As locals, it's our tradition to go down to Waikiki for holiday meals. My girlfriend and I went to the Moana Surfrider for their Thanksgiving (evening) buffet. The meal was great. The service was good. We tipped handsomely. We left pleasantly stuffed. Unfortunately, it all came to a screeching halt when we picked up her car from the valet. The pick up spot was lit well enough to see that her front bumper had been scratched up and the normal gap between the driver's side fender and the bumper was now unnaturally wider. (Frustratingly, we got rear-ended a month ago, so we actually know what we're looking at.) It was clear that her car had obviously been driven into something (another car?) or was conversely hit by another vehicle. The valets were admittedly swamped, but none of the valet staff approached us or said anything while we stood there clearly trying to figure out how bad it was, a half-dozen cars stacking up behind us in the pick-up area in front of the lobby on a seriously busy night. Needless to say we were unhappy at damage and the utter lack of integrity on the part of the valet staff. Later, when we inspected it in the full light to get a sense of the extent of the damage, we confirmed the scratches, found a nice sized crease in the bumper, and confirmed that the entire bumper had been knocked off its alignment. Honestly, we're not out to scam the hotel. The point of this review: Do yourself a favor--exercise supreme caution when using the Moana Surfrider valets; I frankly wouldn't recommend it. All in all, the whole experience left a bad taste in our mouth and severely damaged this hotel's reputation for us--a true pity considering the buffet was actually well done.
- Also Known As:
- Moana Surfrider, a Westin Resort And Spa
- Moana Surfrider, a Westin Hotel Honolulu
- Moana Surfrider, a Westin Hotel
- Westin Moana Surfrider
- Moana Surfrider Westin Resort
- Moana Surfrider
- Westin Honolulu
- Honolulu Westin
- Moana Surfrider, A Westin Resort & Spa Hawaii/Honolulu
Phone Number:
Region:
United States >
Hawaii >
Oahu >
Honolulu
> Waikiki
Amenities:
Bar/Lounge
Beach
Business Center
Fitness Center
Kids Activities
Restaurant
Room Service
Swimming Pool
Wheelchair access
#3 Romantic Hotels in Honolulu
#13 Luxury Hotels in Honolulu
#15 On the Beach Hotels in Honolulu
#20 Business Hotels in Honolulu
#27 Family Hotels in Honolulu
Price Range:
$$$
Hotel Class:4 star (4*)
- Official Description (provided by the hotel):
-
Welcome to the Moana Surfrider, a Westin Resort & Spa, in Waikiki Beach on Oahu, HI. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space.
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