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“Perfect” 4 of 5 stars
Review of Sheraton Waikiki

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Sheraton Waikiki
4.0 of 5 Resort   |   2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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4th Night Free/Breakfast
Ranked #41 of 82 Hotels in Honolulu
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
23 helpful votes 23 helpful votes
“Perfect”
4 of 5 stars Reviewed December 31, 2012 via mobile

First time ever being to Hawaii and WOW!!!! Our stay was for 10 days at the Sheraton, and I have no regrets! We booked 2 rooms, one which was a suite. Both of them were oceanfront and I would never go anything less. The staff at the Sheraton were friendly, professional and check in and out were a breeze. Cindy ( if I remember correct ) sat down with my family at the pool and showed us brochures and maps of everything to do in Honolulu. By the first day she booked all the major attractions that we wanted to do, including reservations for dinners. The adult pool was never over crowed as I read in some reviews , it does get busy but the pool staff watch the chairs... Loved the bean bags... I could sit there all day and watch the turtles float by. Breakfast was very expensive at the hotel but we would walk to a grocery store and buy fruit and cereal. Was not disappointed at all with the Sheraton .... They exceeded my standards. Thank you Sheraton Waikiki for the great memories and I will be back very soon!

Stayed October 2012, traveled with family
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3,745 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (735)
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Lees Summit, MO
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 31, 2012

There were 3 adults in our group, each wanting our own bed. We had an ocean front room overlooking Waikiki Beach, a postcard view of Diamond Head and 3 double beds. Perfect room, fantastic location, and great service. Would definitely stay there again.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed December 31, 2012

If you want quiet and solitude, try someplace else. If you are here for sun, sea and sand ( and little umbrella drinks) enjoy. The infinity pool is as advertised. The daily battle for the chairs seems like there should be a better way. One of us running down at 5 am daily to secure chairs. But how can you go wrong with morning Mai-tai's by the pool for indulgence? We loved our server, she was such a fun person. Room? Well, it is what it is. Had a partial view of the ocean, which meant every morning I got to wake up to Hawaii outside my window. It may need some touch up renovation, and an extra chair would have been nice on the balcony (there were 3 of us) but really, you are there to sleep... Get out of the room and see Hawai'i already. Hotel staff were friendly, even if a bit harried with the capacity holiday crowd, people in the shops happy to sell you what you want to buy. Oh, big tip, go to coffee by entrance to save long wait in shop near the pool. Aloha.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swift Current, Canada
Top Contributor
65 reviews 65 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed December 30, 2012 via mobile

I am a Starwood platinum member so very familiar with Sheraton properties. This one is horrible. The only thing going for it is its location. The rooms are small, rust and paint chips throughout room, pass through in bathroom reveals too many bathroom noises, service at front desk was below Starwood standards, way too many people in hotel, no room at pool, very loud hotel so would not recommend at all.

Stayed December 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review, January 2, 2013
Aloha and thank you for your recent feedback regarding your stay with us. As a Platinum Member we appreciate your loyalty and your experience with Starwood. We are very sorry to learn of your disappointing experience and we welcome you to connect with us directly at 377GuestExperienceTeam@Sheraton.com so we can personally follow up with each issue. We look forward to connecting with you soon and mahalo for taking the time to provide your feedback.
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Arlington,TX
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 29, 2012

One of the better Sheraton properties we've stayed. We had to wait for our rooms to be ready when we checked in at 3pm. Adjoining oceanfront view rooms on the 10th floor was amazing. Infinity pool was always crowded and we noticed looking down from our balcony that most of the lounge chairs have towels even sandals on them showing reserved as early as 7am, that pretty much discouraged us from getting in. Shops in the hotel have pretty much everything you need..cookie store, convenience, several clothing stores, .even a ukulele store, coffee, etc. and designer stores across the street and Starbucks. Lobby seems to always be crowded but there's so much to do as far as activity is concerned. The hotel charges resort fee but what hotel doesn't nowadays. It is a great property for family with small children as well teenagers.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Jose, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2012

2nd stop on a 2 island vacation (Maui - Sheraton being the other).......
Hotel was awesome, was upgraded to a suite, based on my platinum status....they really took care of us. The guy who dropped off the luggage brought boogie boards with him for our use (Although as we found out later, boogie boarding isn't that great in the waves on Waikiki)
Room was huge, full master bedroom and other living room, with dual balconies overlooking Waikiki beach and Diamond head.
Nice having the extra room for the kids.j
Views were absolutely gorgeous..........

The club lounge was great for breakfast and dinner/drinks.......I could have lived off that...Can't say much about the hotels restaurants, since I did use them.

Although I didn't spend much time at the pool(s), besides lounging in the adult pool a few times, the kids loved it.
The cost for drinks at the pool was a bit much, so I ended up having my own concoctions readily avialable ....would have been nice to have a blender in the room for the wife...

Although we did a lot of activities (surfing, kayaking, snorkeling, etc) my favorite one was the run/hike me and wife took from the hotel to to the top of Diamond head....

The kids favorite was likely swimming with the Dolphins, which was $$$$, but the kids liked it

Awesome finishing leg to our vacation at a great hotel, service was awesome (SPG platinum highly recognized) Even got a late check out, since we had a red eye flight back home......

Room Tip: Platinum status provided me with the best room in the place, and got a late check out.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kaikoura, New Zealand
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 29, 2012

Found this hotel central to our needs and great location to beach. Clean and servicing ok. Staff ok but could do with being slighty more friendly when checking in. Valet parking and people working in the transport section very helpful

Room Tip: We had a "city" view, which wasn't but didn't up grade to Beach view as wasn'...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Waikiki

Address: 2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Honolulu
#16 Luxury Hotel in Honolulu
#24 On the Beach Hotel in Honolulu
#28 Business Hotel in Honolulu
#30 Romantic Hotel in Honolulu
#34 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sheraton Waikiki 4*
Number of rooms: 1695
Official Description (provided by the hotel):
Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more   less 
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Also Known As:
Sheraton Waikiki Hotel Honolulu
Sheraton Hotel Waikiki
Sheraton Hotel Honolulu
Sheraton Honolulu
Honolulu Sheraton
Sheraton Waikiki Honolulu
Sheraton Waikiki Hawaii/Honolulu

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