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“A piece of heaven!” 5 of 5 stars
Review of Sheraton Waikiki

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Sheraton Waikiki
4.0 of 5 Resort   |   2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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4th Night Free/Breakfast
Ranked #42 of 83 Hotels in Honolulu
Lees Summit, MO
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“A piece of heaven!”
5 of 5 stars Reviewed December 31, 2012

There were 3 adults in our group, each wanting our own bed. We had an ocean front room overlooking Waikiki Beach, a postcard view of Diamond Head and 3 double beds. Perfect room, fantastic location, and great service. Would definitely stay there again.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,819 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (759)
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English first
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 31, 2012

If you want quiet and solitude, try someplace else. If you are here for sun, sea and sand ( and little umbrella drinks) enjoy. The infinity pool is as advertised. The daily battle for the chairs seems like there should be a better way. One of us running down at 5 am daily to secure chairs. But how can you go wrong with morning Mai-tai's by the pool for indulgence? We loved our server, she was such a fun person. Room? Well, it is what it is. Had a partial view of the ocean, which meant every morning I got to wake up to Hawaii outside my window. It may need some touch up renovation, and an extra chair would have been nice on the balcony (there were 3 of us) but really, you are there to sleep... Get out of the room and see Hawai'i already. Hotel staff were friendly, even if a bit harried with the capacity holiday crowd, people in the shops happy to sell you what you want to buy. Oh, big tip, go to coffee by entrance to save long wait in shop near the pool. Aloha.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swift Current, Canada
Top Contributor
66 reviews 66 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed December 30, 2012 via mobile

I am a Starwood platinum member so very familiar with Sheraton properties. This one is horrible. The only thing going for it is its location. The rooms are small, rust and paint chips throughout room, pass through in bathroom reveals too many bathroom noises, service at front desk was below Starwood standards, way too many people in hotel, no room at pool, very loud hotel so would not recommend at all.

Stayed December 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review, January 2, 2013
Aloha and thank you for your recent feedback regarding your stay with us. As a Platinum Member we appreciate your loyalty and your experience with Starwood. We are very sorry to learn of your disappointing experience and we welcome you to connect with us directly at 377GuestExperienceTeam@Sheraton.com so we can personally follow up with each issue. We look forward to connecting with you soon and mahalo for taking the time to provide your feedback.
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Arlington,TX
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 29, 2012

One of the better Sheraton properties we've stayed. We had to wait for our rooms to be ready when we checked in at 3pm. Adjoining oceanfront view rooms on the 10th floor was amazing. Infinity pool was always crowded and we noticed looking down from our balcony that most of the lounge chairs have towels even sandals on them showing reserved as early as 7am, that pretty much discouraged us from getting in. Shops in the hotel have pretty much everything you need..cookie store, convenience, several clothing stores, .even a ukulele store, coffee, etc. and designer stores across the street and Starbucks. Lobby seems to always be crowded but there's so much to do as far as activity is concerned. The hotel charges resort fee but what hotel doesn't nowadays. It is a great property for family with small children as well teenagers.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Jose, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2012

2nd stop on a 2 island vacation (Maui - Sheraton being the other).......
Hotel was awesome, was upgraded to a suite, based on my platinum status....they really took care of us. The guy who dropped off the luggage brought boogie boards with him for our use (Although as we found out later, boogie boarding isn't that great in the waves on Waikiki)
Room was huge, full master bedroom and other living room, with dual balconies overlooking Waikiki beach and Diamond head.
Nice having the extra room for the kids.j
Views were absolutely gorgeous..........

The club lounge was great for breakfast and dinner/drinks.......I could have lived off that...Can't say much about the hotels restaurants, since I did use them.

Although I didn't spend much time at the pool(s), besides lounging in the adult pool a few times, the kids loved it.
The cost for drinks at the pool was a bit much, so I ended up having my own concoctions readily avialable ....would have been nice to have a blender in the room for the wife...

Although we did a lot of activities (surfing, kayaking, snorkeling, etc) my favorite one was the run/hike me and wife took from the hotel to to the top of Diamond head....

The kids favorite was likely swimming with the Dolphins, which was $$$$, but the kids liked it

Awesome finishing leg to our vacation at a great hotel, service was awesome (SPG platinum highly recognized) Even got a late check out, since we had a red eye flight back home......

Room Tip: Platinum status provided me with the best room in the place, and got a late check out.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kaikoura, New Zealand
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 29, 2012

Found this hotel central to our needs and great location to beach. Clean and servicing ok. Staff ok but could do with being slighty more friendly when checking in. Valet parking and people working in the transport section very helpful

Room Tip: We had a "city" view, which wasn't but didn't up grade to Beach view as wasn'...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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New York City, New York
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 28, 2012

My wife and I recently spent a week at the Sheraton Waikiki. We chose to stay at this hotel because of the infinity pool. The pool lives up to its reputation as a classy way to wade in fresh waters while overlooking the ocean in a 16 years old and up "adult" environment. (The kids' pool replete with water slide is next door.) However, the service level is fair to poor at best. More accurately, the operations level at the infinity pool is no better than any resort in middle-America. That is to say that there are limited chairs and so each day is a game to secure your seat in the sun. Either you need to get your name on a list and be willing to pay a premium for a special seat or you need to by get to the poolside at 7 or 8 a.m only to place a towel on your chair of choice before eating breakfast. By a few minutes after 8 a.m., you would be lucky to find an open seat that is not covered over in towels by seat bearers not yet present. Although the official rule states that reserving seats for no more than 2 hours is prohibited, in practice, it is difficult to enforce. I played the game and won my seat in the sun, but invariably each day there was some ensuing argument between a distraught hotel guest and pool attendant. Having overheard the arguments, it is clear that the hotel staff are not inclined to consider any more equitable systems for providing an overall improved experience...how about numbering each chair and providing a clock whereby the seat bearer can designate for himself the time at which he will return in order to retain such rights....the pool attendants are doing something similarly but seemingly ad hoc and without much effect.

But on a positive note, the infinity pool is quite a nice location for overlooking Diamond Head and bouncing around on an orange float cushion as other Waikiki beach goers walk on by. (Just make sure that you get to enjoy the float cushions before the styrofoam pellets all seep out into the pool water as seems to happen by 4 p.m. each afternoon-- another detail that seems to be overlooked by the operations staff.)

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Waikiki

Address: 2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Honolulu
#16 Luxury Hotel in Honolulu
#24 On the Beach Hotel in Honolulu
#26 Business Hotel in Honolulu
#33 Romantic Hotel in Honolulu
#34 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Waikiki 4*
Number of rooms: 1695
Official Description (provided by the hotel):
Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more   less 
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Also Known As:
Sheraton Waikiki Hotel Honolulu
Sheraton Hotel Waikiki
Sheraton Hotel Honolulu
Sheraton Honolulu
Honolulu Sheraton
Sheraton Waikiki Honolulu
Sheraton Waikiki Hawaii/Honolulu

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