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“Disappointed did not honor confirmed room request made 8 months in advance.” 2 of 5 stars
Review of Sheraton Waikiki

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Sheraton Waikiki
4.0 of 5 Resort   |   2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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4th Night Free/Breakfast
Ranked #40 of 82 Hotels in Honolulu
San Francisco, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Disappointed did not honor confirmed room request made 8 months in advance.”
2 of 5 stars Reviewed August 19, 2013 via mobile

I am a seasoned SPG traveler . I have been platinum status for many years just moved down to lifetime gold due to less business travel. I made reservations in January for a room with 2 beds because we were bringing our son with us. About a week before departure I called to make sure everything was ok (I had emergency foot surgery 2 weeks priot and it was imperative that i had my own bed. The agent said they had "upgraded" my room to a king? I informed them that a king bed would not work for two reasons outlined above. The agent called the hotel and was informed that they had a large tour in town that needed the beds and that was the reason for the sudden "upgrade" they told the agent that they would fix the reservation when we checked in.
Well they did not we had to spend the first night in the room and they brought a cot in for me to sleep in, my first night of my hard earned vacation in paradise I was sleeping on a lousy cot!! These reservations were confirmed 8 months prior ..... What type of loyalty program is that!
We were moved the next day and had to re pack-etc. the front desk waived the "resort fee" 30 dollars a day which is a new fee that I am not even sure was in effect when I made the reservations! The fee is another problem . What you get with this fee is 1 water per day in the room and free wi-That was it? I have to say I have only had 2 bad experiences in all my travel with SPG and both of them were at Sheraton . Think twice before choosing Sheraton over your other options. We are still at the hotel moving to the Westin villas on Kaui on Wednesday I am sure that the experience will be fabulous!

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, August 25, 2013
Aloha and thank you for your recent review of our resort. We appreciate your loyalty and insights as a lifetime Gold member your feedback is especially important to us. We apologize for the inconvenience you experienced during your stay. We would be grateful if you were able to lat us know how (with whom) you booked your stay so we can ensure they inform they clients about our resort fee also if you have any other comments we would be happy to connect with you directly so we can properly follow up with you. Mahalo and we hope to hear from you soon. 377GuestExperienceTeam@Sheraton.com
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4,055 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (816)
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English first
Swedesboro, New Jersey
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 19, 2013

We started our vacation at The Sheraton Waikiki and were very happy with our choice. The view of Diamondhead from inside the pool was absolutely fantastic. It is a great place. We spent many nights at the pool bar and then enjoyed the Buffet breakfast in the morning. It is perfectly situated right on the beach and the infinity pool allows you to look out to the ocean and see the Green Turtles. It was a great place to start our tour. Would definitely stay here again.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, August 25, 2013
Aloha and mahalo for sharing your recent experience with us. We are delighted you enjoyed your vacation and appreciate your recommendations. Thank you and we look forward to welcoming you back on your next Hawaiian vacation.
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Irvine, CA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 19, 2013

We are here for a week and arrived yesterday. Hotel is perfect. We have a Kai ocean view suite on the 20th floor with amzing views. Daily resort fee of $30+ covers parking and wifi. It also covers daily breakfast and appetizer every evening that is good enough to be a dinner for most. More importantly, the meals are on the lounge on the 30th floor with amazing views. Priceless. Tons of restaurants and shopping are surrounding the hotel. I m so impressed with Sheraton Waikiki. Will be back soon.....

Room Tip: Kai ocean view.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, August 25, 2013
Aloha and mahalo for your wonderful review. We are thrilled you enjoyed your stay with us and look forward to welcoming you back soon. A hui hou.
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Daytona Beach, Florida
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 18, 2013

This is a fabulous hotel in a perfect location! We booked our trip through Globus and had a choice between this Sheraton and the Sheraton Princess. We had no idea how to choose. WE CHOSE RIGHT!! Sheraton Waikiki is right on the beach. The infinity pool is amazing with free bean bag floats to relax in. Our room was clean and comfortable. Our view of the beach and ocean from the 29th floor was amazing...surfers, turtles, boats and Diamond Head right there! The restaurant, bar and shopping choices were wonderful. We will tell everyone we know to stay here if their trip includes Waikiki!!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, August 22, 2013
Aloha and mahalo for the fantastic review. We are Thrilled you are so excited about your stay with us. Thank you for recommending our resort to your friends and we look forward to welcoming you back on your next vacation.
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Cincinnati, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 18, 2013

If you want to be right where all the action is the stay here. It is a first class hotel with all the best amenities and it is right on the beach just walk out the back door. The staff are all well trained and the rooms are gorgeous. Worth to pay a bit more to get a room with a view of the ocean.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, August 22, 2013
Aloha and mahalo for your wonderful review. We are very happy you enjoyed your stay with us and look forward to welcoming you back on your next Hawaiian vacation.
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Dubai, United Arab Emirates
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 18, 2013

The most amazing breakfast buffet with something to suit everyone. Even catered to my sisters gluten allergy. The infinity pool was also amazing and the floaters provided are a great way to chill and enjoy the view. The rooms are very spacious and the internet is very fast. The hotel also offers free hula and ukelele lessons and a complimentary professional portrait.

Room Tip: Choose an ocean view - so worth it. The gym and spa are located on the 4th floor if you'd prefer...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, August 22, 2013
Aloha and mahalo for sharing your recent experience with us. We are very happy you enjoyed our breakfast buffet at Kai Market as well as your room and the activities we offer. Thank you for the great tips and we look forward to welcoming you back on your next Hawaiian holiday.
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Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 17, 2013

I just loved staying at the Sheraton Waikiki and wished the trip never ended. Dayna at the Front Desk checked us into the most wonderful room. The hotel lobby was very busy but she made us feel like we were real VIP guest of the hotel.Register as a SPG member and you will receive a nice gift bag from lobby store. There is the most beautiful club level on the top floor if you pay to upgrade your room. Make sure to upgrade to this floor for the perks. Henry, one of the servers on the Club Level is like a floating concierge. He serves the food and delivers helpful advise on what to do in the area. Actually, the whole Club Level team was five star.
Enjoy your stay!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, August 22, 2013
Aloha and thank you for your recent review of our resort. We are delighted by your comments. We are very proud of our Club and love knowing our guests enjoy the experience. Mahalo again and we look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Waikiki

Address: 2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Honolulu
#16 Luxury Hotel in Honolulu
#21 On the Beach Hotel in Honolulu
#29 Business Hotel in Honolulu
#32 Family Hotel in Honolulu
#33 Romantic Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sheraton Waikiki 4*
Number of rooms: 1695
Official Description (provided by the hotel):
Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more   less 
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Also Known As:
Sheraton Waikiki Hotel Honolulu
Sheraton Hotel Waikiki
Sheraton Hotel Honolulu
Sheraton Honolulu
Honolulu Sheraton
Sheraton Waikiki Honolulu
Sheraton Waikiki Hawaii/Honolulu

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