This was our second stay at the Sheraton Waikiki. My husband was returning again for a conference which takes place in the Sheraton conference center so it makes the most sense to stay here, not to mention the reduced conference rate!
When we were last here they were just completing their renovations of the pool areas. I don't remember the infinity adults-only pool, but it was fantastic. Such a great place to relax away from the busy kids pool with the water slides. That is about the only good thing about the Sheraton.
It appears they are trying to be a "party" hotel which reminds me alot more of Las Vegas than relaxing Waikiki. If you're looking for a party hotel, then this is the place for you. We have been to hawaii many times and prefer a relaxing Hawaiian experience/atmosphere. At the Sheraton once the sun begins to set the DJs come on and stay on through dinner until midnight+. It is clear that local Hawaiians come here to party on the weekends. I have no idea how the ocean facing rooms above the restaurants get any sleep. Even the adults only pool which I did enjoy during the day turned into a bit of a "scene" on weekends.
We ate at the Sheraton's restaurants many times during our stay for pure convenience sake. We were never impressed. In particular we were suprised at the slow service and lack of attention at the ocean facing bar while watching a football game. The bartenders seemed so overwhelmed trying to keep up with pool-side orders that they could barely take care of their customers sitting at the bar.
I might have been able to overlook the hotel's substandard atmosphere if our room was a place we could retreat to. However, despite being upgraded to a partial ocean view (our balcony was fantastic) the room was still dirty. I wrote about this same complaint in my review of the hotel a few years ago and they seem to have ignored it. They just do not put any emphasis on cleaning or they need to turn the rooms too quickly to put in the necessary attention. There were fingerprints from makup on the bathroom door and wall, which I forced myself to clean off because I couldn't stand looking at them. The bathtub looked like it could use a good scrubbing as well. Our bed was hard as rock and I woke up with a sore neck every morning for 10 days. The worst part was that my husband awoke at 4am on our final day and found 3 small cockroaches in the bathroom. Of course he panicked and went down to the front desk who quickly offered to move us. Since it was our last day, we just packed up immediately and stored our bags for the day. Hotel management told us they were unaware of any bug issues, however their quick response and lack of surprise said otherwise. It was definitely a sour end to an only so-so stay.
One positive note, I did book an amazing Lomi Lomi massage which took place in the Sheraton's sister property, the Royal Hawaiian Hotel. The massage took place in an outdoor cabana and was fantastic. I would definitely do that again next time!
- Official Description (provided by the hotel):
- Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more less
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- Also Known As:
- Sheraton Waikiki Hotel Honolulu
- Sheraton Hotel Waikiki
- Sheraton Hotel Honolulu
- Sheraton Honolulu
- Honolulu Sheraton
- Sheraton Waikiki Honolulu
- Sheraton Waikiki Hawaii/Honolulu