We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful Hotel but....” 4 of 5 stars
Review of Hilton Hawaiian Village Waikiki Beach Resort

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Hilton Hawaiian Village Waikiki Beach Resort to your Saves list
Hilton Hawaiian Village Waikiki Beach Resort
4.0 of 5 Resort   |   2005 Kalia Road, Honolulu, Oahu, HI 96815 (Waikiki)   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Bonus Points + Suite
Ranked #38 of 82 Hotels in Honolulu
Sydney
Top Contributor
65 reviews 65 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
82 helpful votes 82 helpful votes
“Beautiful Hotel but....”
4 of 5 stars Reviewed January 14, 2014

My family and I just spent 7 nights here in a beautiful 2b/2ba condo in the lagoon tower. The rooms were huge and also included a full size kitchen, balcony, lounge room and 3 tvs. Very comfortable indeed. The beds were very comfortable and we even had mid week housekeeping which was a nice surprise. We also had complimentary use of the washer and dryer. There was one on each floor. The staff throughout are also very nice and very efficient.This property has plenty of restaurants plus an ABC store and starbucks onsite. There are about 5 different towers in the village. 3 are in a u shape overlooking a large grassy patch and the lagoon. This green grassy patch is where that noisy Luau operates 5 nights a week from about 630-830pm. Before and after this is the setting up and then the packing up so more noise. You may want to disappear from 630-830. I have been advised this is only a temporary measure as the usual spot is being renovated. The lagoon itself is pretty and great for the kids but who is in charge of this? It seems open to anyone and everyone which is not a problem but the reason I am asking is because the maintenance of the lagoon is almost non existent. My 13yr old fished out 5 dead fish that were floating on the surface. Why did they die? Is the water toxic? The lagoon is a better option than the beach down here (especially if it were without dead fish). At the beach, it is advised you wear shoes in the water, because of all the rocks in the water. The sand is also on a very hard surface. One of the BIG problems I have with this resort is that you have to pay to have a lounge chair. $15 p/chair for a day + $15 for a beach umbrella. For a family of 4, this equates to $75 p/day. A bit rich dont you think! GO TO THE ABC STORE, BUY A BLOW UP MATTRESS AT $2.99 + 60c TO INFLATE and you have it all week. Even better, you can use it in the water and pass on to another family on your departure! As for the umbrella, you may want to hire this otherwise move around the lagoon with the sun. It seems that all the hotels on Waikiki Beach are doing this. So sad!! Also the hire of the paddle boards, the kayaks and the paddle boats are excessively priced. Between $40-60 per hour depending on which one you hire and if you have kids, it's hard to escape it because everyone else is having a turn. I don't believe there is a "quiet" end of waikiki beach. It's all busy. However, one of the bonus to staying here is if you are a fan of Hawaii 5 0 and it's filming season, you will probably have a great chance of seeing some filming done just beyond the lagoon, as we did.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

9,233 reviews from our community

Traveler rating
    3,454
    3,272
    1,541
    606
    360
See reviews for
3,391
2,997
241
918
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,327)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 14, 2014

$500 all-in is actually a decent price in Waikiki for a generous ocean front suite with wrap-around balcony. Hilton Hawaiian Village is a zoo, and the Alii Tower, as others note, has it's own reception and concierge saving you lining up with the herds elsewhere. It has its own direct beach access, a small dedicated but at times crowded pool, and used to have it's own breakfast area, now gone. Village eating options are either overrun, mediocre, or both. Service and attitude throughout is about what you get from an airline check-in. For the location and for the price, it's all acceptable. It's our third stay in the Alii Tower, and will be our last. Why? There's a loading dock right next to the tower, and all mornings you have some noise. For some reason, on Wednesday the sound of idling diesel engines, loading ramps, reverse beepers, chains, people yelling went on more or less continuously for hours from 5:30 a.m. on. Think I'm making this up? Watch the video attached to this review and decide yourself if the price is worth it. My wife refuses ever to return. We're now staying in the Halekulani, a superb hotel with outstanding service attitude further down the beach, and finding the shopping and dining much more convenient. The Halekulani costs more, but there are other affordable options in the area.

Room Tip: Get the highest floor you can. If you can't check out and move.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GTA
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 14, 2014

Had a conference so work paid for the stay and my wife and I stayed Jan. 8-13, 2014

Our first room was in the Diamond Head Tower - the room was very dated with old colours and worn fixtures and furniture, mildew in shower and old stained faded wallpaper, the room smelled like old urine, sliding bathroom door would not shut etc. The Hilton brand is done damage by allowing this type of room in their collection. We finally were able to get moved to the Tapas tower which was a much improved room more in keeping with the Hilton name and price tag of the resort. Our friends were in the Kalia tower and it is equally as nice and might be a bit newer. I hear the Ali'i and Rainbow towers are much better but cost more to get into. All rooms have nice ammenities with fluffy towels, nice mattresses, coffee machines, small refrigerators etc. Our A/C unit in the Tapas room was partially working but we only had the room for 2 days aht it was cooler out so we lived with it.

As stated previously the resort is large with many people and it's very busy and for us it was very noisy, lot's of construction going on and rooms are not soundproofed well at all. Even up on the 16th floor we could continually hear trucks beeping, kids screaming, construction noise right through our patio door, maids and slamming doors easily hear in our room constantly as well, could even hjear the elevator ding 3 units away clear as day in teh first room we had. . All rooms appear to have balconies and most views are nice. higher floors facign the ocean will typically have at least a partial ocean view. The Rainbow tower is currently under exterior renovations which you can hear all over the resort.

