I am a seasoned SPG traveler . I have been platinum status for many years just moved down to lifetime gold due to less business travel. I made reservations in January for a room with 2 beds because we were bringing our son with us. About a week before departure I called to make sure everything was ok (I had emergency foot surgery 2 weeks priot and it was imperative that i had my own bed. The agent said they had "upgraded" my room to a king? I informed them that a king bed would not work for two reasons outlined above. The agent called the hotel and was informed that they had a large tour in town that needed the beds and that was the reason for the sudden "upgrade" they told the agent that they would fix the reservation when we checked in.
Well they did not we had to spend the first night in the room and they brought a cot in for me to sleep in, my first night of my hard earned vacation in paradise I was sleeping on a lousy cot!! These reservations were confirmed 8 months prior ..... What type of loyalty program is that!
We were moved the next day and had to re pack-etc. the front desk waived the "resort fee" 30 dollars a day which is a new fee that I am not even sure was in effect when I made the reservations! The fee is another problem . What you get with this fee is 1 water per day in the room and free wi-That was it? I have to say I have only had 2 bad experiences in all my travel with SPG and both of them were at Sheraton . Think twice before choosing Sheraton over your other options. We are still at the hotel moving to the Westin villas on Kaui on Wednesday I am sure that the experience will be fabulous!
- Official Description (provided by the hotel):
- Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Starwood, BookIt.com, Odigeo and EasyToBook so you can book your Sheraton Waikiki reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Waikiki Hotel Honolulu
- Sheraton Hotel Waikiki
- Sheraton Hotel Honolulu
- Sheraton Honolulu
- Honolulu Sheraton
- Sheraton Waikiki Honolulu
- Sheraton Waikiki Hawaii/Honolulu