Three companions and I had a very disapponting, disturbing, and expensive experience, which was the low point of our one week cruise of the Islands and one week stay at Manoa Valley Inn (2001 Vancouver Drive, Honolulu, Hawaii 96822) split up between April 4 and April 18.
Their glossy pamphlet lists them on the National Registry of Historic Places, and they claim a 5-star rating with Fisher's Guide to Hawaii.
We seek out bed & breakfasts to have a better experience than one can have at a hotel. Based on the pictures, pamphlet info, and web and travel book info, one would get the impression that at Manola Valley Inn, one would be treated with efficient, generous hospitality. This was not the case:
Some of the problems:
-Reservations initially lost and had to be remade
-Our names incorrect when we arrived
-Manager thought we were leaving when when we were arriving
-3rd floor room so hot and stuffy we had to move to the "carriage house," a converted garage with ripped screening completing the upper walls, cockroaches, and rusting paint cans around doorway
-No kindly assistance with luggage to 3rd floor
-Filthy windows obscure view
-Some lights had to be jiggled to work
-If you make reservations over the phone instead of at their web site, you will not be told of the lack of AC and TVs, just the size of the bed and the availability of a private bath. This is a problem especially for folks with asthma or a heart condition, or insomnia
-Until we complained, their "exemplary" continental breakfast Moon Travel Guide) was questionable supermarket packaged sliced bread and one kind of bagel, lukewarm coffee, and no half and half. You got mangoes and papayas only if there were any ripe on their trees.
-Trash cans lined with used supermarket plastic bags
-Staff eats their "full, hot" breakfasts in front of guests
-No welcoming afternoon tea or evening wine and cheese that 5-star bed and breakfasts offer their guests.
-Dodged heavy shingles that flew off their roof, left by the roofers over the weekend.
-Newspaper seldom available
-Owner vocally claims puzzle page for herself and her staff
-Reminded that we could reuse our towels
-Reminded that we don't have to have our rooms serviced daily
-lack of back porch lights is dangerous & discourages nightly gatherings
-Catching a movie more important than dealing with guests comfort issue
-Ownersdogs wake you every morning at 7 a.m.
-Called property manager twice at adjoining, low-income housing about a child sceaming and begging his mother not to hurt him (police apparently won't come out unless you know exactly where the screams are coming from)
Beautiful garden and morning vistas of Honolulu and Diamond Head from the back porch, just didn't justify the pricey room charges for this property, when one adds up the lack of amenities and aggravation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
- Also Known As:
- Manoa Valley Hotel
- Manoa Valley Hotel Honolulu
- Manoa Valley Inn Hawaii/Honolulu
- Official Description (provided by the hotel):
- The Manoa Valley Inn is a Victorian Inn filled with European antiques with a bit of island flair. This Historic Country Inn is an Oahu landmark located in an exclusive area of Honolulu right by the University of Hawaii. The Manoa Valley Inn was built in 1912 and provides a luxurious and quiet experience away from the din of Waikiki for visitors and local residents alike. The Inn is listed on the National Register of Historic Places. The prestigious Country Inn is conveniently located within minutes of Waikiki and the downtown Honolulu business district, yet it is surrounded by the beauty, luxury, and serenity of Manoa Valley. Relax in the quiet of the peaceful and spacious veranda and soak up a bit of Hawaiian nostalgia from years gone by. Stay with us, it's a very special surprise. It is an intimate retreat that provides a unique alternative to resort living. The Manoa Valley Inn has six special, spacious rooms and a charming country cottage waiting for you. We are within walking distance to U.H. Manoa, bus lines, restaurants and theater. Relax in our tropical saltwater heated swimming pool with a soft flowing waterfall located in a secluded garden with many trees and flowers. Breakfast consists of island fresh fruits, yogurt, bread, muffins or bagels, cold cereal, coffee, tea & juice, as well as brown rice, oatmeal with plenty of assorted nuts and dried fruits, a variety of tofu dishes and stir fried vegetables .. eggs when served are from an organic farm run by a family member. We buy local products from local organic farms as much as possible.Our Inn has five permanent guests who are 4 friendly and playful dogs and 1 mysterious black cat! E Komo Mai... Come In, Join Us. ... more less
- Reservation Options:
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