Location to the beach is the best asset of this place. Lots of stuff to do and close to the beach, however everything on the resort is pretty expensive. They give you two towel cards free and the rest is up to you to rent at crazy prices like $15 for a beach chair and $30 for an umbrella! The ABC stores on site are your best bet to find a few normal priced items but in general they are quite pricey on any essentials. On the resort food is expensive like $3.20 for a large regular coffee and for a large hawiian pizza cost us $30 and believe it or not they used canned pineapple?!? We found you have to get out of the resort tourist trap areas to get some more normalized pricing and non-commercialized food.

Lots of little overpriced shops on the resort trying to get your impulse buy and same for excursions which seem overpriced as well. We didn't go for the timeshare presentations although they asked us a few times.

Overall I think this is probably a good place for a family or group but not the best place for a quiet romantic getaway.

Pics from room Tapas 1639

Room Tip: Higher is better, Avoid Diamond Head tower
See more room tips
  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Top Contributor
54 reviews 54 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed January 14, 2014

This is a family resort. The Hilton chain is a highly refined money generating machine. If you have the money they will provide you paradise. If on a budget, you will get a nice clean and simple room. It will be in the nosebleed section of their property, but it will be clean and have all the basics. That being said, in Hawaii even the basic rooms are almost twice what you would pay for on the continent.
My room is in the Kalia Tower. The property has 8 or so towers and a large convention centre. The ocean view from this tower consists of 50% ocean and 50% high rise towers (see pictures).
Like all tourist destinations these days you have to pay a resort fee. In the literature it says what the fee covers ie high speed internet, a play station 3, local calling... etc. The internet was not free. This is always a big issue for me because data is not a physical quantity. You cannot consume it so that it must be replenished thereby internet is the perfect amenity to offer gratis. And yet they want 20 dollars for every 24 hours. This is always the best indicator of a money grabbing machine to me. From other reviews of this resort I can only conclude that they will bleed my wallet dry if I choose to use all the "amenities" available ie a beach towel, or an umbrella.
To sum up I had a great sleep in a king size bed. Thank you Hilton but I am glad I am staying only one night.

Room Tip: Personally I would only stay at hotels in Hawaii for 2 to 4 night stays to enjoy the excitement and...
See more room tips
  • Stayed January 2014, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, Connecticut, United States
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 14, 2014

If you're looking for crowds, this is your spot! The great thing about this resort is you never have to leave. Everything you need is on the grounds. There are lots of kids and families, so get a seat at the pool early, otherwise you won't get one. At times, we thought that the bartenders were extremely rude (especially by the beach). One, in particular said he`d rather be home because he made enough money that day! There were long lines with check-in/check-out process.

The staff, for the most part, was extremely nice and helpful and helped us kick off the start of our honeymoon with aloha!!

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winston Salem, North Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 13, 2014

Had a wonderful stay at the Hilton Hawaiian Village. We stayed at the Ali'i tower and had a fabulous time. Very nice break from the cold in North Carolina. The rooms were quite comfortable and quiet. My wife and I stayed on the 4th floor with a king bed. Our 2 college kids stayed on the 15th floor with an excellent view. Meals were rather pricey. The tours offered by the Hilton were excellent. Only complaint is the concierge was less then helpful. Very flat affect and did not make any useful recommendations for dining outside of the village.

Room Tip: Stay away from the second floor where the was a lot of traffic to the pool and exercise area
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 13, 2014

The advice is not related with any kind of danger. It matters with your wallet, because despite being a hotel guest they will charge you $30 for the umbrella and $15 for each chaise longue, unless you don't mind staying in the beach with neither shade not comfort. I have never seen such a thing in none of the beach hotels I have ever known.
Otherwise, the facilities are very good. The hotel is established at seashore and there are 7 towers for the rooms that are very clean and cozy. A lot of good restaurants and shops are available, as well as 3 pools, spa, gym, and all the amenities that a resort is supposed to offer.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Hawaiian Village Waikiki Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Hawaiian Village Waikiki Beach Resort

Address: 2005 Kalia Road, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Honolulu
#15 Luxury Hotel in Honolulu
#18 On the Beach Hotel in Honolulu
#24 Romantic Hotel in Honolulu
#26 Business Hotel in Honolulu
#32 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Hawaiian Village Waikiki Beach Resort 4*
Number of rooms: 2900
Official Description (provided by the hotel):
Located on Waikiki's widest stretch of beach, the Hilton Hawaiian Village Waikiki Beach Resort is nestled on 22 oceanfront acres offering the perfect mix of exceptional hotel accommodations and classic Hawaiian hospitality. Imagine five spectacular pools, lush tropical gardens, waterfalls, exotic wildlife and priceless artwork. As Waikiki's only true resort, we offer a perfect blend of luxurious accommodations, over 20 restaurants and lounges, shopping, recreational and cultural activities, nightly entertainment and more! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Hotels.com, BookIt.com, TripOnline SA, Odigeo, getaroom.com and Agoda so you can book your Hilton Hawaiian Village Waikiki Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Hawaiian Village Waikiki Beach Hotel Honolulu
Hilton Hotel Honolulu
Hilton Honolulu
Hilton Hawaiian Village Waikiki Beach Resort Hawaii/Honolulu

Owners: What's your side of the story?

If you own or manage Hilton Hawaiian Village Waikiki Beach Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.