First off, let me say that our bed was the most comfortable bed the wife and I have ever slept in. Without a doubt. Period.
We stayed in room 232 and had heard that these 'city-facing' rooms could make sleeping at night an issue due to the street noise. We were overlooking the front of the hotel, right where everyone pulls up and walks by. But we slept like babies every night. Some of that could be attributed to the fact that we had very busy days, and to the fact that someone had left their sound machine in our room, but still, we are fairly light sleepers and got a good night's sleep every night.
The room was nicely appointed and small, but larger than we anticipated with a king-size bed, sitting area consisting of a bench, armoire, small bathroom with decent-sized glass shower, entertainment center, small desk, etc. Was enough room to move around comfortably, but not a place to spend a lot of leisure time.
Staff was helpful, but not plentiful, and were often catering to the MANY weddings being held by Asian brides. From our room, we could go directly downstairs to the lobby area, but were often walking right into a photo session of a bride and groom being photographed.
We expected the hotel to be less crowded during late October, but it was not. Fairly filled and fairly busy. We were happy to spend most of day away from the hotel itself as there really isn't much to do there.
Pool was clean and available during off hours. Beach access is plentiful, but hotel-reserved beach area is practically non-existent. Fortunately, Waikiki this time of year has plenty of open beach to move about. We jumped in the ocean at 7am and had the area pretty much to ourselves.
We did not dine much at the MS, but did dine at the Beachhouse and had an excellent meal (had a thai pepper whole snapper). We were a bit disappointed when after reserving their "best" sunset table months before, were relegated to their "second" best. Not really much of a difference, but not sure how far out you have to actually ask for that table. Service was good, food was pricey, atmosphere was very pretty, but also felt like you were an extension of the noisy beach bar area which sat adjacent.
Hotel took care of us adequately for our honeymoon with room treats and complementary dessert at dinner. Thanks!
Minor issue with valet parking being charged twice which was resolved, albeit after a call which lasted longer than it should have. Self-parking is "across the street" (not really) at their sister hotel. Give yourself an extra 5-10 minutes to get to/from your car each day. Parking is part of the resort fee, as is the adequate wireless internet service.
Overall, a decent stay at a historic hotel. But considering how much time we spent away from the hotel, we'd choose a less refined hotel and save some money next time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Mahalo for being our guest and sharing your experience with us. Congratulations on your new life together as a married couple! So pleased to know you’ve enjoyed the treats provided in celebration of your honeymoon. We are also happy to hear you enjoyed our signature Heavenly beds and received a restful sleep each evening. The beachhouse at the moana is a popular dining option for our guests, as well as those visiting Waikiki. We’re disappointed to hear of the issue’s you’ve experienced with both our valet and wedding photographers. Your review has been shared with our management staff so that we may continue to improve the experience for each of our guests. If you’d like to discuss your stay further, please contact firstname.lastname@example.org. We hope to welcome you back to the Moana Surfrider, A Westin Resort & Spa for your next trip to Hawai’i.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.