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“Not a happy camper!” 1 of 5 stars
Review of OHANA Waikiki East Hotel

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OHANA Waikiki East Hotel
3.0 of 5 Hotel   |   150 Kaiulani Ave, Honolulu, Oahu, HI 96815 (Waikiki)   |  
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Ranked #46 of 82 Hotels in Honolulu
Coronado, California
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Not a happy camper!”
1 of 5 stars Reviewed February 28, 2013

Stayed here for our Anniversary and it was a great location for the price. We had a corner one bedroom suite, lots of windows and a pretty good partial view of the ocean and the street was actually real quiet for the location. That's where it ends! The furniture in the room was dirty and stained along with the carpet. The lighting in the bathroom was so bad that you couldn't see anything in the mirror and was unuseable. The wi-fi connection was free but it was so bad that you couldn't use it for more than a minute or so before you got dropped. The bed was only a queen but so uncomfortable that we asked to be moved, but they only had a lesser quality room in the back of the hotel, so we stayed for seven sleepless nights. The tv would lose the sound after awhile and the microwave quit running several times, like it was getting overheated. We could not even checkout on the tv because that part of the system didn't want to work on our tv so we just left without checkout! I would not recommend this place.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OHANAEastManager, Manager at OHANA Waikiki East Hotel, responded to this review, March 6, 2013
Aloha Bevertl,

Mahalo for your recent review on TripAdvisor and we humbly apologize for your dissatisfaction with your recent stay. We apologize that our property did not meet your expectations as your feedback is something we take seriously and helps us to improve our product and services.

Thank you again for your review and we hope that one day should you travel back to Oahu you will consider giving us another opportunity to host you once again.

Island Regards,
OHANA Waikiki East Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,086 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (265)
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English first
Top Contributor
69 reviews 69 reviews
22 hotel reviews
Reviews in 49 cities Reviews in 49 cities
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed February 25, 2013 via mobile

We were passing through Honolulu, on our wat to Asia. I found a reasonable last second rate for $169 for one night. From past visits and living on Oahu a few years ago, I knew the Ohana East's reputation for an adequate budget hotel.
After a short taxi ride to hotel, I had the misfortune of having a very unpleasant (RUDE female...Maile) receptionist check us in. The receptionist to my left (male), was checking another couple in, and I soooo wish we had him. Maile acted as if I interrupted her soap opera, or her daughters wedding. Since we got the $169 rate on the Internet, we were supposed to receive a "lesser" room. The only room she had left was the 15th floor kitchenette with a balcony and view of the ocean. From apparences, this really upset Maile, since she told us this room was much more expensive than $169 a night. Our check in was the lowlight of our vacation!
Pros: affordable price, pool
Cons: Maile
Note: I normally do not call out horrible service by name, but Maile definitely deserves rudest and underachieving reception it's award.
22 Feb 2013

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OHANAEastManager, Manager at OHANA Waikiki East Hotel, responded to this review, February 28, 2013
Aloha Priffle,

Mahalo for your comments on TripAdvisor , we'd like to apologize for your recent encounter upon checking in to the OHANA Waikiki East hotel. Your feedback is important to us as it helps improve our services. Your concerns will be addressed and once again we do apologize for any inconveniences you experienced. We are very appreciative that you chose to stay with us and hope that we can welcome you back in the future. Please do not hesitate to call us at the hotel directly.

Island Regards,
OHANA Waikiki East Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnaby, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 25, 2013

Central to transport, restaurant, international market and the free shuttle is just outside the door that takes people to Alamona Shopping centre. Hotel is reasonable priced considering its proximity to most things. I have stayed at the East and West Oahana. That's where I will return to stay every time I visit Honolulu.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OHANAEastManager, Manager at OHANA Waikiki East Hotel, responded to this review, February 28, 2013
Aloha HIbiscus626,

Mahalo for your recent review on TripAdvisor and for staying with us here at the OHANA Waikiki East Hotel. We look forward to welcoming you back in the future.

Island Regards,
OHANA Waikiki East Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pagosa Springs, Colorado
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 25, 2013

An older hotel in Waikiki, but a really good choice if you want to be within walking distance of everything. The rooms are comfortable and clean. Not terribly large but you aren't spending time in your room anyway. The staff is very friendly. There are three restaurants connected to the hotel which is handy when you don't feel like going anywhere else. They have a decent pool and small workout room. All in all, a nice hotel that won't break the bank. You will enjoy the location most of all.

