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“Nice Lobby, tired halls, elevators and rooms.” 2 of 5 stars
Review of Airport Honolulu Hotel

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Airport Honolulu Hotel
2.5 of 5 Hotel   |   3401 Nimitz Highway, Honolulu, Oahu, HI 96819 (Formerly Ohana Honolulu Airport Hotel)   |  
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Ranked #63 of 82 Hotels in Honolulu
The Woodlands, Texas
Top Contributor
75 reviews 75 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
44 helpful votes 44 helpful votes
“Nice Lobby, tired halls, elevators and rooms.”
2 of 5 stars Reviewed yesterday NEW

Very much a 2 star hotel. Staff is very pleasant but this cannot make up for overall creepiness of halls and rooms. Unfortunately, United will put you up here if they foul up your flights (yup, thanks United). Guarantee their flight staff has not stayed here in years. Or if they have, they get different rooms. 5 minutes from Honolulu Airport and good shuttle service.

Room Tip: Airport motel. No good rooms.
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  • Stayed April 2015, traveled as a couple
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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680 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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English first
Key West, Florida
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

January 2015 one night stay on way home from New Zealand since connections didn't allow for a flight out that night. Dated and very busy with many military of whom they seem to take great and well deserved care. Basic but clean room. Front desk staff were always over worked but professional upon a 11pm check in as well as 7am departure. Closeness to the airport can't be beat. Don't arrive late at night hungry as no restaurant open that late. Shuttle to and fro from airport works well.

Stayed May 2015, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Manager at Airport Honolulu Hotel, responded to this review, yesterday
Aloha PCBCool,

Thank you for your previous stay with us back in January! We are please to have welcomed you to Airport Honolulu Hotel.

Thank you for sharing your experiences with us. As you mentioned, we do have a great location and professional staff. We are working to improve our guestrooms and are in the process of deciding on the best design for the room. We feel we are very close to moving forward on this guest room refresh and feel confident you will too when we are completed.

Thank you for your stay and sharing with us. We will use these comments as training tools on how to improve ourselves. Look forward to welcoming you back in the future!

Mahalo,
Brent Kitsu
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guam, Mariana Islands
Top Contributor
166 reviews 166 reviews
44 hotel reviews
Reviews in 72 cities Reviews in 72 cities
139 helpful votes 139 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Just stayed the night, between flights, but after a long day of traveling, this hotel was just what I needed. I called them from one of the courtesy phones at the airport and they informed me where to meet the free shuttle.

The shuttle runs every half hour from the lobby, 24 hours a day. The driver was professional and assisted with lifting luggage.

Speaking of the lobby, it looked very clean, new, and modern.

The room was decent and clean. Nothing fancy, but all I needed was a place to freshen up and sleep. Used the wake up call in my room to make sure I made my flight on time.

You could hear the highway, but I likened it to white noise and had no trouble sleeping. There was a balcony to view the highway, as well.

I was offered the government rate of $145/night.

  • Stayed April 2015, traveled solo
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Manager at Airport Honolulu Hotel, responded to this review, yesterday
Aloha foxegurl266,

Thank you for staying with us recently at Airport Honolulu Hotel! We are appreciative of your decision to stay with us.

We are glad to hear we were able to meet your expectations on your short stay with us. As you mentioned, we have a complimentary shuttle to and from the airport, clean lobby, decent and clean rooms, and a great location! Thank you for writing about your stay.

We look forward to welcoming you again on your next visit!

Mahalo,
Brent Kitsu
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
Top Contributor
100 reviews 100 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We stayed here for 12 days while we were recently moving off island, and as the title says...I really wanted to like it. But for the price per night, we could have stayed at numerous other hotels that would have been nicer. They DO allow pets, which was why we stayed here (we have a kitty), but not sure why the pet deposit is so high if we would just be put into a room with tile that can't be ruined and they want you to carrier your animal each time the maids come. I wasn't really willing to do that, so between that and both of us getting sick, we didn't utilize the maids for much more than new sheets that we changed ourselves, towels and supplies as needed. I will say that the housekeeping staff was actually the highlight of the stay. They were friendly and engaging, efficient and unobtrusive. When we needed to borrow something, they were quick to help. Otherwise, $30 a night to park on top of your stay, our hot water on our sink was broken when we got there, so after a long day we had to wait for the maintenance staff to come in and fix it while we sat there, the batteries died in our TV remote...they had to put in a work order to change them (and we had batteries but couldn't put ours in there because they are screwed in...I guess people steal batteries?) and they NEVER got changed the whole time we were there, the restaurant was pretty gross for breakfast (husband got a stomach ache and I boxed mine and then didn't eat it later), our "do not disturb" sign was either stolen 3 times (there weren't enough for every room it seemed) or the staff took them, which is even weirder, and we were next to the LOUDEST, most obnoxious couple and their two kids, that spent their days (and I mean ENTIRE days) screaming at each other...the mother cussing and yelling, the kids screaming and crying and throwing tantrums...and because they had two rooms across the hall from each other, they spent a lot of that time yelling IN THE HALL. No staff EVER stopped it, and I know they were aware (I watched it happen numerous times around staff and other guests), the wifi was HORRIBLE and we couldn't run anything but one of our laptops from it (out of 3 laptops, a tablet and 2 phones) so I couldn't catch up on work or watch anything from Netflix or Hulu or YouTube or anything. I feel like I could go on and on...but you get the idea. The other positive was it's proximity to the airport and having a shuttle...but that was it for me. Wouldn't stay again and wouldn't recommend. The only reason it doesn't rate as horrible is it was pretty clean with the friendly cleaning crew, close to the airport and allowed pets...so it fit what we needed at the time with no other luxuries or positives.

