For starters, Honolulu and particularly the Waikiki area are not your typical relaxing Hawaian destinations. Vacationers looking to unwind will be better off elsewhere. That said, if hustle, bustle, nightlife, shopping and dining are what you want, you can do far worse than the Sheraton.
Location - This 30 story monster of a hotel sits right on the Northern edge of Waikiki beach and right in the middle of one of the most amazing high end shopping districts you will find anywhere in the world. From Hermes to Ross Dress for Less, it is all within a short walk from the hotel. This great location also brings (literally) rivers of people through the passages and lobby of the Sheraton which can be a bit overwhelming. The other downside of the location is the traffic. We landed around noon and it still took over an hour to travel the 8 miles from the airport to the hotel. Any thoughts of leaving to explore other parts of the island disappeared after that.
Facilities - In addition to easy access to Waikiki Beach, guests of the Sheraton enjoy access to two pools: one for kids and one for adults. The adult pool is a beautiful infinity pool while the kids pool is large with a waterslide. Both pools are easily the nicest on the island. The tall tower also means spectacular views. Platinum and higer guests have access to the club on the 29th floor with complementary pupus, wine, beer and spectacular panoramic vistas that stretch from Diamond Head to Pearl Harbor. Rainbows glistened in the sunset over Waikiki and the famous mountian every time a small shower would pass by. Amazing.
Rooms - The room we had was nothing to shout about. I didn't book a room with a view though you could see the ocean from the balcony. It was large (good for my family) but the decor felt like an afterthought. It was as if they had just stuck a mish-mash of left over peices in the room. Had I paid top dollar I would have been disapointed. The only other issue we had was that the room A/C cycled fequently and loudly making it hard to sleep.
Service - The staff was polite and helpfull, what you would expect from Sheraton. Suprisingly, the housekeeping staff engaged us in the halls to make sure we had everything we needed and had even left suprises for the kids when we returned from swimming.
Those looking for what Waikiki has to offer will find the Sheraton Waikiki a reasonable choice among what appears to be a pethora of upscale options. I would definitely check out the neighboring properties if this is where you want to be but if you want a highrise hotel with spectacular views and two great pools put this hotel on your short list.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.