Room Tip: Try for a higher floor. Can get a peek of the water.
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OHANAEastManager, Manager at OHANA Waikiki East Hotel, responded to this review, February 28, 2013
Aloha Ruby717,

Mahalo for staying with us here at the OHANA Waikiki East hotel and for your review on TripAdvisor your kind words are most appreciated. Mahalo also for recognizing our staff as being very friendly.

We look forward to welcoming you back in the near future.

Island Regards,
OHANA Waikiki East Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 24, 2013

My comments are similar to many others. Location is good with many amenities within very short walking distance. Beach is only a 5 minute walk. Beds are a bit on the hard side and can be uncomfortable if firm is not your style. Don't recommend getting a kitchenette. Rooms are on the corners with a juliette balcony (fake balcony) that doesn't serve any purpose. Shower in bathroom is so tight that if you are at all over sized you will have a hard time getting into it, plus rooms are smaller. We asked to be moved to a regular room which was much nicer and larger. Hotel is older but is kept very clean and is reasonably priced for Waikiki. Would recommend staying here if you don't mind not being on the beach and don't want to pay an arm and a leg. Food in hotel restaurant is pretty good and reasonable for the area.

Room Tip: Stay away from the kitchenette units unless you absolutely need a small fridge and microwave.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OHANAEastManager, Manager at OHANA Waikiki East Hotel, responded to this review, February 28, 2013
Mahalo Caintown for your recent review on TripAdvisor regarding your stay at the OHANA Waikiki East Hotel.

We appreciate your honesty in your review of the hotel and thank you for staying with us.

We look forward to welcoming you in the future and are more than willing to help you with a future reservaiton by calling the hotel directly.

Island Regards,
OHANA Waikiki East Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria BC Canada
Top Contributor
57 reviews 57 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 22, 2013

We got room 1618, great view of the water through the Hyatt towers. Try to get south facing! If you want a kitchenette, they are mostly on corners and have pretend balconies, nothing you can sit on. We gave up the kitchenette and were happy with the fridge and coffee maker. The food pantry is behind and the ABC on the other corner. Get a rotissarie chicken (Pantry) and bread (ABC) and you are set for a quick lunch or dinner. Many restaurants VERY close, and huge variety. Lots of one bowl meals in the marketplace, on up to fancy. The Japanese buffet behind the Ohana is $20 and lots of variety. The hotel maids are great, will give you extra coffee or towels etc. The pool is shady til after lunch at this time of year, then the sun slowly comes around the edge. There is a fairly hot tub. The beach is literally about a 4 minute walk. We went farther east towards the zoo/park for easy snorkeling and no crowds, maybe 10 minutes total. Ala Moana park and beach is also gorgeous and unpopulated. The pink shuttle is free with the hotel door card, but the colour of the card changes monthly so if you start a new month, the shuttle folk want you to get a new card from the hotel, and the hotel didnt mention that. Our room had two comfy beds and a lounger, 2 closets and a table/chairs. Kitchenette rooms only one bed, one closet and crappy shower door opening...door hits the sink, no big people will like it. The Kings village across the street has a market night every Monday and Friday, get the $3 fresh fruit and the cinnamon buns are heaven. We used a 2 for 1 breakfast coupon at Moose McGillicuddys and loved it, and their happy hour drinks and Sunday fajitas are fabulous. Dont take pool/beach towels, the desk gives you lots and you include them with your shower towels when wet. The excursion people are helpful in the lobby but some are anxious to sell you a time share and offer the free breakfast etc and wave the info card at you daily. If you have any questions, we spent 3 weeks there and glad to help.

Room Tip: there is noise at times, it is a big city, but we loved the view from 1618, so from 1612-1622? would...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OHANAEastManager, Manager at OHANA Waikiki East Hotel, responded to this review, February 28, 2013
Aloha LoloVictoria,

Mahalo for your great review on TripAdvisor and your honesty in describing the kitchenette versus the city view rooms as well as the views and balconies. We apologize for not mentioning to you that a new month means new keys in order to ride the Pink Line Trolley. We also apologize for the "anxious" time share people in the lobby and we will address this with the staff.

