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“Old and tired” 2 of 5 stars
Review of Ohana Waikiki West

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Ohana Waikiki West
3.0 of 5 Hotel   |   2330 Kuhio Avenue, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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Ranked #69 of 82 Hotels in Honolulu
Calgary, Canada
1 review
“Old and tired”
2 of 5 stars Reviewed February 25, 2013

This hotel has only 3 elevators and they are always packed...if you have an iPad and you want to send email etc you have to go to the lobby to access the free Internet ..and wait for the elevator ..again.We could hear everything in the next room from the coughing to the talking...not pleasant. The decor is very old and dated but the housekeeping staff were great ...it is overpriced for what you get and is ready for a complete makeover!

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OhanaWestManager, Guest Relations Manager at Ohana Waikiki West, responded to this review, March 8, 2013
Aloha flinFlon43,

Thank you for your most recent stay at the OHANA Waikiki West hotel. After reading your review, management would like to extend our sincere apologies we were not able to meet your expectations.
Management is aware of some of the concerns you mentioned and have them listed as part of the renovations planned in a couple years. It will address the decor of the room and update some of the technology as well. Though it is a couple years off, it is something to look forward to.
We are glad to hear though that our Housekeeping staff met your expectations!
We are hopeful to welcome you back!
Mahalo,
OHANA Waikiki West Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,544 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (356)
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English first
Auckland Region, New Zealand
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 25, 2013

The hotel could do with a spruce up, however it was clean and well equiped, well situated in Honolulu, close to the markets, beaches, bus route and many restaurants in the locale.
The hotel staff were friendly and helpful, when we arrived we had a leaking airconditioning unit within 10 mins we had someone from maintenance fix the problem.
The only issue I had was the shower in one of the rooms it was very difficult to access.
I would stay there again just for the convenient position of the hotel and the reasonable price, offer everything I wanted a lovely pool, access to public transport and lovely, helpful, friendly staff.

Room Tip: We stayed in one of the Penthouse rooms, great size, clean we faced out on the Kuhio Road side,
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OhanaWestManager, Guest Relations Manager at Ohana Waikiki West, responded to this review, March 8, 2013
Aloha Ana S,

Thank you for taking the time to write a review of the OHANA Waikiki West hotel. Both staff and management are appreciative of your patronage, review, and score of the hotel.
As mentioned in previous replies, management is aware of the decor of the hotel and renovations are planned in a couple years. We are pleased to hear our staff were friendly and helpful regarding your air conditioner. We do apologize you had to experience this, but glad to know our staff responded in a timely manner to assist.
Unfortunately, we are not able to adjust the size of the shower, however if we are able to welcome you back in the future, we will do our best to find a more suitable one to your liking.
Thank you again and we look forward to welcoming you back!

Mahalo,
OHANA Waikiki West Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 25, 2013

I stay at the here at least once a year whenever I travel to Honolulu. The staff is very friendly, the hotel is very clean & located in a great location. We usually go shopping, sightseeing, visit friends & family during the day & get back before it gets dark. We love to go walking around Waikiki during the evening or shop or visit hotels which are nearby. Waikiki Beach is a block away & there are a lot of activities & entertainment during the evening. I love this hotel. It is like a home away from hotel & I highly recommend it to anyone who is looking for a hotel with reasonable rates. The parking rates are high as all the other hotels in Waikiki. You will love this hotel...I do & I am an original resident that returns every year. I could stay with relatives but I love staying in this hotel as it is air-conditioned. I'm just spoiled rotten when it comes to air-conditioning & being comfortable!!!

Room Tip: Get a kitchenette and a room facing Kuhio Ave. on a higher floor so you can see the ocean & at n...
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OhanaWestManager, Guest Relations Manager at Ohana Waikiki West, responded to this review, March 8, 2013
Aloha hulahips57,

On behalf of the staff and management of the OHANA WaikikI West hotel, we would like to thank you for your continued patronage of our hotel! We are pleased to hear how much you like returning to our hotel and that "it is like a home away from hotel."
If there is anything more we can do for you, please contact the hotel directly. We look forward to continuing to welcome you back and for you to enjoy the OHANA Waikiki West hotel.

