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“Great place to stay” 4 of 5 stars
Review of Moana Surfrider, A Westin Resort & Spa

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Moana Surfrider, A Westin Resort & Spa
4.0 of 5 Resort   |   2365 Kalakaua Avenue, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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4th Night Free/Breakfast
Ranked #28 of 82 Hotels in Honolulu
GreenLeadersSilver level
Melbourne
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
32 helpful votes 32 helpful votes
“Great place to stay”
4 of 5 stars Reviewed August 18, 2013

We are a family of 4 which includes 2 teenage children (17 & 14) and stayed 7 days mid December.
Check-in was smooth & very easy. We had a room on the 13th floor which had 2 double beds, desk, safe, bar fridge - all the usual items.
Air conditioning was very efficient; actually too good as the room could get very cold if you let it run too much. The hotel is right on the main boulevard of Waikiki and everything is outside the front door and the beach is outside the back door.
Bathroom was OK with a shower over bath, but the bathroom didn't have an exhaust fan. The bar fridge was empty which suited us and the cleaning staff did a great job cleaning up after us. The hotel is great, there is a really nice eating area which backs onto the beach, perfect for a late afternoon drink and watching the sunset. Pool area is a little small but then there is the beach right next to you. Great gym area which overlooks the main boulevard.
We found it very easy to get to all the major sites via taxi, shuttle bus or trolley car; most are just outside the front door.
Diamond Head Crater National Park is a short walk away and well worth the effort to the look out at the top; the view from the top was stunning.
For the all important coffee hit, there was no need to travel further than right next door; The Honolulu Coffee Co. makes some of the best espresso's in Honolulu. They are open from early in the morning to late in the evening. They make a mean breakfast muesli, croissants and other pastries as well, highly recommended.
After a hard day sight seeing or shopping, a great way to unwind is to sit on the large lounge chairs on the front porch of the hotel with a drink in hand watching the world go by.
Yes would definetly recommend the Moana Surfrider and would certainly stay there again.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review, August 19, 2013
Aloha,
Thank you for such a wonderful review. We are delighted to hear how much you enjoyed your week long stay here at the Moana Surfrider, A Westin Resort & Spa. As you mentioned, our central location on Waikiki Beach provides our guests with easy access to all that Kalakaua Avenue has to offer. Many local attractions are within walking distance, including the Honolulu Zoo and the Waikiki Aquarium. We offer a number of cultural activities here at “The First Lady of Waikiki” such as lei making and hula lessons, all included in our daily resort fee of $31. Many beneficial opportunities are built-in to our resort fee such as daily parking for one vehicle, daily yoga and aquasize classes, a historical tour offered every Monday, Wednesday and Friday at 11:00am as well as a number of other options. Mahalo again we look forward to welcoming you back soon.
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3,246 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kirkland, Washington
Top Contributor
55 reviews 55 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 16, 2013

We love the Moana hospitality and general Aloha feel. The historical tour is wonderful, because this is the first Waikiki hotel. The old Arthur Godfrey "Hawaii Calls" used to be broadcast when I was a kid, from under the courtyard Banyon tree. One of the mikes was taken down to record the sound of the surf. This is still a truly old traditional Hawaiian Hotel, only updated.
My wife and I have been grading Mai Tai's in the Islands for years. The Moana and the inter- island terminal at the Honolulu Airport are, at this point, tied.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review, August 19, 2013
Aloha,
Mahalo for sharing your recent experience with us. We are so happy to hear you enjoyed your recent stay and you were able to attend our historical tour, offered every Monday, Wednesday and Friday at 11:00am. As you know, the Moana Surfrider, A Westin Resort & Spa was the first hotel built in Waikiki and it is our history that sets us apart from neighboring hotels. We try to convey a sense of old world charm in this modern day in age with services like Afternoon Tea on the Veranda. Guests and locals alike agree that the Beach Bar’s Mai Tai is one of best on the island and we are so happy to hear you agree. Mahalo again and we look forward to welcoming you back to “The First Lady of Waikiki” soon.
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London, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 15, 2013

