The only good thing to note about this hotel is its location.
Aside from that, I was not inspired to come back. The entire hotel is in desperate need of a serious makeover. The room, whilst clean, showed several signs of wear and tear, and the fitout needs modernising. First time in many years that I came across non-adjustable aircon - all you can do is turn the fan on or off, but the temperature is pre-set and cannot be changed. As a result I found the room to be uncomfortably warm during the das and somewhat chilly at night.
As for the staff, they were generally quite friendly , however an experience at the end of my stay significantly brought down the overall impression.
Having realised that I had left a power converter and phone charger in my room I called the hotel 20 minutes after checking out, at 6 in the morning. I explained the situation and was assured that security would immediately go up to the room to retrieve the items. My friend, who was staying in Waikiki for another couple of days, could then pick them up later in the day.
When he asked at reception in the afternoon, there was no record of the incident, and staff were indifferent and quite rude. I then called the hotel - from overseas, as I had travelled home - and also received sub-standard service. After being passed back and forth between Reception and Security, it culminated with the hotel's customer service manager telling me that 'there is nothing else we can do' and 'oh well, that's just the way it is...'.
Thankfully the items weren't particularly valuable, but the inconvenience combined with the arrogant attitude of some hotel staff means that I for one won't be going back.
- Official Description (provided by the hotel):
- Luxurious Sheraton Princess Kaiulani is near Waikiki Beach and downtown Honolulu. Our hotel has Creation, a dinner show; cultural activities; and 11,500 sq ft of event space for weddings or meetings. ... more less
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- Also Known As:
- Sheraton Princess Kaiulani Hotel Honolulu
- Sheraton Hotel Honolulu
- Sheraton Hotel Princess Kaiulani
- Princess Kaiulani Hotel
- Sheraton Honolulu
- Honolulu Sheraton
- Sheraton Princess Kaiulani Hawaii/Honolulu