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“A fantastic property” 5 of 5 stars
Review of Outrigger Reef Waikiki Beach Resort

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Outrigger Reef Waikiki Beach Resort
4.0 of 5 Hotel   |   2169 Kalia Rd., Honolulu, Oahu, HI 96815   |  
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Ranked #7 of 82 Hotels in Honolulu
Sheffield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“A fantastic property”
5 of 5 stars Reviewed December 15, 2012

Had a 2 night stay here at the Outrigger Reef on the Beach in an Oceanfront Queen room on the 9th floor. This was our first ever trip to Oahu/Hawaii and so we were extremely excited to be here. We loved how open the lobby area was. Being sat at the check in area with a lovely breeze coming through from outside was something we'd never experienced before. It was truly a great start to our time here. Check in was also completed in about 3 minutes.

The view out to sea and towards Diamond Head was amazing, and the little table and 2 chairs on the balcony was a great addition which we took advantage of lots. It was very relaxing to sit there with a drink or a room service meal (which were generally delivered quite quickly, and the portions were pretty big) and look out to sea.

As you can see from the photo, we were visited pretty regularly by birds which was a nice treat! Be careful though, these guys tend to have a wander into your room if you leave the balcony doors open!!

We were due to stay 3 nights but had to cut the stay short and the front desk were very accommodating with this, and there were no problems at all with our request.

We would certainly choose this hotel again on any repeat visit to Oahu. Thank you!

Room Tip: The Oceanfront rooms are well worth the extra price for the amazing view
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,883 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (949)
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Brisbane, Australia
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
80 helpful votes 80 helpful votes
1 of 5 stars Reviewed December 14, 2012

This hotel clearly does not care about customer service and practises in false advertising.
Do not book an ocean view room until you see it first. Do not expect anyonwe to be able to help you if you have a problem, they fob you off and are ruse about it as well.
There are plenty off places to stay so you would think they would be going out of their way to make your stay an enjoyable one, not the case.
I decided against extending my stay here and luckiy for me I only booked a few days to start with and was able to stay elsewhere for the rest oif the stay, I was a bit worried about some of the reviews which is why I only booked a few days, seems it was a smart move on my end.

When you travel such a long way and time is so hard to get off work you dont mind pyaing extra for great service but I detest paying good money for rudeness, excuses and misleading advertisng

Room Tip: only book a night or 2 first to see what sort of room you get and what sort of mood the staff are in...
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  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waukesha, Wisconsin
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 13, 2012

My wife and I just returned from our honeymoon to Hawaii and we thoroughly enjoyed the Outrigger Reef on the Beach. The rooms were very nice, we thought the service was wonderful and it was in a great location. It is right on Waikiki beach and right in the hub of the downtown shopping area.

Plus, they gave us a complimentary bottle of champagne for our honeymoon. :)

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellevue, Washington
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 11, 2012

The hotel is on a great location. We stayed during Thanksgiving week. I got a City View room at higher level, but the ocean view from the balcony is great. The beach a few steps to the right of the hotel which is in front of a military park is the most suitable for swimming. The slope is gentel, so is the wave.

The location is the very convenient, easy walking distance to most of the dining and shopping. We have used the Shorebird for most of the breakfasts, it has great Hawaii fruits to get started, plus many other hot selections. THe hotel staff are very friendly. There many free classes from bead necklace making to hula dancing in the hotel, wish we had time to try the classes but we were too busy with the other outdoor activities.

We used the bus to Pearl Harbor and Hanuama Bay. The bus system is very convenient in Honolulu. Great stay overall.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 10, 2012

My husband and I stayed at the hotel for 8 nights and enjoyed it thoroughly. The staff were great and made every effort to ensure the stay was to our satisfaction. We had an ocean front room and all I can say is Wow. The views were fantastic and because we had a corner room we had 2 balconies. The location was excellent. The beach was accessible via one of the cafes on site or by walking 5 minutes around the corner. Lewers st was opposite which had restaurants and shops. The street that meets the main st of kalakaua avenue. Starbucks coffee shop was on site and it also had 3 other restaurants. Pool was great with spa and plenty of lounge chairs.
Tour desks on site as well. The only drawback was that they tried to sell you tiimeshare but that was everywhere. You just say No and that was it.

Would definetely stay here again!!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
1 review
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 9, 2012

Just stayed here from Dec 2-8th, 2012. Here is what my husband and I discovered:
1. You CANNOT swim at the beach at the Reef - Reef and shells, sharp rocks that we were unaware of and found out the hard way; cuts on our feet! Just a short walk away, you can swim and surf at the beach in front of the Moana Surfrider.....I would recommend the water shoes for kids no matter where you swim.
2. Mai Tai special at the Shorebird is great from 12-5 and their mahi fish and chips is amazing - use the coupons they give you. They also have a good breakfast buffet and the restaurant right next door is lovely as well.
3. The saltwater pool is fabulous, but you do have to pay to rent chairs on the beach..not cheap.
4. Yard House just down the street has the best beer selection, especially if you want a dark beer.
5. Doraku sushi is amazing (above Kate Spade)...
6. The live music at night is really great and can be enjoyed from the majority of the balconies or by the pool at night...great.
7. The Oro Gold ladies in the lobby/hotel will hard sell you and draw you in with their samples....stay away. The salesgirl told me that she could only give me a special offer that day because she would be gone the rest of the week and we saw her there the next day....ugh.
8. The time share people weren't that bad, no big deal.
9. Reseach your trip because the concierge & Activities Desk weren't the most helpful...better to ask the waiters/waitresses about the island.
10. The ABC stores are great, but the Coco Cove stores are great and have very different things to offer....
Above all, clean rooms, very quiet and very friendly staff.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Langley City, Canada
Contributor
16 reviews 16 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 5, 2012

My wife and I are currently at the hotel and are enjoying our stay, the room is clean and the house keeping staff are great as well as the rest of the staff we've been in contact with, I did see an earlier review that commented on the timeshare sales. The only hotel staff that have said anything about the timeshare sales are the ones we approached and declined the offer of a free breakfast, the timeshare people on the street are a bit of a pain but this is not our first trip to Waikiki and have pretty much learned out to shut them out, they're just doing their job and for the most part are nice and don't push there is usually someone right behind you that they can pitch to. Would we stay here again you bet we have stayed here before as well as other hotels in the area and this is one of the nicer places to stay.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Outrigger Reef Waikiki Beach Resort

Address: 2169 Kalia Rd., Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Honolulu
#5 Luxury Hotel in Honolulu
#5 Romantic Hotel in Honolulu
#6 Spa Hotel in Honolulu
#6 Business Hotel in Honolulu
#10 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Outrigger Reef Waikiki Beach Resort 4*
Number of rooms: 639
Reservation Options:
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Also Known As:
Outrigger Reef On The Beach Hotel Honolulu
Outrigger Hotel Honolulu
Outrigger Reef Beach
Outrigger Honolulu
Honolulu Outrigger
Outrigger Reef Waikiki Beach Resort Hawaii/Honolulu

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