we had stayed at the westin in key west last year and my husband uses them for business in shanghi and japan, never had a problem so booked a room which we picked off there web site doubleroom 2 large beds we always do this as the room is bigger...over looking the beach..
At a cost of 500$ per night and we were there for 7 nights. we checked in, the hotel was packed loads of tourist a little bit too packed for me i could have been in japan because they seem to be the only tourist there.
when we were shown our room it was like a very bad room in new york city, and over the years have experienced a few of them in the early days. The bathroom had plastic pannels all around the bath hand shower, no soaps etc, one bed in the room and the covers didnt even cover the bed they advertise "Heavenly beds" well not in this room, it was like the room from hell. no mimi bar tiny tv shabby is the way i decribe it, so down we go the the reception who explains to us that we are in the part of the hotel that has not been refurbished, no mention of this on there web site, after 30 mins and conversations with many staff we were given an upgraded room which cost 850$ per night, much better but still not the standard you would expect from this hotel.Hand held shower, no mini bar...dissappointed! also its 55$ per day to hire seats around the pool and beach. Although so many screaming kids never even got into the pool so packed, also the beach bar packed every night. Bar food awful!! What a shame as the building and reception area amazing.......so the tower rooms the only ones to take if you book a room here, but avoid august.....would re think if i went there again...but what a wonderful place to stay, resturants bars shops all good and lovely people.

Room Tip: Tower rooms only or any room above that cost
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 15, 2013

We checked into the Moana Surfrider and we upgraded to a room in the tower wing. The room was large and open suite, enough room to accommodate several guests using rollaways. Their we two balconies and dual climate control. The view was over the beach and ocean. It was a beautiful hotel, for a very busy and crowded city. Waikiki beach is was of the busiest beaches on Oahu, so if that is your thing and luxury hotels is a must then the Moana Surfrider is for you.

Room Tip: The tower wing was beautiful!
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review, August 19, 2013
Aloha,
Thank you for being our guest and for taking the time to share your recent experience with us. So happy to hear availability allowed us to upgrade you to an ocean view Tower Wing guestroom. Views of Waikiki Beach as seen from our Tower Wing are spectacular and not to be missed! Our beachfront location in the heart of Waikiki is second to none with the bright blue Pacific Ocean on one side and many shops and restaurants on the other. Many local attractions are within walking distance of “The First Lady of Waikiki” including the Honolulu Zoo and the Waikiki Aquarium. Mahalo again and we hope you will return to the Moana Surfrider, A Westin Resort & Spa soon.
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Jersey City, New Jersey
Top Contributor
55 reviews 55 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed August 14, 2013

Checked in on a busy Friday afternoon and got upgraded to an ocean from room on the top floor of the old building which was amazing. The waves where lapping all night and the street noise was minimal, it was such a charming room. We only stayed for one night but I could see how it could be tight for people spending their whole trip in these rooms, honestly no different from most hotels in NYC but if you need more space be sure to book in the tower wing.

The hotel staff was amazing and went above and beyond in several areas. Firstly my wife had her luggage taken by someone at the airport eventually they delivered it to the hotel and the bellhop delivered it to our room late at night when it arrived which was nice because she was freaking out about it. Secondly the gave us free wine at check in and the bar tenders did not skimp on the pours. These things plus the upgrade and the overall pleasantness of the staff and location makes this a place that can't be beat for short stays in Waikiki.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review, August 19, 2013
Aloha,
Mahalo for your comments. We are delighted to hear how much you enjoyed your recent experience here at “The First Lady of Waikiki.” We were the first hotel built in Waikiki, over a hundred years ago, and we are pleased to hear you enjoyed your historic ocean view room. We offer a complimentary historical tour every Monday, Wednesday, and Friday at 11:00am where guests can acquire many interesting facts about the hotel’s journey through the 20th century. So happy to hear you say “the hotel staff was amazing.” Our staff is filled with the aloha spirit and eager to assist and accommodate our guests. Mahalo again for being our guest and we look forward to your return.
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Maputo, Mozambique
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 12, 2013

