Overall I loved this hotel. There were a few negatives. I'll start at the beginning.
I went to Hawaii to get some sun and relaxation away from work and school by myself. Being that I had to squeeze this trip in between classes, I was here from Friday through Monday night. I booked online and saw a link for the recommended airport shuttle. For $12, Robert's shuttle will meet you at the gate, get your luggage, and walk you to the shuttle. A cab ride is about $40-$50, so $12 was a steal. I was the only passenger so direct to the hotel we went. The shuttle dropped me off on the main street rather than pulling into the driveway. I was okay with this as the driveway would be a tight maneuver with the shuttle van. This is my first issue with the hotel. They were not busy out front. No one offered to help me with my suitcase. You have to climb up a few stairs, through the portico and then up more stairs. There are not a lot of stairs, but they are there. There is no handicap accessible ramp (I believer there is a separate entrance, but I didn't see it at the time). Once I was in the hotel I had to stop and get oriented so I could find the front desk. It's all the way to the right. Not easily seen from the main doorway.
Check-in was fast and easy. I had room 661 in the historic part of the hotel. You will see from my pictures, that it was small, but it was just me and more than adequate. The closet was huge. The bed was comfortable. The bathroom was small, but for one or two people it's fine. There was a large "couch" that was really convenient for dropping packages and whatnot. This room was at the end of the hallway. Given the location it had ocean views from all three windows. Pictures will also be posted of the views. Two of the windows overlooked the pool and the banyon tree. Yes it was loud, there is a band during the day and night. However, this did not bother me as the band stopped playing around 11 or so each night. I could also hear the waves crashing all night long. While some reviews criticized these rooms for sound, I found it to be lovely. The only issue I had was the wind causing the blinds to rattle all night. Eventually I closed the windows and turned on the air conditioner. I did not hear any neighbors, nor did I ever see any for that matter. On one of the days, I saw a room door open down the hallway as it was being cleaned. The general size and amenities appeared to be the same as my room, but being that I was at the end of the hall, my views were 1,000% better. The other room faced another hotel tower. I'm assuming it was a partial view room if you hung out the window and peered left. I would take my room again.
A few hopefully helpful hints: The restaurants in the hotel are not inexpensive. If you go one street over there are less expensive alternative dining options. For breakfast, I would get coffee and food at the coffee shop in the hotel. You have to go outside and go to your left. I had a couple of lunches at the Beach Bar. They were okay. I only ate there due to convenience. In the morning, the pool area opens at 7 am. Guests will go down at 645 and start putting towels on chairs to reserve them. Knowing this ahead of time, I got up early my first morning and went down to the pool determined to get a good chair since sitting on the beach with a good spot was my whole purpose of this trip. For $35 a day, you can get an umbrella and two beach loungers or four chairs for the day. The area is roped off so people are not walking through the area unless they have one of the umbrellas. Sit to the left side, it's much more desirable. There will be food and beverage service all day long. You never have to actually leave your chair if you do not want to. For $50 a day, you can reserve your chair and umbrella the day before and pick your spot at that time. I did this for the second day and was able to sleep in. There were spots available on the second day so I could have waited, but I didn't want to chance it. The waitstaff was very attentive.
On my last day, I was able to arrange for a late check out (1 pm vs 12 pm). I was told anything past 1 would incur a charge. My flight wasn't until that evening, but I took the 1 pm checkout as I didn't want to pay more. I was able to spend time on the beach and then headup at noon to shower and finish packing. I went downstairs a few minutes before 1 and had a short wait to check out. I had prepaid my room when I booked so I was only expecting the charges for the pool and Beach Bar. Unbeknownst to me, they never actually charged my card, but instead had held the payment amount as an authorization, twice. So needless to say, my bill was much higher than anticipated. It wasn't wrong, but still a shock to see the higher amount. It took 50 minutes and multiple calls to my credit card company to get it all straightened out. The hotel gave me a $50 credit for the hassle. The woman helping me was very nice and apologetic for the issue.
I dropped my luggage with the bell desk. They held it for the day. This time they helped get the luggage to the shuttle as I was departing.
The return shuttle trip was a bit longer than the arrival trip. The shuttle was on time and picked me up where they dropped me off on Friday. We had a few more stops, and then off to the airport we went. My understanding is that the shuttle caters to the Starwood properties in the vicinity, as those are the only three properties we went to that evening.
So all in all, I had a lovely time. I would stay here again with no hesitation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to share with us! We are so happy to hear you enjoyed all that the Moana Surfrider, A Westin Resort & Spa has to offer, especially our exclusive beach chairs and umbrellas. There is nothing more relaxing than basking in Waikiki’s warm sun. Also, we are so pleased you enjoyed your oceanfront view from the Banyan Wing guestroom. Please, hele mai (come) back and stay with us again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.