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“Make sure you don't book this hotel through any other online channel!! They will give you a room with no full window” 1 of 5 stars
Review of Sheraton Waikiki

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Sheraton Waikiki
4.0 of 5 Resort   |   2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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Ranked #42 of 82 hotels in Honolulu
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Make sure you don't book this hotel through any other online channel!! They will give you a room with no full window”
1 of 5 stars Reviewed December 28, 2012 via mobile

I travel a lot and have been to many Sheraton properties. In fact, I just came from Sheraton hotel in Maui which was fantastic. When I heard about this hotel I heard they had a room with no window!! Can you believe it??in a Sheraton brand?? So I made sure I booked through a website that said balcony! And I called them weeks before to make sure they did not give me this crappy room. But today I checked in and ended up with a room with half blocked window!! OMG...I should of gone to a cheaper hotel with proper windows... The front agent didn't seem to care as long as I checked in... Don't book through Expedia orbitz hotels.com Travelocity rakuten last minute or any other website!!! I would rank this hotel one of the worst!!

  • Stayed December 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review, January 2, 2013
Aloha and thank you for your recent review of our resort. We are very sorry to learn of your experience and we would appreciate you contacting us directly at 377GuestExperienceTeam@Sheraton.com so we can properly follow up with you. We look forward to connecting with you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (629)
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London, United Kingdom
Top Contributor
60 reviews 60 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed December 27, 2012 via mobile

We stayed there between the 15th and the 18th of Dec. Nobody greeted us on arrival. This made us a bit unsure of where we were checking in etc. Reception staff sounded like per recorded dolls with fake smiles and all. Our room was dated and also had paint chipping from the walls. The whole place felt like a busy city as opposed to a quiet retreat.

On the positive side, we loved sitting by the infinity pool in the rented cabana as it cancelled out everything else that was going on around us. Breakfast was amazing especially the omelettes made to order and the pancakes. The beach is not so bad we liked walking on it at night as it was quieter. The poolside staff especially Chris and Makana had a great sense of humour. Logan was also very helpful.

Food was a bit of a let down, we tried to eat at the Japanese restaurant of which the staff were not very welcoming so we decided not to eat there. Food at the poolside was a bit monotonous and we found that food at Rum fire appeared to have a similar menu.

Shops at the hotel are expensive. If you must by the fake plumeria flowers etc then we found that the international market which is a short walk away was cheaper for touristy tack. There is also the tacky ABC store which proved to be quite convenient in the Shopping centre opposite the hotel.

All in all the buffet breakfast was always the highlight of my day.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seoul, South Korea
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 23, 2012

I recently stayed (peak season in Dec) at the Sheraton Waikiki but I probably will never stay there again. First timers may choose to stay at Sheraton Waikiki due to its location & Sheraton name, however, I thought the hotel was overpriced for tiny standard rooms with horrible service. Further, I noticed that most hotels located infront of the beach have beach chairs (Outrigger) for hotel guests while Sheraton did not. Basically, no advantage of staying on beach vs across the street.

Further, I noticed that the rooms are smaller than other standard size rooms due to the slightly bigger balcony. Balcony is great but if it means much smaller sleeping space, no thank you. You may have trouble sleeping in the lower floors as the Sheraton bar Rum Fire bump loud music till 12:30.

What's worse is the service. Maybe it was due to the peak season in Dec, the hotel staff seemed super busy. Few times front desk missed my calls altogether. When they did, they let you know they were busy.

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review, January 2, 2013
Aloha and mahalo for your recent review of our resort. We appreciate you sharing your experience with us. We are very sorry to learn about your disappointment with the room and services, we welcome you to contact us directly at 377GuestExperienceTeam@Sheraton.com so we can follow up with you personally. Thank you again and we look forward to hearing from you soon.
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Chicago, Illinois
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 20, 2012

Prime spot in Waikiki. Incredible pool, bar & views. Staff is mostly accomodating, though none truly stood out. Room is spacious and clean, well kept and modern. In-room wireless Internet (15th floor) was average, at best. Kept going in and out. Multiple elevators, so wait-time is usually short. Definitely recommend!!

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado, USA
Top Contributor
59 reviews 59 reviews
40 hotel reviews
Reviews in 44 cities Reviews in 44 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed December 20, 2012

We were upgraded to a suite, so take this review with a grain of salt, but our experience here was amazing. The balcony views of the ocean and Waikiki were gorgeous, and the lounge was one of the better ones in my experience.

This hotel is on the beach, though the actual sand area is rather small and most of the water has sharp rocks (there is a sand bank to the right). The pool was a bit crowded, but this was the day after the honolulu marathon on the weekend of the pearl harbor memorial day, so that was to be expected.

The location was excellent. The hotel is right next to a shopping center with a food court, and withint walking distance to many of waikiki's better restaurants (even with our really sore post marathon legs).

Only downfall was the layout of the hotel- it seems the rooms spiral out from the elevators, so you have a long walk past the many stores to get to elevators, and then you may end up with a long walk to your room. It was worth it though.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 19, 2012

This hotel has everything, and the ideal location. We loved the kids pool and slides and also having the opportunity for us to have quiet time in the Adults only pool whilst sipping on a cocktail :)
Walking distance to everything. Views are phenomenal.
The staff in the restaurant were the most friendliest we have ever come across, Aloha

Room Tip: Ask for Diamond Head views
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pacific
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 16, 2012

Great location! Check-in very personable. Ocean front room--excellent. . .balcony conducive to relaxing and taking in the panoramic view of Diamond Head and the ocean with all the activities going on. Very short elevator wait if any at all (lots of elevators). Staff is friendly throughout hotel.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sheraton Waikiki

Address: 2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Honolulu
#21 On the Beach Hotel in Honolulu
#27 Family Hotel in Honolulu
#30 Business Hotel in Honolulu
#33 Romantic Hotel in Honolulu
#42 Top resorts Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sheraton Waikiki 4*
Official Description (provided by the hotel):
Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more   less 
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Also Known As:
Sheraton Waikiki Hotel Honolulu
Sheraton Hotel Waikiki
Sheraton Hotel Honolulu
Sheraton Honolulu
Honolulu Sheraton
Sheraton Waikiki Honolulu
Sheraton Waikiki Hawaii/Honolulu

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