Room Tip: Pick a room in another hotel...
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  • Stayed April 2015, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Manager at Airport Honolulu Hotel, responded to this review, yesterday
Aloha ZeeGee808,

Thank you for choosing to stay at Airport Honolulu Hotel in April!

After reading your comments, we would like to apologize for the inconvenience and not meeting your expectations. Seems there were many concerns that occurred. Our rates are competitive with other hotels on the island and we are one of a few hotels that as you mentioned accept pets. We do ask for the pets to be locked up while the maid services the room as we have had pets run out of the room or attack our housekeepers during service.

Not replacing your batteries in the remote control during your 12 day stay is a concern and so we will investigate this and find out what may have happened. We apologize for the noise from your neighbor and not sure if a manager was advised. We do have other rooms we could have moved you to in order to have a quieter stay.

We will use the comments you mentioned as learning tools to improve our service. We strive to providing the best service possible and so we apologize for not meeting that expectation.

Thank you again!

Mahalo,
Brent Kitsu
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Quick reliable free shuttle. Small store in hotel stocked well. Room had fridge, microwave and coffee. I walked to Big Kahuna Pizza around the corner and thought once maybe I shouldn't have been alone at night because I saw a few homeless but no guts no glory. They will shuttle you to the Best a Western which has a restaurant but I would just walk around the corner to the better food. At least you would be closer if you let them take you half way but it was really only about a 10 min walk. There was also BBQ, sandwich places, Starbucks, sushi and McDonalds right there. The room was very clean and quiet. I liked this room better than the Best Western room. I walked the next morning about 15 minutes to rent my car. Too convenient.

Stayed April 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Manager at Airport Honolulu Hotel, responded to this review, yesterday
Aloha Lisa E,

Thank you for your staying at Airport Honolulu Hotel in April! We are appreciative of your stay!

Thank you for sharing your experiences with us and other travelers. As you mentioned, we do have amenities in the hotel for our guests. Being in an industrial area, there aren't many choices to choose from for dining, but glad you were able to find some. We do have clean and quiet rooms, along with a great location.

We look forward to welcoming you back again in the future!

Mahalo,
Brent Kitsu
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel served it purpose of being close to the airport for a 1 night stay, I was a bit worried about the noise from the freeway, however this wasn't an issue as the aircon unit was so loud it you couldn't hear the planes or freeway. The room was clean and functional and the check in staff were friendly, the free shuttle to the airport was handy. However I feel it was overpriced for what we got.

  • Stayed April 2015, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Manager at Airport Honolulu Hotel, responded to this review, 1 week ago
Aloha Amber H,

Thank you for staying with us earlier this month at Airport Honolulu Hotel.

Thank you for writing a review and for sharing your experiences. We apologize for the noise the air conditioner made, however please note we are working to replace our air conditioning units. It is an extensive process, but we are in the process of resolving this concern.

Thank you for staying with us and hope you enjoyed your time in Hawaii!

Mahalo,
Brent Kitsu
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Average motel that is convenient to the airport. Recommend this place only if you have an early morning flight. Has a 24 hour shuttle to the airport. We were on the 5:00 am shuttle, and they left on time.
Pros: Airport shuttle, comfortable bed.
Cons: Hotel was pricier than I think it should have been. Charge for parking. Restaurant closed Friday to Monday night (there is a shuttle to/from a nearby hotel that had dinner).

  • Stayed April 2015, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Manager at Airport Honolulu Hotel, responded to this review, 1 week ago
Aloha GeographyGuru,

Thank you for staying at Airport Honolulu Hotel earlier this month!

Thank you also for writing a review and sharing your experiences. We apologize we were not able to meet all of your expectations. We will look into the rate concern, however we feel we are priced accordingly compared to our competition. Also, a hotel stay in Waikiki will be higher and include a one way $35 taxi fare. We do cater to those needing a quick hotel stay before an early morning flight, as well as assisting military families.

Thank you again for staying with us and hope to welcome you back in the future.

Mahalo,
Brent Kitsu
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Airport Honolulu Hotel

Address: 3401 Nimitz Highway, Honolulu, Oahu, HI 96819 (Formerly Ohana Honolulu Airport Hotel)
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#30 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Airport Honolulu Hotel 2.5*
Number of rooms: 307
Official Description (provided by the hotel):
The Airport Honolulu Hotel located is located 2 miles from Honolulu International Airport. Complimentary 24 hour airport shuttle service is available to and from the Airport. All rooms have a microwave and a refrigerator. Nearest hotel Hickam AFB, Pearl Harbor Naval Station and Fort Shafter. Property located 4 miles to cruise ship departures and 8 miles from Waikiki. Aloha Stadium, Home of the ProBowl is two miles away. Waipio Sports Complex is 15 minutes away. ... more   less 
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Also Known As:
Honolulu Airport Hotel
Airport Honolulu Hotel Hawaii

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