The hotel has a wonderful, grand, historic feel. The public spaces in the hotel are fantastic. We went to a number of other hotels in Waikiki, and the location, look and vibe at the Moana was the best we experienced. The rooms are standard (nothing luxurious); I hear all rooms are pretty standard in Waikiki. The beach outside the hotel is beautiful, the outside bar is nice, and the restaurant serves a great afternoon tea! If you're looking for a grand feel with beautiful public areas and a prime location, book here.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review, August 16, 2013
Aloha,
Thank you for sharing with us. We are so happy to hear you enjoyed your recent stay with us. We were the first hotel built in Waikiki, over a hundred years ago, and we continue to convey a sense of old-world charm today. We offer a complimentary historical tour every Monday, Wednesday, and Friday at 11:00am where guests can learn many interesting facts about the hotel’s journey through the 20th century. We try to remind our guests of a simpler time with services like Afternoon Tea on the Veranda. A truly memorable experience! Mahalo again and we look forward to your return.
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Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 11, 2013

We stayed at the Moana Surfrider for our first visit to Waikiki. I read many of the reviews on here before arriving and I would like to comment on them as well as our own experience. The hotel was busy and next to the Main Street in Waikiki, but it was not bothersome at all and we did not feel it distracted from our stay. The hotel is beautiful and right along the beach, it is classy, elegant with historical charm. Our room was nice, and I believe recently renovated. The windows in the lobby were always open, with rocking chairs all along the veranda and we loved sitting outside with a cool drink, of course. It was nice to walk out back and drop your towels for a swim on the beach. People commented about the small pool, and it was small, but with Waikiki Beach as your backyard, who needs a pool, we did not visit it once. Each employee we came across was very friendly and helpful. We were right in the center of Waikiki and within walking distance to many nice stores and restaurants. We walked through many hotels in the area and we felt the Moana Surfrider was the best, several of the others had that Las Vegas cheesy feel. The negatives would be that this place is expensive and having drinks and a meal for four as we had at the Beach Bar for example could put a dent in your wallet. Also the parking lot is in the adjacent hotel across the street. However, overall, we had an amazing trip and stay here, and we will without a doubt be staying here again when we return. This hotel should be listed higher in trip advisor.

Room Tip: We stayed in the tower, and we were told those rooms are bigger than the main original building. W...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review, August 16, 2013
Aloha,
Mahalo for taking the time to share your recent experience with us. We are delighted to hear how much you loved your time spent here at “The First Lady of Waikiki” and we appreciate your kind comments. As you may know, we were the first hotel built in Waikiki and it is our history and charm that distinguishes us from neighboring hotels. Our beachfront location in the heart of Waikiki is second to none, with the bright blue Pacific Ocean on one side and entertaining Kalakaua Avenue on the other. Many shops and restaurants are within walking distance to our hotel, as well as the Honolulu Zoo, Waikiki Aquarium and Diamond Head Crater, making a rental car an option and not mandatory. As you mentioned, we do offer daily self-parking for our guests at our sister property located directly across the street, in addition to valet parking. Mahalo again and we look forward to welcoming you back on a future vacation.
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Additional Information about Moana Surfrider, A Westin Resort & Spa

Address: 2365 Kalakaua Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Honolulu
#12 Business Hotel in Honolulu
#12 Luxury Hotel in Honolulu
#13 On the Beach Hotel in Honolulu
#18 Romantic Hotel in Honolulu
#28 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Moana Surfrider, A Westin Resort & Spa 4*
Number of rooms: 795
Official Description (provided by the hotel):
Welcome to the Moana Surfrider, a Westin Resort & Spa, in Waikiki Beach on Oahu, HI. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space. ... more   less 
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Also Known As:
Moana Surfrider, a Westin Resort And Spa
Moana Surfrider, a Westin Hotel Honolulu
Westin Moana Surfrider
Moana Surfrider Westin Resort
Westin Honolulu
Honolulu Westin
Moana Surfrider, A Westin Resort & Spa Hawaii/Honolulu

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