When I checked into the Queen Kapiolani Hotel I nearly tripped over the metal frame of the tiny twin bed in the very tiny claustrophobic room we were given on the 5th floor. When I called the front desk to complain, I was told that the Hotel was fully booked and they could do nothing, except send in housekeeping to fix the bed frame. When I asked for the manager I was told there was no manager on duty! What kind of hotel has no night manager??!! I called the front desk a second time and spoke to Len, another employee who was very helpful and was able to move my husband and me to a better room. Len deserves a job promotion and a big raise for listening to the customer!
A frustrated customer, who had to fight for proper treatment and better service at the Queen Kapiolani Hotel.
Word of advice to the owner/management: Get a night manager to service your guests!
- Official Description (provided by the hotel):
- Named after the beloved wife of Hawaii's last reigning King, the historical Queen Kapiolani Hotel is conveniently located one block to Waikiki beach and near the Honolulu Zoo, Kapiolani Park, Waikiki Shell and Waikiki Aquarium. Most upgraded rooms feature views of Diamond Head and/or the ocean and the following FREE amenities: WiFi Internet access throughout the hotel, daily local newspaper, mini-refrigerator and coffeemaker. Additional hotel amenities include meeting and banquet facilities, pool with sun deck and restaurant with panoramic views of Diamond Head and the Pacific Ocean. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, BookIt.com, Travelocity, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Queen Kapiolani Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Queen Kapiolani Honolulu
- Hotel Queen Kapiolani
- Queen Kapiolani Hotel Hawaii/Honolulu