On November 5, 2012 I booked a room at this hotel for 3 days. I booked a PREMIUM OCEAN VIEW ESCAPE room that cost me over $400.00 per day. What I got was not a Premium Ocean View, but rather a view that looked out at 150 balconies from an adjacent hotel and a 30 degree view of a small portion of beach and ocean. When I conveyed my dissatisfaction to the hotel staff, they were completely unresponsive and did nothing to correct the situation. They insisted that this was a Premium Ocean View, but compared to other rooms in this category, this was.definitely not a Premium Ocean View room. All they said was that this room has a balcony and tried to push it off as a Premium Ocean Escape room.. This room (# 1593) was a total rip-off and not worth over $400.00 per day. I will never stay at this hotel again and I believe that Expedia should do their homework and check out the rooms that they are selling. i am truly disappointed by Westin Resorts and Expedia whose only interest now seems to be profit above customer service and satisfaction.
- Also Known As:
- Moana Surfrider, a Westin Resort And Spa
- Moana Surfrider, a Westin Hotel Honolulu
- Moana Surfrider, a Westin Hotel
- Westin Moana Surfrider
- Moana Surfrider Westin Resort
- Moana Surfrider
- Westin Honolulu
- Honolulu Westin
- Moana Surfrider, A Westin Resort & Spa Hawaii/Honolulu
- Official Description (provided by the hotel):
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Welcome to the Moana Surfrider, a Westin Resort & Spa, in Waikiki Beach on Oahu, HI. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space.
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