My husband and I, along with his parents, stayed at the Royal Grove May 15-17, 2008 prior to a NCL Pride of America cruise. We had one of the Cat. 2 room for $90 per night. It was one that had a bedroom with a queen bed and a separate room with two twins and a kitchenette.
Check in was fairly easy. The place is very old and really needs a major refurb. I was aware of the bare bones accommodations ahead of time, but was expecting something cleaner and better than what we experienced based on past reviews. I'm usually not this hard on a property in my reviews, but this place does not deserve its high Trip Advisor rating. I would guess it's because of the price and location. It cannot be for the accommodations.
First of all, the pool was being fixed and they were using a jackhammer and some kind of saw late into the night and early in the day. We could hear it in our room very clearly, so that was very annoying. The carpet is in dire need of being replaced (both in the hallways and rooms). When we arrived in the room, the two twins had no pillows on them. We found a couple in the room, but we needed a couple more, as well as some additional towels. I called the front desk to have some delivered and was told to come down and get a key to another room so I could take them out of that room. I was told earlier the hotel was sold out so I guess someone didn't have any pillows or towels that night. The room I went to was even more depressing than our room.
We had only one working air conditioner, which was in the bedroom. It was so hot in both rooms upon arrival that it was almost unbearable. It pretty much stayed that way the entire time we were there. We had to leave the door open between the rooms at night and put the fan in the doorway, but that didn't help much.
We all felt very dirty the whole time we were staying there. We needed ice and I was told it was in the back, so we walked past the pool area down a old, damp, dirty hall. We opened a refrigerator since we thought that was the ice maker. It had spoiled food and it was disgusting. The adjacent restaurant used it. It was so filthy and smelled horrible. We quickly closed the door. I would not eat anything from that restaurant. We finally found the ice machine a bit further down almost in the restaurant, so we felt funny taking it. What an experience.
I called ahead of time to ask if the beds had been replaced recently. I was told they had, but that had to have been untrue. The sheets, blankets and pillows are in dire need of replacement. If you stay here, make sure you bring your own soap, shampoo, etc. since they only provide one small bar of soap. The towels and wash cloths also need to be replaced. The ceiling in the shower had reddish looking matter splattered on it that looked as if someone had died in that room. It really made me ill. I tried to not look up when I showered. The vent in the bathroom had so much mold and dirt clogging it, it was disgusting (see photo). The window air conditioner was also moldy and clogged. There was a refrigerator and a stove, with a few dishes/glasses in the cabinet. You need to purchase dish soap to wash dishes. There was also a ice tray in the freezer, but we didn't use it. The coffee pot was disgusting, so we just didn't use it. There was only one t.v. in the bedroom. The main room with the two twins did not have one, so my father-in-law was not very happy. They didn't sleep well because the room was just too hot. The only bathroom is in the bedroom so they had to move the fan out of the doorway at night and then come into our room.
Parking is another issue. You must park several blocks away and it's $10 per day. This was very inconvenient, especially if you have a disability. Finding a place to park while we were dropping bags off and picking them up was a challenge as well.
We didn't feel very safe there either. What really bothered me was that both of the doors to the hallway were propped all of the way open all night long just inviting people to come in. There are a lot of homeless people in Honolulu. The doors to the rooms have vents in them (see photos) and you can hear everything on the streets and in the halls. Someone had kicked in the lobby door overnight and broke the glass out. There was a very heated argument between two strangers on the street in front of the hotel as we were standing there waiting for my husband to pick us up. One guy said to us "what the [--] are you looking at?" We were just very uncomfortable there.
Our stay at the Royal Grove really made a difference in the enjoyment of our trip, or lack thereof. This place is just depressing. They need to spend some money painting and cleaning up this property, or just demolish it.
Bottom line, if you are on a very, very tight budget, stay here. Otherwise, spend some extra money and stay elsewhere. We could not wait to check out and get to our cruise ship. The only thing this place really has going for it is the location since it's only a couple of blocks from the beach. If you are a young, single person in town to party, surf or whatever, this place is probably for you. You really do get what you pay for.
- Also Known As:
- Royal Grove Honolulu
- Hotel Royal Grove
- Royal Grove Hotel Hawaii/Honolulu