Your kind words regarding our maid service is greatly appreciated. And your description of the hotel location in proximity to everything is right on point. In regards to the sunlight over the pool, due to the structure of the hotel the sun comes over the pool around two pm, but any guest staying at the OHANA Waikiki East are welcome to use the pool at the OHANA Waikiki West as the sun shines on the pool from morning until late afternoon and there is also a pool bar there as long as you take the pool towels from us with you.

Once again Mahalo for your review and we look forward to welcoming you back in the near future.

Island Regards,
OHANA Waikiki East Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Billings, Montana, United States
Senior Contributor
41 reviews 41 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 9, 2013 via mobile

I've stayed at this hotel several times with the experience ranging from great to less-than-pleasant. This review will be based solely on this stay.

The check-in and check-out experiences were pleasant and the staff was friendly and helpful in of our dealings with them.

The room was clean and fairly large. The decor is nothing fancy and they still use old-fashioned tvs instead of flat-screens so anything that's broadcast in flat-screen dimensions doesn't display correctly. There's a fridge but no microwave which would have been great for reheating some leftovers. The bathroom is ridiculously small in every room I've stayed in and this time was no exception. There is very little counter space for toiletries and makeup/lotion/perfume/girly stuff so you can't just leave all your stuff out for easy access. It was clean though except for some chunks of soap from the previous guest left in the teeny-tiny soap holder in the shower.

We were told our room was a pool-view room which was a rather generous description. It was actually a parking lot view unless you went out on the balcony and looked right. We didn't care though. We were only in the room to sleep and shower in the morning.

On the downside, the walls are thin. We heard a lot of noises from the rooms on each side of us. On our last night we were awakened by a woman in the next room jabbering very loudly on her phone at 4:30 in the morning. We gave her 15 minutes before my husband finally pounded on the wall and she stopped.

The worst thing isn't something that can really be blamed on the hotel but it did effect our stay. Someone in one of the rooms near us regularly smoked cigarettes in spite of the fact that it's illegal to do so. I don't know why they couldn't take it out on the balcony but they didn't. At some point in the evening, some time during the middle of the night and early in the morning, cigarette smoke would come wafting into our room from the hall. We were never able to figure out what room it was coming from. We did lodge a complaint at the front desk but apparently, they couldn't find the responsible party either because it was repeated every night and morning of our stay. It's the one thing that would make me think twice about staying here again.

On a final note, we checked in late and didn't want to wander around looking for someplace to eat or waiting an hour for a table after a long day if travel so we went to the Round Table pizza place downstairs. It was pretty darn good.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OHANAEastManager, Manager at OHANA Waikiki East Hotel, responded to this review, February 27, 2013
Aloha Wendy,

Thank you for taking the time to write a review regarding your stay at the OHANA Waikiki East hotel and letting us know your check in and check out experience was pleasant and for your kind words towards our staff.

We appreciate your honesty in your review in regards to the walls being thin and in regards to the TVs. We apologize for the soap left in the dish and will address it with our housekeeping staff. We also apologize for the guest who choose to smoke in their rooms although there is a $250.00 fine if you are caught smoking in the room or on the balcony, some people will disregard the rules

We are hopeful we will be able to welcome you back in the future.

Island Regards,
OHANA Waikiki East Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about OHANA Waikiki East Hotel

Address: 150 Kaiulani Ave, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3 star — OHANA Waikiki East Hotel 3*
Number of rooms: 441
Official Description (provided by the hotel):
Welcome to OHANA Waikiki East. Located in central Waikiki at Kuhio and Kaiulani Avenues, this Waikiki hotel is just a 7-minute stroll to Waikiki Beach and one block from Kalakaua Avenue’s shopping and entertainment. OHANA Waikiki East provides safe, clean and well maintained mid-level accommodation proudly supported by long serving hosts; many who have been with the Outrigger family for over thirty years. OHANA Waikiki East is unlike beachfront resorts where you may choose to spend your time indoors. Rather, it is an enjoyable home base for your Island adventures. Early surf, mornings on the beach Retail therapy, afternoon cocktails beachside Sublime dining, evenings of Island entertainment Enjoy Waikiki! ... more   less 
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Also Known As:
Ohana East Hotel Honolulu
Ohana East Honolulu
OHANA Waikiki East Hotel Hawaii/Honolulu

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