For the price that we paid to stay at this hotel the experience could not have been worse.
Every staff member we had the displeasure of coming across was either disinterested or downright rude. Obviously for this many staff to have such a poor attitude towards their guests there is some serious issues at this hotel. This hotel reflects badly on not only the Westin but also on the Starwood group.
We had an ocean view room in the Diamond building. The room and furniture were very dated and the room was very small, but the bathroom was the worst it was tiny and badly in need of an update.
We visited a few other hotels for dinner etc while we were in Oahu and from what we saw would recommend the Halakalani as the most luxurious hotel, the Trump hotel was also really nice and had great service or the Sheraton probably had the best pool.
Do not stay here, if we had let it this horrible hotel would have ruined our honeymoon.

The location and amenities are great but the sleep quality and the service from some of the bar/ restaurant staff was a let down.

The air conditioning in the rooms is very loud and made sleeping with it on very difficult but if you turn it off the room gets quite hot. It was honestly as loud as sleeping on a plane.

We booked this hotel as it looked just wonderful in the brochure and on line. However, it is not worth the money. Yes it is very nice but the bathroom looked as if it hadn't been decorated or modernised since the 1950's. The hotel has a great location and is very quiet but it is very expensive for what you get. Not really all that impressed.

There are a few negative reviews posted recently; makes me wonder if I stayed at the same hotel because I had a great experience at the Moana Surfrider and thought it was a wonderful hotel. Their airport pickup (thru Roberts) was right on time, met me with a lei, and was the lowest cost option to get from airport to Waikiki. Checkin was fast. When I asked about late checkout they told me I could stay until 4:00 because I'm an SPG Gold member. The room was nice, not big but had everything I needed. The Westin beds are always so comfortable! There is a nice desk for work, fast internet, a minifridge (not a minibar) so you can buy stuff outside to stock it. No tub and the shower did leak but put a towel on the floor and no problem. Towels were thick, soft and plentiful. The Moana Surfrider is the oldest hotel on the strip and has moderized carefully while keeping a nice historical feel. I love the stairs, porch with rocking chairs, verandah, hardwood floors, the huge banyan tree in the back. There is a grand piano in the lobby with nightly live entertainment. Hotel is shaped like a horseshoe with the back facing the ocean, direct access to the beach. Pool is small but I just went straight to the beach. Workout center (fitness room) is on the second floor and can be a little hard to find the first time, but can be accessed 24 hours with your room key and is stocked with Life Fitness equipment (the best). There were 6 treadmills facing the street so you could run and watch the people go by. For running, you can go south to Kapiolani Park and have a nice run around the park. My flight was not until after 10pm, so when I checked out at 4:00, they kept my bags and I went out to the beach. When I returned they offered a "hospitality room", which was a regular hotel room they let people use for up to 45 minutes for no charge (I did leave a tip). It was so nice! Had a hot shower and got all cleaned up before heading to the airport. Overall I really enjoyed my stay. Only thing I didn't like is that they have initiated a mandatory $25/day "resort fee" for which they give a long list of services it includes. Most of them like parking and one photo a day I don't use, so didn't like paying for them. Would rather have paid $14/day for internet rather than now paying $25/day resort fee with internet included. (By the way, I love Sheraton and Westin hotels, but the chain needs to catch up with the modern age and offer free wifi in all hotels.)