in the title if you choose the right side of this massive building it does offer the classic and IMO the best view of Waikiki beach(see photo).
Request a room with a high floor and the Diamond Head view and take my word for it every time you step out onto the balcony your spirits will soar. The hotel is perfectly placed for access to the main drag with all it's shops and restaurants. A choice of two swimming pool areas means that you should be able to obtain a sun bed at most times during the day. The infinity pool does get busy as the day progresses and the shadow cast by the hotel does shade the beds as time ticks by. The cabanas get the best view out to the ocean but at a price and they do tend to slightly spoil the view from the beds behind. Be sure to get down around this pool for sunset for some different photos. Top class eating options are limited but the large breakfast area works with a good buffet and Rum Fire a great place for a cocktail with a busy atmosphere especially at weekends.
There are classier hotels in Honolulu but the Sheraton does what is required of a good hotel in a great location. We hope to return in another five years and it will probably be back to the Sheraton.

Room Tip: Request a high floor with a view of Diamond Head for the classic outlook
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, January 9, 2014
Aloha and mahalo for your recent review. We are always thrilled to receive such fantastic feedback from our returning guests. Thank you again for sharing your experience and we look forward to welcoming you back on your next Hawaiian vacation. A hui hou.
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3,745 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (735)
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English first
Wellington, New Zealand
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2014

My Husband and I have just returned from Waikiki where we stayed for 7 nights at the Sheraton Waikiki. Check-in went very smoothly and as we arrived on a late flight we were the only people checking in at that time. We had booked a king ocean view club room and we were given a room on the 22nd floor with amazing views of Waikiki Beach and Diamond Head which were visible even from the shower! We also enjoyed sitting out on the balcony enjoying the sun and views.
The room itself was a bit dated but very adequate and very clean. Housekeeping did a great job every day. We ate breakfast each day in the club lounge which had a reasonable selection of breakfast food and beautiful views and we also had pre-dinner snacks there in the evening. If we had eaten a large lunch these snacks were all we needed for dinner. We didn't swim in the pools, preferring to swim in the ocean, but the pools looked lovely. We found the shops in the foyer area very useful for purchasing snacks etc and as we are SPG members we were given a bag on check-in that we could fill up with whatever we liked from the Sheraton giftshop.
We booked a few tours through the hotel tour desk and found the staff very helpful with arranging these. All in all we had a great stay at the Sheraton Waikiki.

Room Tip: Ocean view club room with a view of Diamond Head was great.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, January 9, 2014
Aloha and mahalo for your recent review of our resort. We are delighted you enjoyed your stay with us and truly appreciate you sharing your great pictures. We look forward to welcoming you back on your next Hawaiian holiday. A hui hou.
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Vancouver, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 6, 2014

We just came back from 2 weeks at sheraton waikiki, it was fantastic. This is our 5 th christmas at this hotel and we love the hotel. I have 2 kids ( 10 and 12 years ) and they love the pool and the fun team - Xack , jerome and Casey kept them busy having fun by the pool and candy Leia making. This has become a second home to us.The service from check in to checkout was fast and efficient- they have a dedicated express line for Platinum/ gold members.Walter , the bellmen also gave us some boogie boards for kids to use while visiting .
The infinity pool is great , warm and great views of turtles. We had stayed here for new years eve, and we enjoyed the beautiful fireworks from our room.
We had access to the lounge being a platinum member and it was lovely. The staff are warm and friendly and make a point of remembering you and serving you .You will always get a warm welcome from Candace, misato at the lounge.Stanley rabut who has been there many years made us feel welcome and remembered our family from previous times. We missed Mitchell rose the lounge manager who was very personable. The new manager did not come out of his way to greet or acknowledge us- odd. Most starwood properties the Managers usually come and say hello to SPG platinum guests and it generally makes you feel special and i feel that was perhaps missing this time.
We also had a small issue with noise as they were redoing a wing of floors on our side, however Brian chan front duty manager was able to help us out.
We love this hotel due to its location, walking distance to shopping and restaurants. It has incredible pools and views. I would recommend this hotel to couples or families

Room Tip: book ocean front,upgrade to club ($100- includes breakfast and evening appetizer)
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, January 7, 2014
Aloha and mahalo for your recent review of our resort. As a valued Platinum member we truly appreciate your wonderful feedback and loyalty through the years. We are delighted to be part of your family's Christmas celebration and look forward to welcoming you back next year. A hui hou.
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Boston, Massachusetts
Top Contributor
59 reviews 59 reviews
37 hotel reviews
Reviews in 25 cities Reviews in 25 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed January 6, 2014

Better take the ocean view room.
There are some free activities which are including resort fee.
Small room and old furnitures.
Exe lounge has also wonderful view but food n beverages are very poor.
Definitely need some improvement.

Stayed December 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, January 7, 2014
Aloha and mahalo for your recent review of our resort. We truly appreciate your feedback and have shared your concerns with our management team. We look forward to welcoming you back in the future. A hui hou.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
5 of 5 stars Reviewed January 6, 2014

This hotel is one of the best in Hawaii. It has the best service the friendliest staff and some of the best facilities. It has a great infinity you must check that out when you go there it is great. The rooms are standard but the views are amazing. I recommend this is the best hotel in Waikiki.

Room Tip: Get the room with the ocean view it is amazing.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, January 7, 2014
Aloha and thank you for your wonderful comments about your recent stay. We look forward to welcoming you back on your next Hawaiian holiday. A hui hou.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 5, 2014

The adult pool at the Sheraton Waikiki (The Edge) is the best... Filippo and the other pool attendants are the best. Need a chair, need a towel these guys are on it. Given the size of the hotel and amount of people there they do a great job or remembering you and what you want. Bravo to the crew at The Edge.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, January 7, 2014
Aloha and mahalo for your feedback about your recent stay with us. We are thrilled you enjoyed our infinity pool and our great staff. We look forward to welcoming you back soon. A hui hou.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middletown, Connecticut
Top Contributor
323 reviews 323 reviews
41 hotel reviews
Reviews in 109 cities Reviews in 109 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed January 3, 2014

We liked the hotel, but it feels like Vegas: lots of people, shops and restaurants! The room was nice, but a little on the small side. One frustration was with the elevators, they were always full so you had to wait for a few before you can catch an empty one. The other frustration was that the walls were really thin...you could hear all the rowdiness in the hallways, and anytime someone shut the door to their room, our bed would shake. The pool was nice with a great sunset view! The staff who helped with tours were great and very knowledgeable. It's a nice spot to stay in if you're in Waikiki.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, January 7, 2014
Aloha and mahalo for your recent review of our resort. We are very happy you enjoyed your stay with us and appreciate your valuable feedback. We look forward to welcoming you back on your next Hawaiian vacation. A hui hou.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Waikiki

Address: 2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Honolulu
#16 Luxury Hotel in Honolulu
#24 On the Beach Hotel in Honolulu
#28 Business Hotel in Honolulu
#30 Romantic Hotel in Honolulu
#34 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Waikiki 4*
Number of rooms: 1695
Official Description (provided by the hotel):
Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more   less 
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Also Known As:
Sheraton Waikiki Hotel Honolulu
Sheraton Hotel Waikiki
Sheraton Hotel Honolulu
Sheraton Honolulu
Honolulu Sheraton
Sheraton Waikiki Honolulu
Sheraton Waikiki Hawaii/Honolulu

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