I just returned from Hawaii on Tuesday, Dec. 24. We stayed at the Imperial from Dec.18-23, 2013. Everything was fine about the hotel except the location of the room. They put us on the 7th floor and I could hear EVERYTHING that was happening on the streets below. We checked into the hotel late Wednesday and got straight into bed. I could hear people yelling, horns blowing, motorcycles revving their engines. It took me a long time to get to sleep.
The next morning first thing my daughter and I did was get up and go to the front desk to see if we could switch rooms. I was told I had to go to 2nd floor reservations and so we did. The woman at the front desk up there was rude. She was not at all considerate or caring. It was all about "business." She said she may have a room on the same side of the building and I said that was fine as long as it was much higher. She then told me about the $50.00 cleaning fee. WHAT!!! $50.00 to change sheets on a bed because that's literally all I did in that room. Absolutely ridiculous. I hadn't unpacked a thing. I literally plopped on the bed and slept in my clothes. Or shall I say "tried" to sleep! Well, I walked away and was really upset the entire day but had to let it go so I could enjoy myself without the stress. Each night was the same except come Monday morning, Dec. 23rd I was awakened at 5:52am by the trash truck, I'm guessing anyway. And they must have had 20 trash cans to pick-up because the noise seemed to last forever!!! I couldn't get myself back to sleep and it was my last morning to sleep in. For this reason, and the lack of respect and caring, I will never stay at this place again.
I am a timeshare owner and have paid thousands of dollars over the years for the timeshare and maintenance fees. I exchanged one of my locations for the Imperial and I would THINK I would be treated with more consideration and kindness!
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- Also Known As:
- The Imperial Hawaii Resort At Waikiki Hotel Honolulu
- The Imperial Hawaii Hotel
- Hawaii Imperial
- Imperial Hawaii Honolulu
- Imperial Waikiki
- Imperial Hotel Waikiki
- Imperial Of Waikiki
- The Imperial Hawaii Resort At Waikiki Honolulu