Mahalo,
OHANA Waikiki West Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Japan
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 23, 2013

A comfortable stay. Reasonably priced, at an excellent location in the heart of Waikiki. Rooms were clean but do need a bit of sprucing up - the decor is really quite outdated. It also would have been nice if room service could have happened in the morning, not at 3pm when we were ready to come back for a nap. The staff were very nice.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OhanaWestManager, Guest Relations Manager at Ohana Waikiki West, responded to this review, March 8, 2013
Aloha manic_cornflakes,

Thank you for staying with us and for your review of the OHANA Waikiki West Hotel. The staff and management are appreciative of the feedback and we will address the concerns you had.
Management is aware of the decor of the room and does plan to renovate the hotel in a couple years. We do apologize it did not meet your expectations this time, but hope once renovation has been completed it will be adequate.
We will advise Housekeeping regarding your comments about the servicing of the room. Our hotel may have been busy during this time, however we will address this concern and do apologize for the inconvenience you experienced.
We look forward to welcoming you back in the future.

Mahalo,
OHANA Waikiki West Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 22, 2013

Must admit wasn't our first choice we tried to book aqua aloha but was booked out however were loved ohana west.close to beach and walking distance to most things.staff on front desk were helpful and cleaning staff bent over backwards and were brilliant.chillis resturant was nothing short of brilliant.pool was fantastic.will stay again for sure.only down side was lifts were slow and noisy and one guy called DJ on tour desk was annoying and pestered us all the time actually turned us off booking tours through hotel.all that said cant wait to stay again great value.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OhanaWestManager, Guest Relations Manager at Ohana Waikiki West, responded to this review, February 24, 2013
Aloha Mark S,

After reading your review, we would like to say "welcome to your new home!" The management is pleased to hear you enjoyed your time here and our staff went above and beyond to help you. Though we were not your first choice, we are glad we were able to change your mind!

We will pass on your compliments of Housekeeping on to our Director so she can praise her staff. Also, management will speak to the management of the tour desk to advise of your experience with DJ. This is not the norm and so we truly are sorry.

We look forward to welcoming you back to the OHANA Waikiki West hotel and feel free to contact the hotel directly so we may assist you.

Mahalo,
OHANA Waikiki West Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed February 20, 2013

If on a budget, this is an okay place to stay. If you need the windows open to sleep, and you are a light sleeper, don't stay here as it is quite noisy. It is located across the street from the back of the International Market. Location was convenient. We slept with the doors closed and it was fine for us. The staff here really make the place. Super friendly from the front desk to the bellmen. The rooms are outdated but since we got a good deal on it, it suited us fine. We were only there for 2 nights. We had a late flight so they let us store our luggage and provided the use of a hospitality suite. I don't like carpetted floors in the tropics so I wasn't too impressed. BTW I'm picky.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OhanaWestManager, Guest Relations Manager at Ohana Waikiki West, responded to this review, February 21, 2013
Aloha travelfuntimes1,

On behalf of the staff and management of the OHANA Waikiki West hotel, we are appreciative of your honest review and score of our hotel from you most recent visit.

We would like to extend our apologies for the noise coming from Kuhio Avenue, but as you mentioned, with the doors closed, it is diminished. We are pleased to hear our staff treated you well and that "it made the place." Our staff are always willing to help and strive to provide the best possible service.

Management is aware of the condition of the rooms and have scheduled to renovate in a couple years. So we are hopeful to welcome you back before then and hopefully after the renovation as well.

Mahalo,
OHANA Waikiki West Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 16, 2013

The hotel has a great location and very friendly staff. The room however was terribly small. There is the Outrigger concierge who was quite helpful with activity planning. The timeshare people are annoying!

I would recommend this hotel for anyone who is traveling on a budget.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OhanaWestManager, Guest Relations Manager at Ohana Waikiki West, responded to this review, February 21, 2013
Aloha Kelly7391,

On behalf of the staff and management of the OHANA Waikiki West hotel, we wouldl ike to thank you for staying with us. We would also like to extend our gratitude for providing a review and a score of the hotel.

The staff and management are appreciative of your honest feedback and extend our apologies your room was small. Please know we would have been able to see what we had available to room move you and so we hope on your next visit, you let us know of this concern. If we are able to welcome you back, please feel free to contact the hotel directly to ensure we meet your expectations.

We would like to apologize as well for the service provided by the timeshare consultants. We will address this issue with their management.

We are hopeful to welcome you back in the future and thank you again for your review!

Mahalo,
OHANA Waikiki West Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ohana Waikiki West

Address: 2330 Kuhio Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #69 of 82 Hotels in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ohana Waikiki West 3*
Number of rooms: 283
Reservation Options:
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Also Known As:
Ohana Waikiki West Honolulu
Ohana West Hotel
Ohana Waikiki West Hawaii/Honolulu

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